Customer Testimonials
Good service as always
Did a great job on the battery hold down recall. Very accommodating and very quick.
Good intentions, but there was a lack of communication. Also, there was poor service outside of Nate.
Staff does great job. Mike is thorough and considerate. My Rav is well cared for,
1 - 2 hour standard service took 4 1/2 hours because they āforgotā my car. Had I not called, I donāt know what would have happened. I didnāt get my car wash. I really donāt believe they did a thorough job because they were rushing.
Mike was polite. Looked up past records of vehicle. Didn't push other issues.
I love bringing my car in do you guys stay great good care of me and great customer service
Mike was GREAT! After recent bad experiences here its safe to say Mike turned it around for me! I trust him! Thanks Mike! Youāre the man!
The last time I had my oil changed, technician did not secure the drain plug and created a slow leak that absorbed into the engine shield and "eventually" dripped slowly wherever I parked , including spots on my driveway. I had an independent technician, with me witnessing, take off the shield, which is full of oil, and show me the plug not even finger-tightened. There was oil splattered all around the drain plug, and a quart low on the dip stick.
Iām new to this dealership and so happy I made the switch! Issac M. is a master mechanic- friendly and very knowledgeable. He takes the time to explain what is happening with my vehicle and talks me through the best possible solution. The entire office is welcoming and professional. I feel that I may be coming here a long time!
I want to say it was great, but the reason I was in the shop was that a bolt on my engine had not been put back in when I had my clutch replaced. It was taken care of , no charge but it still was time consuming and very worrisome that it had happened.
good experience. Friendly staff.
I purchased a second-hand car from Heiser, and their service has been very professional from the start. A few weeks after the purchase, I noticed a minor issue with the battery. When I brought it to their attention, the Heiser service center replaced the battery without any hassle. I felt truly well taken care of by their team. Highly recommend them.
Excellent service.
The service we had was on time and within the price quote. very good experience
Great place to purchase a car. They made the experience moving very fast and very professional. Jordan is the man get with him ASAP.
Peter was super attentive and really cares about customer satisfaction. It was a pleasure to work with him, and I will recommend others to Heiser for service
A step above the rest. Mike kept me up to date during the entire service experience and gave me the comfort that I had my Lexus at the right place for my transmission problem. The technician, Isaac, even chatted with me about what he all did and possible future maintenance needs. Thank you Heiser!!
They were considerate of our time and budget, listened well and were genuinely sincere in wanting us to leave happy.
Heiser is fast and so careful with my car! Management is very helpful and does everything it can to get the job done. They also helped me use available discounts. I was pleasantly surprised by my final bill. I am very grateful!
Nice dealership, everyone is very low key... Very polite and helpful!
Excellent customer service. Informative what was needed for my car Attentive Friendly Honest Courtesy Professional
Service was quick. Rental car service was good. Price quoted to me was no where near what final bill was. Final bill was $300 higher. Also shock absorbers were installed but not discussed.
Mike was great!
It was awesome the service manager I had was fantastic!
Tom was great to work with. Cashier was able to help even though the credit machine was down
Both the Parts and the Service Departments did a great job, They were quick and efficient.
Nice and quick service - strongly recommend this service. Oil change took around one hour, and the price was good.
Clean Fair personable helpful. Coffee needs improving. Sincere. Cooperative. Strong team approach to helping customers.
Great place for service. The staff were very professional, friendly and helpful. Kevin was my service technician.
I have a very professional and helpful people, especially I want to thanks Alexander Hall, and Jakob they both was so nice and helpful, from 1- 10 I will given šÆ š
Service department is phenomenal. Very honest compared to other dealers and great customer service and communication.
Everything was great! Friendly staff, clear numbers from the start, and excellent service overall. Definitely recommended.
Everything went smoothly - did the āsummer specialā so not a lot of questions as to what needed to be done. Always enjoy visiting with James Hicks (bought our vehicles through him). Brings me up to date on Heiser as well as getting the latest with me and family.
I have purchased man cars and trucks from Heiser and Roger over the years. Every purchase is better and more streamlined than the previous. Rogerās knowledge is second to none. Kudos to their management team for their dedication to their business.
Great
I hate buying cars, and even further dislike buying cars from dealerships. That being said, my experience at Heiser with Jason and Jacob had me second guessing why I ever disliked buys cars from a dealership in the first place. Jason was informative, helpful, and a real person - no bullshit. I appreciated that the most. Bought the car over the phone and picked it up a week later - easy, simple, was able to work out a price I was happy with, and had excellent communication the entire time.
I had a horrific experience with a local dealership right ... Read More Google - Jun 28, 2025
The agent was very helpful, explaining everything trying to find discounts if able and looking into things for me.
Absolutely Amazing experience! I highly recommend their service department! šš I will be back for service!
Always on time and ready and the service advisor was detailed
I needed new tires, called and was able to get an appointment two days later as they needed to order the tires. On the day of the appointment, I arrived and was greeted by a friendly service manager who advised how long it should take, etc. Everything went as planned and I was out within 2 hours and had the rest of the day. I would recommend Heiser Toyota for your service needs.
Tom Lowther kept me informed and updated throughout the process. I am very happy with the service at Heiser Toyota.
Had some initial problems but they fixed all
I had a recall performed in the service department. In and out within an hour. Great job!
I was very satisfied with the service I was provided for my vehicle. Tommy was very helpful and resolved my issue quickly. Thanks for the exceptional service experience.
I was very satisfied with the service I was provided for my vehicle. Tommy was very helpful and resolved my issue quickly. Thanks for the exceptional service experience.
Very thorough.
Mike, the Service Advisor, was helpful in explaining what my vehicle needed & patient while I made decisions on the repairs. Thank you
Great job
I've developed a new line of friendship. not only are you servicing my car, ,it's such a pleasure to communicate with you guys and gals !
Very professional, genuinely care for customers. Thorough explanations, good service. Have used for many years.
As usual Tom was very helpful in helping us decide what our Prius needed to keep it in tiptop shape. And the service mechanic performed the work needed with effortlessly efficiency. As always well done!
Very happy with the oil change and tire rotation service performed on our vehicle.
**UPDATE**
After finding out that they sold my dad an extended warranty he didnāt want, I contacted them the same day and the next to get it removed. Both times, Iāve been sent to voicemail, and no one has bothered contacting me back. Very shady and dodgy. Itās like, once they make a sale on you, all customer service is out the door. I donāt recommend. They kept trying to upsell us and I had gotten a lot of the packages removed. However, the final day of signing, I couldnāt go with my father due ... Read More DealerRater - Jun 25, 2025
Al was very professional and courteous. He made sure I was familiar with all the features of the vehicle and the services available at that site.
I have bought three cars and am in the middle of a fourth car from Al. Simply put, he is the best. I appreciate that he is up front with you. The purchase is simple and fair. I wouldn't imagine buying from anyone else!
People were very nice and understanding, yet they did their job as salespeople well! Overall would recommend!
I've purchased my last four vehicles with Al. I have always enjoyed the process and only consider working with him because of his awesome customer service.
Folks are friendly and helpful, Al was great to work with. He is a super nice guy. We also appreciated Andrew, the financial guy that we dealt with. He definitely knew his stuff. Overall we would give the experience a 4.5
Kevin and Mike are a great asset to the service department both greeted me with a smile, professional, and were very attentive to my concerns. I would recommend these two guys to any customer looking for an excellent customer service representative.
The staff that I interacted with were very knowledgeable and friendly. Thank you again Mike
We love Mike! No matter how frustrating things get, he is always still so kind and composed. He is the GOAT!
Kevin was very professional and went above and beyond looking up a potential problem I was having with my brakes. Thank you!!!
Love this dealer. Bought my 24 GR Corolla from them for a good deal. And theyāve been great to take it in for service with. Even got my water pump warrantied no problem.
Came in for small repairs and was explained from start to finish the process it was take so that I understood it. Everything went to plan and was easy to schedule.
Michael was a great advisor. Very knowledgeable and personable. Hopefully I deal with him in future visits.
Ms Gong was courteous, knowledgeable and helped me make an informed decision about service issues
Working with Al was straightforward and easy. He shows great enthusiasm for Toyota and isexcellent on the follow up as well! The process with all departments was super quick and easy too!!
I appreciate the cleanliness, apparent honesty, and integrity of the employees at this dealership. I specifically researched reviews of dealerships after a less than wonderful experience at another dealership and chose this one to handle my maintenance and future purchases.
It was a pleasure working with the salesman, Alex, the sales manager and the finance worker. Out of 30 years of buying cars this was by far my best experience so thank you for that!
Excellent service. We appreciated they held our car until we closed on our new home
Peter was excellent! He provided great service by explaining all the associated costs and also followed up about future services that could be discounted. Overall, great experience!
Nate was amazing from the moment I pulled up into service. He was extremely friendly and communicated the importance of my car. Nate is definitely a great addition to the team, this was by far the best experience I've had since I've started coming to this dealership. He even walked me to my car after my maintenance visit!