Customer Testimonials
It was extremely professional. Kevin was extremely personable and left us with an extremely positive experience
Very communicative and transparent, overall very helpful and kind. The video of my car in the service bay was also very cool
Courteous service, well explained services now and future I always like getting the print out of all the items that were checked
They are very nice and friendly and keep you well informed. I enjoy working with Heiser
Leased many cars, serviced all of them at Heiser. Excellent service. They really care about their customers.
Everyone was friendly & caring. Fantastic communication. Oil change went well, no issues, no complaints! We will return. Job well done!
Always top of the line service, answered questions I had and was transparent about everything
Almost purchased a car from Javonte Last year but was unable due to personal reasons! I came back mid march this year and he remembered me, Name and all! I was very impressed but that! Javonte Has always been very kind, and helpful, he listened and always puts my worries in to consideration! I did purchased my car from him that day! I just came back for my 1st tire rotation and thought I would look around for my son as he needed a car! And we both ended up leaving in our own cars!
I told Javonte I would ... Read More DealerRater - Aug 12, 2026
I had a disappointing and frustrating experience during my recent visit. Starting with scheduling. I schedule and received confirmation at a 8:00am appointment, which was changed without notification to 9:00am. This didn’t impact my day that much, but is frustrating. Next, I had scheduled an early appointment so I can go to work and have my car ready by 4:00pm when I’m out of work and need to pick up my children (8 hours for oil change and tire rotation). I did not get a call from the dealership on the status, and I had to call 3 times, starting ... Read More DealerRater - Aug 12, 2026
Since purchasing our vehicle, we have received good service from the dealership. We can't say it enough- thank you for everything ??.
Very good and thorough Everything was explained in great detail and the experience was painless
The job was done quickly. The job was also done professinally I liked that I saw a video on what was done
Quick and straight forward Nate was great, gave me all the right information and got me what o needed done.
The service team was prompt, polite, and thorough. The team was friendly and professional as well.
Fast service. Very knowledgeable. Nice people. Will bring my car back there for service soon.
Lorri was beyond exceptional to work with! Jorgo was amazing as well! Thank you! I especially enjoyed how easy and effortless Lorri made the process go. She definitely made me feel like a priority which is rare these days. I can't thank her enough for the encouraging words she said one on one to my daughter. (She told me after, thank you for that). You not only sold me my dream truck but as we drove away in it my daughter also seemed to have a stronger, wiser, more grown, independent look to her! Wow! What a day! Thanks ... Read More DealerRater - Aug 6, 2026
They did a good job with the service and the only reason I did not give them five stars was because they quoted me 70 minutes and took 90.
I am happy the issues that were resolved with my vehicles recall, but an item in my vehicle was damaged and I have not had any contact with anyone after I made them aware of the issue.
Mike was great to work with! He was friendly, respectful & clearly communicated with me from start to finish. I never felt pressured into more services or repairs than I needed. Looking forward to working with him in the future!
Michael was incredible from start to finish -- communicative and honest. I had a great experience from start to finish.
Very professional employee, yet personable. All areas of dealership were clean and fresh. No complaints whatsoever.
They are very good in fixing your car. I would go back to them. Yes Mary Ann has a very good staff.
Very friendly customer service.
Great customer service with fast and reliable service. I use their Toyota care option with my new cars always
Great service, Nathan found a coupon for the extra work and saved me some money.
Great service, Nathan found a coupon for the extra work and saved me some money.
Kevin was the best. Super nice and helpful! Went over everything clearly to let us know what was looked at.
Oil change
Professional and very accommodating staff and technicians I always feel welcome when I come to Heiser Toyota.
Our experience from start to finish with Heiser Toyota was excellent! We always felt comfortable...never pushed. Manny was fantastic to work with. Always patient and kind. We gained a new friend! We absolutely love our RAVA 4 2026. I was so excited and yet nervous to drive our new car home. This was our first new car in decades. By the time I drove home, I felt completely comfortable. Thank You Manny for being such a good teacher. Sincerely, Kathy & Pat Vossen
My experience at Hieser Toyota has always been great. The Service Department is one of the best as they are always professional and helpful.
My experience at Hieser Toyota has always been great. The Service Department is one of the best as they are always professional and helpful.
Very impressed. Kept me informed, were very honest, and professional. Will definitely recommend!
This dealership is closed to my home, and Michael is a nice guy, he helping me everything that I need. Thanks Michael for what he does for me.
The person who worked with me was excellent Respectful efficient and kind he was very accommodating.
Easy to work with. Both the shuttle drivers were super nice I like the videos they send of my car during the service
Service was great. I would give a 5 if my truck was worked on at appointment time so that a standard maintenance appointment doesn't take 90 minutes.
Jason Larner made it easy to buy my new car. Rest of the dealership was great and helped me coordinate pickup the next day, and they went the extra mile to detail it before pickup.
Everything was smooth . There always seems to be some confusion when I schedule under my name and phone number instead of my wife.
mike is great. Always listens carefully and provides as good as a service as a customer expects
Waited 2 hours for my oil change Nobody checked with me about why it was taking so long
Professional, timely, Nathaniel is fantastic and very clear about what is going on with my vehicle
I wasnt offer a complementary car wash like other people were offered I saw other people get complementary car washes coupons and I didn't
Fantastic customer support without the high pressure sales tactics found at other dealerships. Well trained staff and long term employees.
Very good experience in reaching an agreeable sale price. Errors in recording the transaction correctly were frustrating, but we worked through it. I was not happy thg that on the day I picked up the vehicle I was told it was a different price. Poor communivation between sales and the front office. Also NO communication on when the vehicle arrived. I had to keep calling for info instead of the salesperson calling me.
Described what they were doing and kept me updated Just six more word. I don't really know what else to say
They were able to get me a car that ran well and if it had a problem they fixed it for me free of charge.
We took our 2022 4Runner in to Heiser because it was making a strange noise any time we made turns to the right. The person who checked us in was extremely polite and very nice. Even though there is a $100 charge just to run a diagnostic test, he only charged us $53 for the tech's time because the issue was literally a simple fix that involved bending a plate back in place taking a minute to resolve. We very much appreciate not being charged an exorbitant fee for something little along with the quick resolution of the issue. We will definitely ... Read More Google - Jul 28, 2026
Pleased with the communication regarding work to be completed and expected time to completion. Pleasant experience overall.
Quick and easy My car was serviced on time and the staff was informative and helpful. I was done sooner than predicted which was nice as I was staying. The waiting area and snacks were nice
It was great quick and easy they finished in less than an hour with the full inspection and tire rotation
Excellent, heiser Toyota always takes great care of me I think his name is Ed, and the other guy in service Mike are awesome, I won't take my car anywhere else
He was very kind and helpful. Explained everything very thoroughly. Stayed in contact with me and return my messages in a timely manner. Highly recommend Alex.
Always professional and friendly Done when said it would be done Provided upfront consultation and options Don’t recall techs name but he went above and beyond providing video and clear narration in video
Professional, informative and d efficient. I will always have my car serviced at Heiser Thank you
Easy to work with and resolved the issue. The work done solved the problem and noise we heard
6-16 02 camray told tires 1,3,3,5actual5onallpaper said4451,advancing misinformed mecost$500. I didn't think to have tires test till I got them after new tire all at 5 could be alignment checked which toy refused to do. Very very disappointed gave me a bill of 1k.
6-16 02 camray told tires 1,3,3,5actual5onallpaper said4451,advancing misinformed mecost$500. I didn't think to have tires test till I got them after new tire all at 5 could be alignment checked which toy refused to do. Very very disappointed gave me a bill of 1k.
My. Last experience at Heiser Toyota was totally pleasant quick and easy! My tech made the whole experience so very easy
Friendly, informative and not pushy He definitely ensured I had what I needed to protect myself financially without trying to sell me things I know I didnt need
Not hurried. Professional. Thorough. Answered all questions so I truly understood what was happening. Kept me updated as to how service was progressing. Was immensely pleased with the experience.
Listen attentively, check into concern(s), send video of things to be addressed, customer service is top notch??
Good discounts and service, upfront about everything. No complaints.
Friendly and informative.
Very professional and friendly. Nate was very kind and professional I had waited a bit and saw my car was at the front. Nate checked to see what was the hold up.
Good quality service Done Done Done Aaa aaa aaa aaa aaa Aaa aaa aaa aaa aaa
Had good communication and good service. Though I wish there was a better plan of action or guaranteed follow up on the trunk issue with our van
Had good communication and good service. Though I wish there was a better plan of action or guaranteed follow up on the trunk issue with our van
It was fairly priced work for a dealership and Kevin was awesome! Really nice and professional
Very friendly and knowledgeable. Excellent service. I would reccomend anyone to purchase a vehicle at Heiser.
Kevin made the difference as he corrected a poor performance from a previous visit and kept me as a customer as a result
Kevin made the difference as he corrected a poor performance from a previous visit and kept me as a customer as a result
Very courteous, skilled technicians and great customer service I would recommend them to friends and relatives
Good, but would be even more positive if the entire purchase procedure was much shorter and quicker. No reason a car purchase should take longer than the closing on a house purchase.
Great It's was helpful and great and good and I'm happy with my purchase And useful
