Customer Testimonials
Nothing but the best. Problems are taken care of and service is the best. My go to.
Micheal has been incredible to work with! He's been reliably the only person who heard my frustration w/ my car's unique challenges but was thoughtful & patient in resolving them when many others failed. He's treated me with kindness and respect & was incredibly diligent in his efforts to go above & beyond. He is, by far, the most competent & capable person I have worked with in any dealership I've been to! Give this man a raise!!
Excellent Communication and Customer Service. Attention to Detail. Because of Kevin, I will be a Happy Repeat Customer.
Very good Michael is very n knowledgeable and helpful Will visit again Recommend to my friend
Great service
Had a wonderful experience, Lori was so sweet, and a pleasure to work with!!
Very well done and professional Loved the film and the great service done by all
I recently brought my 2021 Toyota RAV4 to Heiser Toyota for service, and I couldn't be happier with the experience. My service advisor, Michael Wemmer, was outstanding. He was professional, friendly, and took the time to explain everything clearly. He kept me updated throughout the entire process and made sure all of my questions were answered. The service was completed on time, and my RAV4 is running perfectly. Thank you, Michael, for providing such exceptional customer service. I'll definitely continue bringing my vehicle to Heiser Toyota and highly recommend both Michael Wemmer and the service team to anyone looking ... Read More Google - Jun 25, 2026
There were originally some issues with the discounts applied, but Nate called and made sure that everything was corrected. It was clear that getting it done right for me was a priority and I truly appreciated it. I am still waiting to hear back about my alignment since the paperwork shows that it is not yet within proper specs. Once this is corrected, I’ll be able to change my review to 5 stars.
Quick. Straight to the point. Helpful. Explained the problem well. Discussed recommendations thoroughly. Very welcoming. Friendly.
Heiser was one of the only area Toyota dealers who would provided me their pricing without visiting the dealership. From there, I signed the contract and put a deposit on a vehicle in transit to the dealership, all without having to come in or any pressure to buy. This is why I chose Heiser. Our salesperson was responsive and kept me up to date on timing of arrival. He helped us get the financing set up prior to our arrival so we didn’t have to spend a full day in the dealership. This made my experience great and I’... Read More Google - Jun 24, 2026
The customer service was excellent It's way better than it used to be. Very friendly, prompt,and helpful.
Kevin goes above and beyond with helping and making sure your experience is awesome. My SUV is well taken care of and I am very happy
Thorough, helpful and exceeds expectations Thank you for explaining the complete process of servicing Appreciate it
I booked my oil change on line and the work was completed in half an hour!
Kevin was so easy to work with and personable. He made it a great experience!
It was a little different Labor for work ridiculously high Labor cost for simple fix is really high
It was good Michael Wemmer helped me out he was also good too I had a good experience there
Always treated with a smile and very professional Knowledgeable staff and always explain any work needed or being done
The service was nice and friendly and they were quick with the service provided. It was appreciated.
Dropped my car off for the 10,000 service - oil change, rotate tires and check many different points
Peter was good because he took the time to hear my issues. However he was in the middle of an illness and when I returned for a follow up appointment he was out. The gentleman that took care of me did a great job and got me out of there ahead of schedule. Don't recall his name though.
We really appreciated the work of Jason L to get us the exact car we wanted. Our local dealer put us on a list for a 3-6 month wait for a new Prius Plug-in (basic model) from Japan. Another dealer kept offering us other, higher-priced, models. Jason volunteered to look around for what we wanted and within a week found one at another dealer and arranged to have it brought to Heiser. We had good communication with Jason throughout. We were very happy to get our car within 2 weeks of our first contact. And appreciated him teaching us about all ... Read More Google - Jun 19, 2026
Good communication and great service I have confidence in Heiser to do right by their customers.
team was courteous, on time, informative, helpful and knowledgeable. wait time was within estimated timeframe.
I had a very good experience with Darrin in sales and Jakub in financial. They were both very helpful in the process
Wonderful experience!
The service technicians are all polite and courteous, the mechanics have always done very good work. I have never had to take any of our cars back to correct any issues. It's done right the first-time.
Always nice when I come they take good care of you all the staff every department is amazing.
Great experience. Joe Kuckuk was friendly and helpful. He explained what was needed and what was done. Completed within his estimate.
The vehicles we were interested in were ready and waiting for our review and test drive. Javante went thru the differences. He was willing to work with us through a couple of our issues. Once purchased went thru several features in depth on the vehicle so we could drive it home safely to Rockford. Overall we were pleased and have passed on both his and the dealership information to a friend in the Milwaukee area.
The service was fast and courteous the mechanic kept me informed. I have always had great service with Heiser Toyota service.
Michael is amazing . Maintenance guy was amazing . Work that was done , amazing . Manny is awesome. Car selling experience , with the check from the dealership bouncing , was horrifying.
The service representative Tom was very nice, efficient, and got my car done in a timely manner.
Very friendly and helpful. Scheduled checkup maintenance for my car and was in and out. They even allowed me to heat up my oversized taco in their microwave while I waited.
Showed me everything in the car How yo use my phone. So kind. Great employee
Professional, & friendly Squeezed me in on short notice Would commend Rated a 5 Nothing more needs to be said
The salespersons are very helpful. They make sure their customers questions are answered correctly and that their customers needs are met.
Súper atento y eficiente y muy educado exelente trabajador siempre ayudando y aclarando cualquier duda que tengas en la mejor de las maneras
Súper agradable y atenta la verdad por eso voy desde tan lejos para allá pidiendo hacen buen trabajo ahy y muy buena atención
They listen and they always do the best to give me the best deal they can financially.
I got tinted windows and my car looks amazing and the customer service was awesome.
Jordan was very chill, got us everything we needed, Carfax, had a great experience! Got us the information needed on our drive down, had the car ready to go for the test drive, then when purchased had a bow on it and cleaned up ready to take home. Had a great experience!
Great customer service and reliable quality of work by Toyota.
Very friendly staff. Easy to get an appointment. Tom is one of the nicest guys working in the service department !!
Very attentive to my needs and time frame. Waiting lounge comfortable. Great customer service. A repeat customer.
Assisted me to view and test drive a used Toyota Camry on short notice. The Camry was a good value and just what I was looking for.
It was really good. Darrin knew all his stuff and was very welcoming and informative! I'll recommend him
Loved the video, excellent service from Kevin
Was greeted when I arrived and my car was serviced quickly. Didn't try to sell me things I didn't need
I liked that he went over with me the status of my car in all the various areas.
Excellent service Very good service, friendly staff. Easy to get an appointment. Ver good service.
Service was completed on time and well done. The parts I ordered were delivered on time and the price was consistent with my expectations.
Kevin was really helpful. He was able to find me a coupon online for my oil change.
I had a warning light on and I thought it was my brakes and Mike told me it was the air pressure took the tire off. Got my tire fixed got me in and out. That was an exceptional customer service in the service department. Thank you so much.
The service is always done well and I was kept informed about anything the vehicle needs now or in the future. I'm very appreciative
The service is always done well and I was kept informed about anything the vehicle needs now or in the future. I'm very appreciative
Just wonderful They told me what I needed done to my car and reasonable price
They were very considerate and explained everything. Helping me to get in and out as soon as possible.
I was late, took me anyway. They're fast and efficient. Even helped me find my car, in the lot.
The work was done in a timely and the service was great
Excellent service experience. Welcoming, friendly, and professional.
Team was very helpful in helping me get my 2014 Tundra running well, also alerted me to other repairs i’ll need in the near future.
I was able to get in and out in a reasonable amount of time. Kevin was very nice. He made sure I was well taken care of. I was very pleased.
Explained what things on my car I need in order of priority . Michael was very nice.
Okay service- nothing extravagant I was provided OK service. Nothing extravagant, just OK. I was provided OK service. Nothing extravagant, just OK. Okay
I worked with Tom throughout a complicated process of figuring out an air conditioning problem. Him and his team were incredibly timely, kind, respectful, and completely in the “customer first” mentality. Would absolutely recommend their service!
Mike is always great to work with!
Good I had great customer service. I will use their services again in the future.
These guys are the best. They keep my vehicles in great shape. I refer them o others. They're very friendly and informative. Kevin is awesome!
Talentless exploiter money hungry Incompetent and unreliable unable to deliver on time Unmerciful Not customer-oriented
I had an outstanding experience at Heiser Toyota, and I cannot say enough good things about Darrin Henry.
Before coming to Heiser, I visited multiple dealerships looking for a larger SUV for my family. Unfortunately, no one was able to get me into the vehicle I really wanted, and I was starting to think I would have to settle for something else. Then I met Darrin.
From the very beginning, Darrin listened to what I wanted and took the time to understand my needs. He never pressured me into a vehicle that wasn’t the right fit and worked hard ... Read More Google - Jun 3, 2026
The staff was very knowledgeable and offered loads of help. I would recommend friends to make a purchase at Heiser.
Deal was good, car was not clean. Seemed like a long wait to pay without financing.
I loved dealing with Javonte, an incredibly patient, honest and understanding sales person with excellent communication skills! He deserves the managers position!
Kevin is the best! Not working with nobody else. Service is top tier
