Customer Testimonials
Got my oil change I was giving a good discount oil was changed in a timely manner. was offer donuts service was great great customer services
They Work with people’s financial state!! Is very organized with taking care peoples leases!!
**BUYER BEWARE: Heiser Auto Group Failed to Stand Behind What They Sold Us!**
I strongly caution anyone considering purchasing a vehicle from Heiser Auto Group. We purchased a used Ford F-150 from Heiser Toyota in June 2024, along with a $2,795 extended powertrain "warranty." We specifically purchased this protection for peace of mind and would not have purchased the vehicle without it.
When our transmission failed, we discovered just how little that protection was worth.
Our claim was denied because of oversized tires and vehicle modifications. **Here's the problem: Those tires and modifications were already on the truck when ... Read More Google - Nov 13, 2026
Things were backed up due to computer issues but Kevin was good about keeping me updated and taken care of.
He is a good man and he know what he doing and if I have questions I always got the answers from him.
Was in a rush and they made the visit quick. THEY REALLY HELP ME THAT DAY BEST SERVICE CAN ASK FOR.
The help I've received was exceptional…
Excellent communication
I have been a Heiser customer for decades and have always received excellent service. Both sales and service are extremely helpful.
Friendly and informative service, answering questions, reviewing history, making suggestions, all done with a lot of respect.
Absolutely great! I've never been treated so good & felt so welcomed at any dealership before
Thorough. Kevin friendly & helpful. Answered my questions. It maybe took a little longer than expected, but that's OK. Overall, very good experience.
Everything went very well, they had everything I needed andwaiting for me when I got to the dealership
Friendly, efficient.. did what they said they would do. My car was delivered exactly how I had ordered it
I am going to take my time with this review because I was very blown away by everyone and everything, and I hope to continue doing business with them for many years to come.
Yesterday was my first time at Heiser Toyota and it was beyond phenomenal in every aspect. Making the appointment was easy with Sarah. My service advisor, Tom, was incredibly knowledgeable, personable, supportive, and highly professional. You can tell he’s been doing this a long time by how well-paced his engagement with you and what you need is. He’s very clear, communicative, and is genuinely ... Read More Google - Nov 11, 2026
Hey guys, maybe sales is nice at Heiser, but Service Sucks. I scheduled an appointment for 11/6/26 to get an estimate for a passenger side sliding door that did not open electronically, broken cable. When I arrived, I was told there is a charge for the estimate, $60. This covers the cost of pulling a mechanic to check out the door. One hour later, that mechanic checked more than the door, underneath the van, inspecting more than expected. This should have been 15 to 20 minutes tops to inspect the passenger door. Heiser took it upon themselves to make me wait and charge me ... Read More Google - Nov 11, 2026
They are a great dealership with personal down to earth dealings I'll only use Heiser for my Toyota work
Quick, easy, professional and informative Tom was helpful and offered future assistance. Ryan did a great job on informing me of my cars conditions and recommended repairs for the future.
Excellent Helpful expert This is the 2nd time I described my experience. Please note aforementioned review
My car was never detailed She told me it would be detailed and dropped it off and my family members house clearly not detailed
Everything is absolutely excellent and I couldn't be happier with my purchase, thank you! ✨🛍️🙌
They were efficient and direct in what deal was being offered. We were able to conclude efficiently.
Served quickly and professionally. Done in 45 minutes (expecting about an hour). Nice waiting area; brought some work to do and had plenty of room to work.
The staff was so nice and helpful.
Friendly, helpful sales person. Always greets me when i come in for service with my other vehicles
Great service.
Have been servicing our 2023 Highlander at Heiser ever since we bought it new there. Every experience has been great. Very thorough (sharing videos of service is very helpful). All work has consistently been performed professionally and top notch quality. Everyone is very friendly, knowledgeable and helpful. Especially Tom in Service! He goes above and beyond making sure our needs are met and our experience is top notch. We drive from Lodi to have our SUV serviced at Heiser because of this total level of customer service- on top of that we get a free car wash! Kudos to all
Vincent understood my concerns and took care of us very well. He followed up like I wanted and was just excellent with his customer service!!!! He helped with my husband's car and my car. He always does a good job taking care of us for years now. Thank you very much Vincent.
Excellent service and knowledgeable employee ( Nathaniel Jenkin) And the technician awesome ?? and thank you for sending me the video description of what was wrong and what he was going to do.
Javonte was easy to work with and helped us get the Toyota Grand Highlander we wanted. We’ll go back to him next time we’re looking!
Great experience with Kevin. Super friendly, prompt service.
Everytime I come there is great service. Nathaniel was nice and efficient. He was great.
Evertime I bring my vehicle in everyone is great the job gets done that's why I keep bringing my vehicle here thank you I tiers an oil change an check everything to make sure it's alright and the first time they show me what they do when they were servicing the vehicle never saw that first time an I am 72 years old great job
Flexible and great customer service. They made the process smooth, fast, and completely hassle-free throughout.? Michael was very helpful, attentive, and made very simple.
Jordan and everyone we worked with were extremely helpful. We are very happy with the purchase of our RAV4.
Courtesy promptness and availability are the best among dealerships in the area. Great to deal with.
Very polite and completed the work on time.
Professional
The best Toyota service in Milwaukee !
I have mentioned this previously , Heiser Toyota is the ONLY Toyota dealership I will ever take my car . I trust them. I respect the family ownership philosophy. I feel Mary Ann Scaffidi is wise in knowing that trying to upsell what ppl need for their car is not going to keep costumers or get referrals . Thx!
Heiser always recommends unneeded services and pretends they are necessary. This time they strongly suggested I needed an alignment on a car with 15000 miles due to "uneven tire wear".
15000 miles doesn't speak well of your tires. So I got it done and then I got an inspection report saying all tires were wearing evenly. By the way, I periodically check for pulling and there hasn't been any until AFTER the .alignment. I would like to be able to trust Heiser but I iften feel taken advantage of. I won't be dealing with Heiser again once ... Read More DealerRater - Nov 4, 2026
Exceptional customer service Tom explained everything they were going to do with my car. Saved me money on my oil change with $10.00 discount.
The service staff is friendly and accommodating.
Your service department quickly put on my tire when I discovered that it had come in by calling the parts department. However, the tire took a week to arrive and no one reached out to me to let me know that it was delivered, as was promised.
Wonderful and attentive staff Very helpful, patient, and overall good They are always welcoming and respectful
The contract was over a thousand dollars more than it should have been. It took 3 contracts to get it right.
Great service. Able to fit me in as promised.
No issues Experience was good. No real issues. Could have an ice machine in the customer lobby.
Fast efficient and reliable Michael volunteered information about ignition key, which was helpful. Great job Heiser
Service is always top notch. Mike is outstanding everytime I visit the service department. The service is always great.
Tom was great to work with. He went out of his way to find the part I needed for my car and had it repaired the same day!
Salesperson was very communicative and responsive. The pickup and the trade-in experience was seamless.
Worked with Jordan and he was wonderful! I knew I wanted the Corolla cross and secured an incoming vehicle very quick. He kept me updated throughout the transit process and let me know right away when it was ready to be picked up! When I got the car, he went through all the specs since I wasnt used to the digital dashboards. Jakob was very thorough when going through the warranties and all the prices. Highly recommend this place!
Easy to schedule the appointment, took less than one hour, explained the process (with video). Very simple.
It was great. Easy appointment setup. It was quick checking in and not to long to have the service done.
Excellent, as always. I always appreciate their thoroughness and presentation of the information. I use them exclusively for my service needs.
Great service the place was backed up for service and everyone waiting and they bought pizza for everyone
Heiser Toyota has a very convenient location. It is easy to compare to other dealerships.
My experience was great Mr Wemmer was making sure everything was going as planed. My vehicle was done in time and I am very satisfied with the service.
Everything was smooth Attentive to details, friendly, helpful, personable, up beat, positive vibes. Wow! Exceeded expectations!
Change the total price at the end but they did offer a loaner and the loaner department was very good to work with
This was the best car buying experience I have had. Thanks to Alex Hall our salesman.
Extremely helpful, attention to detail and ensure I was able to take advantage of available coupons on services
Excellent service The staff was very respectful n worked in timely manner. Staffs was also friendly
Kevin cares about the customer 100% and he stepped up and helped me and made sure I was satisfied before I left when no one else did
Nate did a great job communicating, keeping me informed on status of the repair, and billing.
Service manager, Joe Kuckuk was very accomodating and professional. Joe acknowledged me within a couple of minutes of my arrival.
Tom was helpful in explaining what my car needed. He was friendly and knowledgeable about the services
Explained the services we needed. Gave us a timeline Nate was professional and knowledgeable. Great guy!
The dealership is great , thorough and attentive Everyone there is great , from the cashier to the mechanics and customer service.
Vincent is amazing and easy to work with. Always very welcoming and knowledgeable. Thank you
The service was fast. Every person was super. Great service Great service Great service Great service
Great and Easy Service got me in and out. I would recommend to anyone who needs service.
Mr. Cameron welcomed me and kept me updated on the status of the work. Great.
The job took less time than was expected. I took advantage of the carwash. However, after inserting my 4 quarters for the vacuum, nothing happened. No noise at all. So, no vacuum available. I couldn't get my money back.
Great explanation of what my next service will be (spark plugs) & the cost. Made an app't for that. I'm not crazy about the text messages from the mechanic working on my car.
Fair Online booking system doesn't work. I booked it online and service didn't have it on record. I must have been treated as a walk-in because my appointment was 10 AM and didn't end until 3 pm (approximate)
I didn't deal with Chad, but Roger Droukus the salesman and Jakob the finance guy were awesome.
Tom did a good job at doing a good job that he deserve a good job sticker
Customer friendly, very professional, inviting, pleasant, informative during the upgrade/repair process Excellent, customer focused, great service experience
Always fast, friendly service. Expert support, and quick to find and share a coupon. Love the entire service team at Heiser!
Positive on time and updated while wait Updated while waiting. Waiting area well kept. Service at this time was a great experience.
Roger has done an excellent job with all of our transactions with Heiser 1st Roger listens and makes sure the vehicle is for goe it will be used and 2nd Roger has so much knowledge what a great experience
Al was great to work with and very reasonable. Hes also realistic and isn't out to sell you something you dont want. Hes down to earth
Didn't feel we were told how the ordering process worked, and that we would not get the car we wanted. Chad basically told us to accept the car or not. He would not have any problems selling it. We waited over 4 months for the car with very little follow-up while we waited for the car. We had to make two appointments to pick up the car, and when we asked if we both had to be there for both our names to be on the title, we were told no. But then when we did pick up the car, ... Read More DealerRater - Oct 16, 2026
