Customer Testimonials
The team did the best the could giving me the car of my dreams in the quickest time frame they could. The customer service was very nice and kind with helping get my first car.
It's a good dealership. The employee was very helpful. The only issue was the car.
I love my Tundra. I have gotten great service through Heiser. Also got great advice from the service department.
I had an amazing experience. They worked with me every step of the way. My Sales guy Darrin went over beyond to make sure, I had all my questions and concerns answered. He made sure I left happy. I definitely would recommend to buy from this dealership. Thank you for everything.
Not as good as once was. Needs better communication. Pick up was disappointing did not go over vehicle at all.
It was a good experience. They worked with my needs and I am very happy with the results and the vehicle I purchased .
Al Hussain is our main reason for selecting Heiser Toyota for our next leased vehicle He is so knowledgeable, pleasant, helpful, and makes us feel like we are coming to be with family
Over priced service compared to other dealerships.
The staff at the dealership were very enthusiastic. They helped me buy a Sienna that I really liked.
I was helped very good and everyone was so professional, and I want to give a big thank you to Jose or James I think he drove my stick shift card in . And he very nice .
Staff was helpful and communicative. Good explanation of inspection results and subsequent recommendations. Wait time is always a bit long for an oil change but worth the attention to detail in my opinion.
I drive 25 mins out of my way to go there vs Andrew Toyota which is 3 mins away from my house
this was my first experience buying a car and ! i thought it would be so much harder and stressful but, i’m proud to say that with the help of manny it was the easiest business decision i’ve ever made.the customer service was amazing! definitely a 10/10.
Very efficient, helpful and understanding. He got the problems resolved and the car returned quickly.
Great Service and great staff and the work performed on my vehicle. Will be back.
Heiser Toyota has the best staff in the area! The service department is outstanding. I appreciate their knowledge and expertise.
Mike is an excellent advisor. He is thorough in the details needed for both current and future service on my vehicles. He sets the bar high for advisor rating.
Always return to Al to lease our vehicles Feels like working with family Very knowledgeable, kind, considerate, pleasant, and very easy to work with him
I had a great experience buying from Al and the Heiser team. I would definitely recommend them!
Kevin was amazing! His customer service was top notch. Very personable and knowledgeable. My appointment took longer than expected but he made it all worth my while.
Curtious,efficient,clean. The staff all were very polite and friendly. I will definitely go back.
Clean user friendly - professional- accessible - reliable - feel at home - long process- at pickup, car functions weren’t explained enough in detail
Very happy with James and this dealership. Everything was smooth and all were pleasant to work with.
Professional, detail oriented, priced right. Quick service. They were able to accommodate my schedule. Thanks
Great service and customer relations. Have been a customer for years and will continue to be for years to come.
Also take care of our needs. Friendly, helpful. No complaints. We've gone with Heiser for years and will continue to.
I always have a great experience with the service department employees. They're very informative, always so nice, and keep me up to date with my vehicle while it's being serviced. However, whoever the receptionist is when you call the main line - she is so rude! She kept cutting me off when I was trying to explain things and just would not let me finish. My issue did not get resolved as it just kept getting repetitive - poor phone etiquette altogether (hence the 4 stars instead of 5).
Extremely great I like the people that work there. And I feel like I can trust them
Very helpful, they were perfectly willing to give me a ride back to work when my service ended up going longer than anticipated, and picked me up when my car was done.
Very efficiently run Staff answers all questions Explains what has been done with your car before you leave Shares what to expect at your next service appointment
I have been doing business with Heiser for many years bought several cars because I like how the company takes care of the customer. They always make sure the customer is satisfied. The service is great, that’s why I keep coming back.
I had Heiser Toyota RAV 4 2025 on lease. I want to thank Altaf Hussain for his help and for giving me a good deal. It was beyond my expectations. I highly recommend him and that place.
Heiser Toyota was very helpful when I found the car I wanted. The sales guy was beyond friendly and did a lot to make sure I got a good deal. I love my car!
Peter and his group has been really nice to take care of any of my car’s need. I would highly recommend this place.
Service could be more friendly. Some very bad past experience prevents me from recommending this dealership.
Mike kept me in the loop and provided great recommendations on things I should have serviced. He also sent a video of the work being performed on my vehicle. 5 Star Rating! Thanks Mike
Very unorganized. Wait 3 hours for a tire rotation. Finally got my car and they had to take it back to finish uncompleted work.
Very busy but friendly. I like the free car wash. I came in for an oil change & I was afraid they were going to be pushy on other services but they weren’t. They were offered which was fine.
My experience at Heiser is always pleasant and Peter is alway Outstanding and makes me feel like he genuinely cares about my satisfaction.
Went in for a routine oil change & tire rotation. All work was completed quickly and with a very positive staff!!
Michael was very knowledgeable. He was able to answer all my questions. It was a pleasure working with him. I will ask for him in the future.
Peter and Tom were welcoming, attentive, courteous, and professional. Peter and Tom also thoroughly communicated the status of my vehicles and notified me promptly upon their completion.
It was clean, staff was friendly, service was quick, and cost was good for parts and labor.
This is my second car buying experience from this dealership. Very low pressure salespeople. I dealt with Jayson and Lori. Both helped me through the buying process with minimal effort. I highly recommend giving this dealership a try.
I have always had good experience but this time it wasn't the best because I didn't get a ride for over one and a half hours back home. Interestingly I was told the ride will be available in 20 minutes. That is why I was disappointed.
Missed original appointment. Heiser understood and got me in a few days later. Then arrived early, and was greeted and checked in with out hassle. The waiting area with tables and power outlets allowed me to work using their the WI-FI while I waited. The work was fine promptly and when I checked out, received a coupon for a free car wash. All in all a good experience. (Ali's spoke to a sales Rep and he remembered selling me my car. Nice touch there too)
Always great service. People are always helpful and nice. Free soda is nice also to
Went to service department to get a tonneau cover installed and everything went smooth and fast thank you
Timely and found coupons to bring down the cost. Have coffee or soda in the waiting area
Nice place to wait, fast to check in, and close to home, they are complete in their look-over of the car
Buying a car should not be so complicated. To many people to deal with and if a person is out of the office no one else can do the job.
Thank you for taking such good care of me!!! You found me a car so fast! I love my new car!
Michael is outstanding. Professional service from start to finish. Waiting area was comfortable and service completed in a timely manner.
Outstanding customer service and made my buying process very swift! Will recommend them to others if they need to purchase a vehicle!
Heiser Toyota took care of me in a timely and quality manner. I will be returning for business.
I was able to get my service request accommodated even though I had no scheduled appointment.
Great. Alex was wonderful and honest Everyone I worked with at Toyota was helpful and friendly. Alex went out of his way to make things go smoothly. He also has kept me informed when parts we ordered came in
Nice place. Clean environment. Friendly employees. I would trust this dealership with the birth of my next child.
Very helpful employees and great service on my car. I was given a time for my car to be done and it was done earlier than expected.
Everyone was very friendly and helpful and my service was completed prompt and quick. My service was completed quickly
Always a great experience getting service here. Thank you for taking care of me and my 4Runner
Staff has been professional and courteous. Scheduling appointments has easy. Communication was excellent regarding service with updates and when vehicle has been completed.
I was impressed with Nate and the actions Toyota had taken for the repair. I’ve heard too many nightmare scenarios regarding other dealerships so I was a bit uncertain at 1st. But you guys definitely raised the bar and assured my confidence in the repair. I’m confident in the Mechanical Techs repair as well and look forward to doing my future Services with your location. Thanks guys!
Improved service and fair prices. This dealership has improved overall since my first time coming here for service.
I went in looking at a specific vehicle. I didn't like it. Christine asked a few more questions about what I was looking for. She consulted with the sales manager and then showed me the 4Runner I wanted and bought.
I have bought many vehicles from Roger and heiser Toyota for over 20 years and always had a great experience with them
Purchased my second vehicle. Alex kept me updated on the progress of the factory build.
Darrin is knowledgeable and helped us find a great car for us! Highly recommend working with him!
This is my go-to place when I want an oil change for my Lexus. Toyota Tom was my service advisor and he’s amazing. Great customer service, checks on me, made sure everything was done correctly. I appreciate him and this location. 🫡😊
I took my son to buy his first car and I highly Recommend Roger Droukas !!! He did everything for my son got him insurance which saved us a ton of money !! He covered everything I was stressed about and the sales was the easiest and fastest I've ever experienced in buying a car !! Also the car we bought was a 2022 it was cleaned so well you'd think it was NEW 2025. If you need a car I can't say enough about Rodger Droukas taking all the stress away!!!
If waiting time wasn’t 2.5hrs. I would give a 5 Stars. The previous dealership I went to completed the same service in less than 1hr.
Still no call back so I assume that my warranty wasn't approved dobbie trying to find another place for service maybe a bit cheaper.
Ended up not buying the vehicle- it was a GREAT deal, unfortunately with my budget I needed an EXCELLENT deal… none the less, Jason seemed great/honest & I wouldn’t hesitate to do business with him in the future!
The best dealer. The best service. A sale person like Roger Droukas can make things happen what customers needs. I just bought 2025 Camry XSE with him. He goes everything straight, price, rate, and anything I need. He has smiling face and passionate about his job. When I got to Dealer, all paperwork were ready to sign. I enjoy quality service of Heiser.
Mike Wemmer at Heiser Toyota really advocated for me and the needs of my car.
He didn’t acknowledge my maintenance plan until I pointed it out and then I got my free service.
They did not do a good job so I had to go back to fix it AGAIN. The fix was an alignment and when I got my car back the wheel was not centered!!!!!! Xavier never ordered my parts I had to call and do it all myself. Then they tried to scam me and charge me more than they said it would be. I showed them the paperwork and they fixed my pricing. HORRIBLE! The worst Toyota I have ever been at. Everything had issues. From my car work to ordering parts and pricing. Also, Xavier is rude terrible ...
First time buying a car and great experience at Heiser. I had Alex as my consultant and he was the best. Gave me all the information I needed. All in all great experience with heiser
Every time I take my car to Heiser Toyota for servicing, it's always an outstanding experience.
Kevin is a rare find when it comes to customer service. He was positive and upbeat from start to finish. Super pleasant demeanor and you could tell that is who he genuinely is.
Service was prompt and courteous. Waiting area was clean and pleasant. I will be back.
There was a clean waiting area with coffee. Also, the employees were helpful and friendly.
Worst experience ever. My car is worse than when I took it in. Get absolutely No response or blown off by Lori everytime I reach out. Not happy.
I enjoyed the communication that I had with the person that handled my car care.
Heiser Toyota is very quick and efficient in their services to the customer. Well done every time.
Kevin was friendly and nice. He know what we need to get done. Help us was fast
Kevin was friendly and nice. He know what we need to get done. Help us was fast
It was a good experience; the staff was very helpful. I Would certainly return if buying another car.
As I was in for a recall for the replacement of air bag sensors. On the first visit I inquired about the check engine light being on and asked what it would cost for an estimate. As I have a reader at home I was able to see the code and clear it, but it came right back. I was just wondering how today when I picked up my car that the check engine light was off. I drove at least 50 miles today and it never came back. No mention of this was conveyed to me that it was cleared ...
Lori is top notch when it comes to customer service at Hieser. She went above and beyond for this customers service. Thank you Lori.
Team is goof and explains well. Price was just okay. Initial price was at Lear 1000 high
i came in for a oil change and they scraped my sticker of my windshield and i had new tint .. why use a razor on tint ? the sticker peals right off .. so now i have a whole in my new tint and they tried to cover it up with another oil change sticker .. i won’t go there no more or purchase another vehicle ever
The technician was very professional and was able yo diagnose and repair my car expeditiously.
Tom is very knowledgeable and super nice. That makes getting service completed that much easier. The prices are reasonable and the actual service is to notch.
Satisfied with excellent customer service. Michale was friendly and helpful, he answered all my questions.
Came in for oil change and tires rotation and they didn’t do the tires rotation
Except for the $160 fee for getting an estimate and seemingly again overfilling the engine oil, they do it in a reasonable amount of time.