Customer Testimonials

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DealerRater Feb 24, 2024

Good communication. Listen well. Explained everything l felt well informed. Took care of the problem.

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DealerRater Feb 23, 2024

Peter was extremely friendly and welcoming but most importantly his knowledge and expertise was refreshing. We asked Peter a lot of questions that really wasn't his job to answer such as questions on how gadgets work in our new car and how to see, get to and use them. Peter without a second of hesitation answered everything we asked him. Peter was awesome he made us so comfortable and honestly he will be one of the main reasons he continue to be loyal customers.

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DealerRater Feb 23, 2024

Smooth and easy service Job completed in a timely manner Good information and nice to have a car wash

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DealerRater Feb 23, 2024

Just purchased another new vehicle from Heiser! Great experience all around! Everyone was very helpful and friendly from sales to finance to service!!

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DealerRater Feb 23, 2024

Each associate was extremely knowledgeable in each step of the process. It was a pleasure purchasing my new Toyota Camry from Heiser . Thank you!

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DealerRater Feb 23, 2024

Great experience! Roger was very knowledgeable and fantastic to work with. I’m very pleased.

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DealerRater Feb 23, 2024

Very understanding. Listened to concerns. Was polite and professional the entire time. Gave me options.

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DealerRater Feb 23, 2024

Very nice and friendly loved the staff Loved how they treated me like a human and not a number

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DealerRater Feb 23, 2024

It was a nice visit Said it would be about an hour it was only 45 minute

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DealerRater Feb 23, 2024

Service took less time than I expected. Certainly less expensive than expected. Friendly staff. Highly recommended.

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DealerRater Feb 23, 2024

They did what I came there for The repair was completed in a timely manner

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DealerRater Feb 23, 2024

Everything was great ?? On time and effeminate for the job. Will recommend the dealership to others.

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DealerRater Feb 22, 2024

Great service, friendly people and I appreciate that they aren't pushing you to have something done with your vehicle at that moment. I like going to Heiser because the people working there have knowledge of what they are are doing.

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DealerRater Feb 22, 2024

James Hicks is an awesome person and a great Salesman. I have purchased two cars from him and he is my first call when I need a car. James is an honest, straightforward guy and that's the kind of person I like to work with. Jakub was the finance person for my last car and the salesperson for one of my previous purchases. He is great guy who I trust to guide me through the final part of the car purchase process. I don't like the traditional car sales schtick and these guys stay away from that xx! ...

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DealerRater Feb 22, 2024

Al worked a miracle for me and I’m so grateful for how everything worked out for my new car. Al went above and beyond to help me as he always does!!!!

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DealerRater Feb 22, 2024

Wonderful that's why they were busy ! Very accommodating in less than good weather conditions

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DealerRater Feb 22, 2024

It was a great experience and Jordan was a great help and getting me the car I wanted would recommend him to other friends and family.

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DealerRater Feb 21, 2024

Darin was easy to work with, and everyone at the dealership was pleasant and helpful.

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DealerRater Feb 21, 2024

It was helpful, only place I take my car I will continue to take my car to Heiser Toyota

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DealerRater Feb 21, 2024

In for routine service on car under service agreement. This trip was fine, but raised some questions about what is the actual term of my plan that remain unresolved.

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DealerRater Feb 20, 2024

Knowledgeable, professional and friendly. I've been a customer for many years and still make use of your services. That says alot because I'm very selective in whose services I select.

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DealerRater Feb 20, 2024

Peter was polite and helpful. He made the visit very smooth and easy. Service was done with care and i didn't wait long. Great job.

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DealerRater Feb 20, 2024

It was good. Thank you I was seen on time and everything went well. The service team suggested two services that I approved.

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DealerRater Feb 20, 2024

From the moment I was on the lot I felt welcomed by James and his professionalism, paired alongside his evident experience! Both myself and my driver talked about how the Heiser team made the stressful and emotional experience of buying a car such an enjoyable one. James not only addressed my concerns on the vehicle, but went above and beyond to show me the car’s capabilities as I wasn’t an experienced manual driver. 10/10 experience, and if I am ever looking to buy a Toyota or looking to get insight on my next purchase, I look forward to asking ...

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DealerRater Feb 19, 2024

It was a good experience. When I 1st walked in the service department I was greeted by a man that reminded me of my grandfather. He had a big smile and very welcoming.

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DealerRater Feb 18, 2024

It was quick and professional, and got out of there in an hour Well done

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DealerRater Feb 18, 2024

They were informative and helpful. I was happy they checked and found out they were able to program our second key during the service.

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DealerRater Feb 18, 2024

Thank you Altif for helping me find the right fit for me! You are awesome 😎

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DealerRater Feb 17, 2024

They exceeded my expectations. Heiser automotive met and exceeded all of my expectations, and I will continue to be a client for as long as I can drive an automobile.

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DealerRater Feb 17, 2024

My wife and I recently purchased a new 2024 Highlander from Heiser thanks to our outstanding salesman Al Hussain! We thoroughly enjoyed the entire experience and walked away with a beautiful ride. Thanks Al!

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DealerRater Feb 17, 2024

It was a great experience. Easy to understand everything that was being put on the table in front of me

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DealerRater Feb 17, 2024

They were friendly and fair. I have completed a few surveys already. They both were good and we'd come back.

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DealerRater Feb 17, 2024

Very efficient, smooth process, things well explained by Tom Loaner SUV was awesome, and considering possible purchase in the future

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DealerRater Feb 17, 2024

It was good. Longer than expected wait time due to manpower issues. It was fine.

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DealerRater Feb 17, 2024

Altaf was fantastic. He was attentive, professional, well informed and fun to work with. We felt our experience at Heiser was overall a very positive experience. Colt was also very informative and professional! He was organized, efficient and personable.

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DealerRater Feb 17, 2024

took the time to listen and made sure i was taken care of loved doing what he does

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DealerRater Feb 16, 2024

Friendly, informative. Friendly and informative and keeping customer updated on the status of work Friendly and informative and keeping the customer on the status of work and costs of work or repairs.

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DealerRater Feb 16, 2024

I had an issue with transmission. Matt was very knowledgeable and understanding on our situation. Having someone who is a mechanic in service write role is outstanding.

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DealerRater Feb 16, 2024

No problems they always do a great job I appreciate the ease with which it is to get my oil changed

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DealerRater Feb 16, 2024

Lorri was outstanding. She knew what I was looking for and kept an eye out for me. She made the experience easy and comfortable. We are definitely returning to Heiser's an d specifically to Lorri for our next vehicle

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DealerRater Feb 16, 2024

Appreciated that they moved my appt earlier Felt they could have been quicker writing up work order - stood in line for over 15 minutes

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DealerRater Feb 16, 2024

I came in with a trade offer that was not honored and was lowballed on my trade and ended up with a new vehicle

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DealerRater Feb 16, 2024

Everyone at the dealership was nice and more than willing to help try and find me the right car. Wouldn’t hesitate to go back.

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DealerRater Feb 16, 2024

We had a good experience overall buying our vehicle. Tom helped us with the hitch.

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DealerRater Feb 16, 2024

I took it in for the 2k oil/filter change. They did their usual stellar job. The vehicle was ready when promised.

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DealerRater Feb 15, 2024

Consistency. They execute on their process from start to finish. I appreciate their respectful, professional attitude when interacting with customers. It's a big reason I continue to go to Heiser Toyota service.

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DealerRater Feb 15, 2024

Did a nice job checking into problems I had during busy day to help me resolve problem.

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DealerRater Feb 15, 2024

Great All done Was pleased with the service that was provided. Nothing else to say.

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DealerRater Feb 15, 2024

They are reliable and trustworthy. I know what I’m getting everytime we go there.

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DealerRater Feb 15, 2024

Very professional, explained what I needed done. And finished the service in a responsible amount of time.

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DealerRater Feb 15, 2024

James Hicks III helped me out with my Toyota RAV4 and he was very helpful and understanding with what I needed. Very grateful and happy about everything.

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DealerRater Feb 15, 2024

Lorri is super knowledgeable and always willing to go the extra mile. We loved working with her and would absolutely come back to buy another vehicle from her!

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DealerRater Feb 15, 2024

Fast and informative Inviting, comfortable and I never felt rushed or pressured to get something, a car that I don't want. I was heard

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DealerRater Feb 15, 2024

The best part of my experience was Darrin. He made everything so easy and also enjoyable with his amazing personality. He made me feel confident because of how confident he was. I hate dealing with stuffy men in suits who seem like vultures so I was absolutely pleasantly surprised when he was the exact opposite of that. He was dealing with multiple customers and still made sure to let me know what was going on & keep me informed. He got me in my dream car. Only suggestion I have is to have some snacks by the coffee. I was ...

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DealerRater Feb 15, 2024

Friendly, knowledgeable, efficient. Low pressure. Very easy to buy from Christie and Colt were excellent

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DealerRater Feb 14, 2024

i wish they would invest in upgrading their online service scheduling software. i scheduled my appointment two weeks in advance and was not able to get a confirmation until the week before. on top of that, it was not even for the original time i requested. i have never experienced this with other dealerships, so i may use them in the future.

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DealerRater Feb 14, 2024

Always helpful and friendly They get me in and out as quickly as possible! Grateful for that.

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DealerRater Feb 14, 2024

Peter F explained need for replacement battery after analyzing diagnostic reports He was courteous and professional

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DealerRater Feb 14, 2024

I travel from Oak Creek to get all my service on my cars. I am happy with the service & everyone is very pleasant. I always have Roger as my Salesman. He always makes time to answer any of my questions.

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DealerRater Feb 14, 2024

The servicemen are always very kind & helpful. I feel they are trustworthy- which is a rarity in a dealership. Honestly is always the best policy & if Heiser Toyota keeps that enforced there should always be customers for them !

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DealerRater Feb 13, 2024

Made the process of diagnosis ingredients my car easy, gave me reasonable options, and accommodated my choices.

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DealerRater Feb 13, 2024

It was good.I was treated with great customer service. Always have a good experience at Heiser.

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DealerRater Feb 13, 2024

Almost 2 hours for oil change. Peter was so overly busy that he failed to point out a few things that needed attention. I did not discover until I was home. He may say he told me, but I may be old and female but I'm not deaf and dumb. I will be making another appt to take care of items we spoke about and items we did not. Not putting blame on Peter because this isn't the first time that Service dept failed to point out things because of being too busy.

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DealerRater Feb 13, 2024

Maybe letter Ok Ok I like work with this dealership, service is very good Good job !!!

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DealerRater Feb 13, 2024

Tom was communicative and helpful. Even though he was understaffed And he was positive about his predicament

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DealerRater Feb 13, 2024

I worked with Rodger at Heiser Toyota to build my 2024 Camry TRD. Amazing service! Thanks to the whole team!

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DealerRater Feb 13, 2024

They took care of my sudden tire wall bulge in great timing, for less than quoted, & gave me all the paperwork copies needed to submit this to West Allis Common Council for review, in the large batch of citizens who had tires wrecked or were in accidents by a rectangular hole on Beloit left in the road that was 4-6' deep, as big as a car, with no signs, in their negligence.

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DealerRater Feb 12, 2024

They were polite, helpful and timely. The facilities were clean. They gave me a ride to the dealership to pick up my car.

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DealerRater Feb 12, 2024

The customer service was excellent. Thank you. Thank you for the great service. Great job.

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DealerRater Feb 12, 2024

Darrin was very courteous and did his best to answer all of our questions. And he didn't make fun of our lack of electronic knowledge. We would recommend him.

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DealerRater Feb 12, 2024

I can’t say enough good things about Darrin at Heiser Toyota. I found a car I wanted so badly but I’m in another state so I was prepared for that to be difficult. I also was coming off a bad dealership experience elsewhere so hesitant is the perfect word for what I was feeling. I got so incredibly lucky when Darrin was the one who reached out. He stayed at work until 10pm helping me get together everything I needed to so he could get me in the car. I drove 5 hours to Heiser & wow. Darrin was ...

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DealerRater Feb 11, 2024

Appointment went as scheduled Friendly staff Was given a free car wash, that was nice

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DealerRater Feb 11, 2024

Overall, it was a great experience with fast service thank you very much I am very happy with my purchase

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DealerRater Feb 11, 2024

Tom kept me informed in what they did. Also how long it will take to program the key.

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DealerRater Feb 10, 2024

I ask alot of questions and every time Jakub and Jason answer my questions well done with no angered or anything. They where very patient with me.

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DealerRater Feb 10, 2024

Consistently a good experience. ?? That's all for now. Please add bottled water to the refrigerator.

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DealerRater Feb 10, 2024

The porter guy told me about getting my car wash which it needed and had to ask the dealer for

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DealerRater Feb 10, 2024

It was professional, proficient and great customer service My time at the dealership was not overly long

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DealerRater Feb 10, 2024

Excellent service department. Efficient, clear communication, quality work. Very happy with whole experience. Joe runs a great department.

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DealerRater Feb 10, 2024

Matt was thorough and made sure work was completed according to specifications. Great job -Matt

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DealerRater Feb 10, 2024

Awesome My experience was very good and Peter took time to give me quotes for tires. Very appreciated

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DealerRater Feb 10, 2024

Service in the planned time, planned cost, and great place to wait. Appreciate the professionalism.

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DealerRater Feb 9, 2024

We are 10 year very satisfied repeat customers and always request to work with Roger Doukas!

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Google Feb 9, 2024

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DealerRater Feb 8, 2024

Quick service Chis was a pleasure to work with. He recommended service that I didn't know about

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DealerRater Feb 8, 2024

It was a good experience, I was didn't feel rushed in making my decisions on a particular vehicle and I got to test drive the car without any issues and Jorge the sales person was easygoing and helpful. He knew a lot about the cars I was interested in. So overall a comfortable and good experience.

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Google Feb 1, 2024

Amazing experience all on the back of Colt Grandstaff - Finance Manager. Colt stepped up and assisted me with a lease buy-out, where no other dealership was willing to assist, because it takes up time and it's a profit-generator. Colt explained he viewed customer service as the #1 priority and he was happy to help. I've been a Toyota customer for 20+ years, and all of that brand allegiance will now go to Heiser Toyota, since they (Colt) stepped up where no other dealership would. Kudos!

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Google Jan 20, 2024

A great friend of mine happens to work there. The show room is beautiful, and everyone is extremely helpful!

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Google Jan 12, 2024

Sales man was very nice. Just stopped to view a car.

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Google Jan 7, 2024

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Google Dec 19, 2023

I was in need of new tires and the Service department did an excellent job. Quick, easy, and great follow through at a very reasonable price. I will definitely be back. All the staff were friendly and knowledgeable.

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Google Dec 7, 2023

I recently had the pleasure of purchasing a vehicle from Heiser Toyota, and I can't express enough how incredible my experience was, thanks to the exceptional service provided by our saleswoman Amanda M.. What truly set her apart was her outstanding communication. Every step of the sales process was handled with precision and care. She kept us informed at every stage, ensuring that we felt comfortable and confident in our decisions. Her attention to detail and willingness to address any questions or concerns promptly made the entire experience seamless and enjoyable. Her transparency and honesty was refreshing, creating a ...

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Google Dec 6, 2023

They did everything I asked of nothing more. Nothing less. Thanks

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Google Dec 6, 2023

Amanda was great!

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Google Dec 6, 2023

Went for emissions test. Easy and quick

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Google Dec 5, 2023

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Google Dec 5, 2023

Rogers is the best sales person I have deal with.

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Google Nov 26, 2023

Jason was great! Super smooth process and got me in the truck I wanted! Would recommend the dealership to anyone!

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Google Nov 8, 2023

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Google Nov 5, 2023

I went there for an emissions test. Everyone was so friendly and professional. The service was fast and efficient. I certainly will visit them again when shopping for a new car in the spring. ❤


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