Meet Our Staff

Our staff here at Heiser Toyota is here for your convenience. Feel free to contact us with questions or for a test drive.

Meet Our MANAGEMENT Staff

Executive Director Mary Ann Scaffidi
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Executive Director
Mary Ann Scaffidi
General Manager Pat  Pomeranz
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tel:(414) 586-7104
General Manager
Pat Pomeranz
Used Car Manager Chad  Covert
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tel:(414) 357-2100
Used Car Manager
Chad Covert
Service Manager Joe  Vicari, SR.
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tel:(414) 586-7135
Service Manager
Joe Vicari, SR.
Parts Manager Kevin  Garski
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tel:(414) 586-7128
Parts Manager
Kevin Garski
New Car Manager Jessica  Phillips
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tel:(414) 357-2100
New Car Manager
Jessica Phillips
Generic Staff Photo
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New Car Manager
Brett Boman

Meet Our Finance Staff

Business Manager Goran  Filipovic
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tel:(414) 357-2100
Business Manager
Goran Filipovic
Business Manager Shahat  Mohamed
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tel:(414) 357-2100
Business Manager
Shahat Mohamed

Meet Our Service Mobile Staff

Service Advisor Jeremiah Heatherly
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Service Advisor
Jeremiah Heatherly

Meet Our Customer Service Staff

Customer Service Manager Zachary  Doro
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tel:(414) 357-2100
Customer Service Manager
Zachary Doro
Customer Service Manager Mitch  Willer
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tel:(414) 357-2100
Customer Service Manager
Mitch Willer
Customer Service Manager Trevor  Tucek
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tel:(414) 357-2100
Customer Service Manager
Trevor Tucek

Meet Our Sales Staff

Sales & Leasing Consultant Al  Hussain
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tel:(414) 586-7111
Sales & Leasing Consultant
Al Hussain
Sales & Leasing Consultant  Bill  Lawrence
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tel:(414) 586-7156
Sales & Leasing Consultant
Bill Lawrence
Equity Advisor Amy  Bobber
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tel:(414)357-2100
Equity Advisor
Amy Bobber
Sales & Leasing Consultant Alex  Hall
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tel:(414)357-2100
Sales & Leasing Consultant
Alex Hall
Sales & Leasing Consultant James   Hicks
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tel:(414) 586-7115
Sales & Leasing Consultant
James Hicks
Sales & Leasing Consultant Roger  Droukas
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tel:(414) 586-7118
Sales & Leasing Consultant
Roger Droukas
Sales & Leasing Consultant Jason  Larner
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tel:(414) 357-2100
Sales & Leasing Consultant
Jason Larner
Sales & Leasing Consultant Jorgo  Ndina
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tel:(414)357-2100
Sales & Leasing Consultant
Jorgo Ndina
Sale and Leasing Consultant Brian  Drewek
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tel:(414) 357-2100
Sale and Leasing Consultant
Brian Drewek
Sales and Leasing Consultant Cody  Serverinsen
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tel:(414) 357-2100
Sales and Leasing Consultant
Cody Serverinsen
Generic Staff Photo
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Sales & Leasing Consultant
Tria Lee

Meet Our Service Staff

Service Advisor Chue  Lee
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tel:(414) 586-7132
Service Advisor
Chue Lee
Service Advisor Bob  Arciszewski
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tel:(414) 357-2100
Service Advisor
Bob Arciszewski
Service Advisor Dana  Schilz
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tel:(414) 357-2100
Service Advisor
Dana Schilz
Service Advisor Vincent  Lor
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tel:(414) 357-2100
Service Advisor
Vincent Lor
Service Advisor Joseph  Kuckuk
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Service Advisor
Joseph Kuckuk
Service Advisor Jeremiah Heatherly
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Service Advisor
Jeremiah Heatherly

Meet Our Parts Staff

Parts Advisor Josh  Olson
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tel:(414) 357-2100
Parts Advisor
Josh Olson
Brian  Banh
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Brian Banh
Generic Staff Photo
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Parts Counter
Mathew Walczak

Our Location

Heiser Toyota
11301 W Metro Auto Mall
Milwaukee, WI 53224

Sales: 414-797-1811
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Sales Hours

Monday9:00 am - 9:00 pm
Tuesday9:00 am - 9:00 pm
Wednesday9:00 am - 9:00 pm
Thursday9:00 am - 9:00 pm
Friday9:00 am - 6:00 pm
Saturday9:00 am - 5:00 pm
SundayClosed

Service Hours

Monday7:00 am - 6:00 pm
Tuesday7:00 am - 6:00 pm
Wednesday7:00 am - 8:00 pm
Thursday7:00 am - 6:00 pm
Friday7:00 am - 6:00 pm
Saturday8:00 am - 4:30 pm
SundayClosed

Parts Hours

Monday7:30 am - 6:00 pm
Tuesday7:30 am - 6:00 pm
Wednesday7:30 am - 8:00 pm
Thursday7:30 am - 6:00 pm
Friday7:30 am - 6:00 pm
Saturday8:00 am - 4:30 pm
SundayClosed
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They make buying a car less stressful. They are willing to work with you to make your experience positive. I would recommend them to others.

- DPOLITE411, DEALERRATER

Service was okay. All items needed were taken care of. The car wasnt washed- I was just given a wash code to do it myself.

- DOCTORSTARLETTE, DEALERRATER

They are professional pleasant and go out of their way to help. Each time i go there they great you at the door i have never had to wait long for anything I've had done at the shop. all around good experience

- THARDAWAY62, DEALERRATER

This is the second time I purchased a vehicle from Heiser Toyota. They listen to my problem/need and always try to help.Number one in my book!

- AHENNIN219, DEALERRATER

We were shuttled back and forth from the appointment. Very nice. Nice friendly staff. Minimal time checking in. Four new tires put on, lube and oil change. Replaced cabin and air filters.

- Mary, DEALERRATER

Our sales person was excellent and help us get the best deal that he could. We did not feel pressured and got the car we wanted at a good price.

- MRSFRAFJORD, DEALERRATER

Great great location great service great parts department great sales department and great staff I will highly recommend best dealership to anybody out there who is looking to buy a new or used car or get the service done

- MAILAYAH05, DEALERRATER

There's just one problem, I have a trade (hunday Sonata) for $200 in that I told by Chad and Tria that would be picked up at my address in my driveway? This has not happened...

- TURNER0336, DEALERRATER

Heiser has been my go-to dealership for years! Top-notch customer service and friendliness! Toyotas are, by far, the best deal out there for quality and price!!

- RSD61, DEALERRATER

Coming to Heiser is like dealing with family. Al has always treated us so friendly, and listens to all of our needs, and concerns. Such a professional place to do business. Your service department is excellent. We recommend your dealership always. Thank you for being so fabulous...don't ever change.

- KOSSCHRISTINE, DEALERRATER

The staff at Heiser were outstanding to say the least. I recently bought my first new car (and first car at a dealership) and i was surprised by how easy/painless the whole process was. I was in and out quickly, and the staff were extremely helpful in making sure i knew the ins and outs of my new...

- Matthew Ward, GOOGLE

I came in for my 20,000 mile service (oil change and tire rotation) with an appointment. Communication was excellent from start to finish. The gentleman helping me even came out halfway through for an update. In the past, I would need to go ask so this was a pleasant change. My car was done several...

- Rav4Fan, DEALERRATER

Buying our car via the internet with Brian was an easy and painless process. We got a fair price plus peace of mind knowing our used car was safe and ready to drive after its thorough inspection.

- KCDC95, DEALERRATER

I always have an excellent experience at Heiser Toyota Milwaukee auto mall! The service advisors are top notch and know how to give great customer service. I would highly recommend this dealership for purchasing or service work! Beats any other dealership that I have dealt with

- KJFREDS19, DEALERRATER

My wife and I came in just for a look. But wound up buying a brand new vehicle. Thanks to Tria Lee for helping us come to an agreement. He was with great help and never pressured us to purchase.

- GER_YANG920, DEALERRATER

The rep was very friendly and very knowledge. He took care of me and he got me out in about 30 minutes. As he was preparing the paper work, it was like we were old friends The world needs more.people like Mr. Robert Arcisxewski

- ANNGOVAM, DEALERRATER

I always have an excellent experience at Heiser Toyota Milwaukee auto mall! The service advisors are top notch and know how to give great customer service. I would highly recommend this dealership for purchasing or service work! Beats any other dealership that I have dealt with

- KJFREDS19, CARS

Coming to Heiser is like dealing with family. Al has always treated us so friendly, and listens to all of our needs, and concerns. Such a professional place to do business. Your service department is excellent. We recommend your dealership always. Thank you for being so fabulous...don't ever change.

- KOSSCHRISTINE, CARS

My wife and I came in just for a look. But wound up buying a brand new vehicle. Thanks to Tria Lee for helping us come to an agreement. He was with great help and never pressured us to purchase.

- GER_YANG920, CARS

I came in for my 20,000 mile service (oil change and tire rotation) with an appointment. Communication was excellent from start to finish. The gentleman helping me even came out halfway through for an update. In the past, I would need to go ask so this was a pleasant change. My car was done several...

- Rav4Fan, CARS

This is my 4th leased vehicle from Heiser, at least two and possibly three of those times was with Roger Droukas as the salesperson. I have never had a bad experience with anyone at Heiser. Roger was very helpful in answering any and all questions. All aspects of the leasing experience were...

- GJSTELTER, DEALERRATER

Had a great experience with Jason and the rest of the people I interacted with last weekend. I appreciate Jason's up front approach and didnt feel pressured to make a deal I wasn't comfortable with. I'll be sure to let me friends know about my good experience.

- Scezra, CARS

Easy to schedule appointment at convenient time. Expedient and courteous check in and checkout. Work was done in expected time limit. Nice waiting room...amenities include beverages, popcorn and snacks.

- SHARONAK55, CARS

We had a great experience purchasing a vehicle. All personnel were very friendly and accommodating. They were able to find a vehicle very quickly with all the correct specifications we were looking for. I was very appreciative of making the purchasing process smooth and painless. Cody and Shahat...

- DREWTOSA, CARS

Our appointment when off as scheduled. Any questions we had were answered promptly. Service was good. We were there for a 5,000 mile check.

- JW, CARS

This is my 4th leased vehicle from Heiser, at least two and possibly three of those times was with Roger Droukas as the salesperson. I have never had a bad experience with anyone at Heiser. Roger was very helpful in answering any and all questions. All aspects of the leasing experience were...

- GJSTELTER, CARS

Jorgo was great! He was very knowledgeable about the vehicle and answered all of our questions and we were deciding on the best choice for us. Jorgo also spent a great deal of time with us going over all the vehicle's feature after the sale.

- COBBSC, CARS

Jason did a great job in getting us the vehicle we wanted. Gave us pros and cons of the two we looked at. Well done!

- dvandeleest, CARS

Amazingly fast - took my trade-in, set up financing and got me out the door with my new car in just a 2 hours so I could make my flight for the Thanksgiving holiday. Roger is easy to work with -this is my 4th vehicle purchased from Roger Droukas.

- E.J.NELSON, CARS

Speedy service Service was performed in appropriate time that was promised, well done. Special hi to Joe K. 😀. He's the best!👍 I also enjoyed your coffee.

- JCNASH99, CARS

My Service Rep was friendly, let me know a couple of times how things were going. Explained everything that they did. Vincent was very efficient. Service was fast.

- debbieltonn, CARS

Had a great experience with Jason and the rest of the people I interacted with last weekend. I appreciate Jason's up front approach and didnt feel pressured to make a deal I wasn't comfortable with. I'll be sure to let me friends know about my good experience.

- Scezra, DEALERRATER

Amazingly fast - took my trade-in, set up financing and got me out the door with my new car in just a 2 hours so I could make my flight for the Thanksgiving holiday. Roger is easy to work with —this is my 4th vehicle purchased from Roger Droukas.

- E.J.NELSON, DEALERRATER

Easy to schedule appointment at convenient time. Expedient and courteous check in and checkout. Work was done in expected time limit. Nice waiting room...amenities include beverages, popcorn and snacks.

- SHARONAK55, DEALERRATER

Jorgo was great! He was very knowledgeable about the vehicle and answered all of our questions and we were deciding on the best choice for us. Jorgo also spent a great deal of time with us going over all the vehicle's feature after the sale.

- COBBSC, DEALERRATER

Our appointment when off as scheduled. Any questions we had were answered promptly. Service was good. We were there for a 5,000 mile check.

- JW, DEALERRATER

We had a great experience purchasing a vehicle. All personnel were very friendly and accommodating. They were able to find a vehicle very quickly with all the correct specifications we were looking for. I was very appreciative of making the purchasing process smooth and painless. Cody and Shahat...

- DREWTOSA, DEALERRATER

Speedy service Service was performed in appropriate time that was promised, well done. Special hi to Joe K. 😀. He’s the best!👍 I also enjoyed your coffee.

- JCNASH99, DEALERRATER

Jason did a great job in getting us the vehicle we wanted. Gave us pros and cons of the two we looked at. Well done!

- dvandeleest, DEALERRATER

My Service Rep was friendly, let me know a couple of times how things were going. Explained everything that they did. Vincent was very efficient. Service was fast.

- debbieltonn, DEALERRATER

The service was excellent and the personel did an outstanding job! Quick friendly service for my RAV4 and it was well done.... less than 1 hour maintenance for rotation of tires and changing the synthetic OIL! Thank you!

- MCHAN777, CARS

I went in to the dealership to just look at a vehicle. I didn't want to trade in my minivan. The team at Heiser was so kind, humorous, and helpful. Jorjo was down to earth, and took the time to show me all the "bells and whistles" on the new vehicle. Needless to say I left the office that day with...

- MSawall, CARS

It was a pleasure to work with the staff at Heiser Toyota! Very knowledgeable and respectful of my time!! Will definitely be back for my next vehicle.

- CRPERONA, CARS

My service at the dealership was just as expected. Check-in was a breeze. Once checked in , I was able to wait in a place of comfort with refreshments. I received an update about what was going on with my car prior to completion. It was completed to my satisfaction and I was soon on my way.

- DPIERCE2747, CARS

It was a pleasure to work with the staff at Heiser Toyota! Very knowledgeable and respectful of my time!! Will definitely be back for my next vehicle.

- CRPERONA, DEALERRATER

My service at the dealership was just as expected. Check-in was a breeze. Once checked in , I was able to wait in a place of comfort with refreshments. I received an update about what was going on with my car prior to completion. It was completed to my satisfaction and I was soon on my way.

- DPIERCE2747, DEALERRATER

I went in to the dealership to just look at a vehicle. I didn’t want to trade in my minivan. The team at Heiser was so kind, humorous, and helpful. Jorjo was down to earth, and took the time to show me all the “bells and whistles” on the new vehicle. Needless to say I left the office that day...

- MSawall, DEALERRATER

The service was excellent and the personel did an outstanding job! Quick friendly service for my RAV4 and it was well done.... less than 1 hour maintenance for rotation of tires and changing the synthetic OIL! Thank you!

- MCHAN777, DEALERRATER

Ask for Billy. He was great. It was a no hassle visit. They worked with me on a trade. I would re omens this dealer for sure. Bill Appleton, WI

- WRMOE, CARS
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