Customer Testimonials
Friendly staff, nice waiting area, enjoy getting the free car wash. Great updates on my car.
I was courteously treated during my entire 3 hours at the very busy service department. Vincent kept me informed about what added service was advisable without pressuring me to proceed with it. He also advised what would best be done at the time of my next visit about a year from the visit for my low mileage 2015 Sienna. I will be back to this service shop soon with our other Toyota.
Was so grateful the they got me in right away and take care of problem
Van went in for 5,000 mile check. Service people were courteous and knowledgeable. Sales people helped me regarding some accessories I didnāt know how to use.
Had my oil changed in December. two days later found a puddle of unknown liquid underneath car. Fearing it might be brake fluid and I live far from the dealership I had the car towed in to get fixed. Turned out they said it was a faulty gasket on the oil filter. They fixed it and I went on my way. It cost me 15 bucks for the tow and a ride to pick up the car. Mostly an inconvenience: it happens. Was hoping for a ride from the dealership to pick the car up, but apparently they dont go out ...
Process was Stright forward and not pushy. No issues and meet my expectations for buying a vehicle.
He was very helpful and considerate. I would recommend him to anyone who has car issues.
Good, fast service. Clean waiting room with great internet and coffee. Team was friendly and efficient.
Good service and wonderful people clean facilities and fast service not hard to make appointments
Vincent is a great representative for Heiser! He gave me the best service I ever had.
Took about 3 hours for a tire rotation and alignment. Said it was going to take an hour and a half.
Lori is spot on with her customer service. She made me feel welcomed, and she explained how I would get an oilchange and she made everything clear so I understood what was happening. She was awesome.
Service was excellent. Representative was helpful in replacing my brakes. Cost was good. Will always come back for the friendly service.
The people at the service center are always a pleasure to work with. I highly recommend them
Agent Matt is outstanding! The most important character of a service agent ii trust, and that is what you get with Heiser and Matt.
Did a great job. Got in and got right out in no time. Very nice and friendly staff. Awesome place.
Very accommodating of my special requests. Work done proficiently and professionally. Service person was very courteous.
Very quick and easy setting up the appointment, dropping off the car, and picking it up. Clear communication.
Service department analyzed and fixed the ABS which 3 visits to another service station and $1500 later failed to do. I'm very grateful!!
Peter goes the extra mile of the way to. Make sure that the job is done right. He is an excellent asset for the company. It is employees himthat give the company a good name.
This dealership is fast, helpful and the estimates are right on! We have never had bad service.
Pete is so nice, The service is excellent, Please bring pop corn back. I use Heiser alot
Darrin and Jorgo were great to work with both giving great detail letting me to make decisions that worked best for me
Al was very helpful with helping us find a car that had everything we were looking for and more. We will be coming to see Al the next time we are looking for a new car!
Very professional customer service really appreciate the support and help given me the correct time with my car
Weāve been to any dealerships in the quest to purchase a 4Runner. Every place we went seemed to not know their product and was less than honest about the condition of their vehicles. Then we stopped in Heiser Toyota. Met Jason. We told him what we wanted and within a few minutes we were done. He had the vehicle detailed and we picked it up a few days later. The whole process took less than 30 minutes and I was driving my new to me 4Runner. I would recommend this dealership and Jason to anyone.
Salesperson was kind and professional. Sent a personal video of the vehicle. Finance was fast and not pushy.
Compared to other service shop visits, this one was by far more pleasent. Vincent was engaging and reponsive to anything discussed. He showed that he cared and took time to explain rather than a monotone nonempathetic response.
Lorri has been friendly and helpful with the whole process of buying my new car. I had a great experience at Heiser Toyota!
It was an amazing experience to buy from Heiser. With their amazing staff that explained everything. We appreciated the professional way we were created. We liked the no pressure approach to purchasing a car. Heiser is a top-tier dealership. Amanda was personable and professional!
The service and update from Vincent Lor was beyond amazing. He kept me updated on when the parts was ordered, when it arrived and when the repair was complete. Communication from Vincent is exceptional and I did not have to worry or guess about the status of my vehicle. Thank you!!!
Vincent Lor was very kind and informative in my visit with heiser for an oil change and helped made my visit very smooth and easy going
Very courteous. Service department is clean and in order. Work was performed very smoothly and at.
Darrin Henry and the staff at Heiser Toyota made buying our 2025 Rav4 a pleasant experience. Darrin is amazing!! He is very knowledgeable, professional, personable, and fun. I have not stopped singing his praises to everyone. Go see Darrin!
Every one at Heiser is there to serve you and take care of all of your needs.
I've been going to Heiser Toyota since I purchased my 2023 RAV4 which was April 2023. The dealership has always been very helpful, the staff courteous and easy to speak with, the location and bathrooms nicely cleaned.
Service was completed on time. Matt reminded me of service deals I was still eligible for.
Darren and Jorgo were very helpful and patient during the vehicle purchase process . I also learned many new things about Toyota vehicles. At this time I would recommend Heiser Toyota to friends and family. Tom Becker
First scheduled service with oil change went perfectly. My truck was returned clean. Oh and the mocha was good!
The people at Heiser are always very nice. They seem to really care about me as a customer
Service reps are professional, waiting area is really nice, work gets finished on time as promised - or earlier.
Roger did an excellent job with customer service. He helped me find what I was looking for and gave me very valuable information.
The appointment that I scheduled was on time and the work requested was completed in time to my satisfaction. Matt Foti was my service advisor and he did an excellent job working with me and in following through with my service requests. Matt has worked with me before and each time he has been competent, friendly, courteous, and an exceptional employee for Heiser!
Al was very helpful in answering our questions, polite and courteous and did not give us the high pressure sales treatment. This is the second vehicle we purchased with Al.
Always a great experience at this dealership. Timely service, estimates upon request and I'm usually in and out in under an hour. I ONLY take my truck to the dealership for work performed on it.
Very good experience with my oil change and tire rotation. They recommended an overdue throttle body clean as well. Work took a reasonable amount of time, which is appreciated.
Understood my point of āget to the bottom Lineā quickly or Iām out the door.
Jordan was a pleasure to deal with!! Answered any questions that I had would recommend dealing with the dealership and Jordan
Got a new car here. Was a seamless process and we are very happy. Darrin was great.
Jason was very professional , extremely knowledgeable, very thorough in explaining the cars features, & kept me informed in the car progress in getting to Heiser Toyota.
A very clean establishment. Friendly and professional staff. Fast service, good communication and customer service.
Courteous and professional service! They gave me an accurate time frame and pointed out what was done!
Darrin Henry, and the sales staff at Heiser Toyota did a phenomenal job in providing all the necessary information we needed to Make an informed decision in purchasing a vehicle from Heiser. All of the staff were courteous, personable, knowledgeable, and professional. I would highly recommend Darrin Henry, and the staff at Heiser Toyota to others when in need of a new or used vehicle. Iād like to thank Darrin and the staff for making my car buying experience an exceptional one.
good service and explained the problem and showed me the leak on my car to my satiafaction
Although it took longer than expected, service was exceptional. Tom was fabulous. Please treasure him as a valued employee.!
I have always received great service at Heiser Toyota. Everyone is very accommodating here at Heiser.
Great service and great people. I am always treated wonderful. I buy all my cars here.
Acknowledge you when you enter Goes out of his way to answer questions. Very polite
The service was averaged. Wait time was good. Thought I would receive coupon for premium car wash, given coupon for averaged one.
Everything was good just delay because of finance . Mechanics have to do proper inspections before handover car to customer. 5 star to sales person
Outstanding service and customer care. Specifically, service agent (Joe) was efficient , knowledgeable and helpful. Repairs done in excellent time. Finally, courtesy van driver (Mike) was terrific and interesting to speak with during the ride.
Tom spent time to try to get my issue resolved and kept me informed throughout.
Very good service , other places people asked me to change all tires since one tire got flat .. but Toyota gave fare advice since my car was new having hits 8000 miles , they told to change one tire .. if itās around 6000 miles no need to change all tires .. thank you for doing right thing ..
Toyota Tom is very efficient and thorough. He is helping me with a warranty issue for tires. I have been buying and serving my cars for years and will continue to do so.
Excellent Service from Toyota Tom š We are very pleased with the service and how we were explained in detail concerning our Toyota truck. This is one of the reasons we continue to go to Heiser Toyota. Our updates from Heiser are a big help. Heiser attends to our every need. Kindness goes a long way! Especially in this hectic world. And the cashier are always cheerful. Thank you again for hiring well qualified individuals. Keep up the quality and service ! It speaks for its self! Thank You Tom! š¤ Merry Christmas and Happy New Year š²
This service center is well run. Service manager runs an efficient, customer service centered operation. My service advisor takes excellent care of me as he knows my vehicles and recommends what needs to be done. Very satisfied!
Tom went above and beyond to keep me updated and to not keep me waiting. Appreciate all of his efforts!!
They were able to get me in ASAP to try and assist on the vehicle issues I was having. Everybody was very welcoming, friendly, and helpful.
Very helpful. Very professional. This is the second new vehicle we have purchased from Heiser Toyota. We will definitely purchase from them again.
Poster took care of me. I would return to this dealer to get additional work done.
I would of loved a little more time with someone that could more in depth of the cars multimedia stuff.
My car was detailed and looks brand new! Thank you for excellent work and courteous staff
Always fast and friendly service given. Never have to wait very long for an appointment.
I have been at this dealership a number of years and so far I have been pleased with my interaction and service!
They went above and beyond to make sure we were taken care of. They gave us a fair trade for our old vehicle and made the process extremely smooth.
A truly amazing team to work with, friendly, knowledgeable of the vehicles and options, explained everything patiently and clearly
Scheduled appt specifically for recall remedy after receiving an alert from the dealer only to find the parts werenāt in stock. Now I have to schedule another appointment taking more time out of my work day.
She was kind to to even wash my car since I was under the weather
Good service. Professional and courteous. I never have any complaints about technicians work. Overall I rate this dealership excellent compared to some others.
Service was great no problems no long waiting excellent.and job was great.I would like to thank the Staff of Heiser Toyota well job done.
Really great service and really fast. They're professional in the way they conduct their business and treat their customers well.
Good service and friendly people. They were short-handed so it took a little longer but they gave me a discount for the wait.
Very communicative throughout the whole process. I'm very grateful for the dedication to finding and fixing the problem in my recently purchased car. It's running great!
The staff at Heiser Toyota were very patient and welcoming. I requested a quiet area to work, and I was provided an empty office with a door in an outlet, very gracious of them. My Oil Change was completed in the timeframe they mentioned.
Excellent service. James our salesperson was very helpful with setting up our new Grand Highlander
Very friendly very supportive very knowledgeable great location for me recommend others to find a car
Great service knowledgeable efficient
Great service, friendly people