Staff
Al Hussain
Sales & Leasing Consultant
Shahat Mohamed
Sales Manager
Jakub Kania
Finance Manager
Vincent Lor
Dispatcher
Joe Kuckuk
Service Manager
Roger Droukas
Sales & Leasing Consultant
Tom Lowther
Service Advisor
Jorgo Ndina
Finance Manager
Peter Miszewski
Service Advisor
James Hicks III
Sales & Leasing Consultant
Darrin Henry
Sales & Leasing Consultant
Chad Covert
Sales Manager
Pat Pomeranz
Inventory Manager
Jessica Phillips
Director of Finance & New Vehicle Sales
Jason Larner
Sales and Leasing Consultant
Alex Hall
Sales and Leasing Consultant
Jordan Christian
Sales & Leasing Consultant
Michael Wemmer
Service Advisor
Kevin Cameron
Service Advisor
Lorri Aiono-Dimoff
Sales & Leasing Consultant
Lori Gong
Service Advisor
Nathaniel Jenkins
Service Advisor
Christine Michalowski
Sales & Leasing Consultant
Michael Van Ackeren
Finance Manager
Manny López
Sales & Leasing Consultant
Javonte LeFlore
Sales & Leasing Consultant
John Piquette
Parts Representative
Gary Jaros
General Manager
Steve Nowak
Parts Manager
Brian Crandall
Sales Director
Terrence Stamm
Lube Technician
Gavin Rehberg
Marketing
Al Hussain
Sales & Leasing Consultant
May 05, 2026
I was treated well, service complete ,attendees, very
I was treated well, service complete ,attendees, very curtious.maybe next time they could check ,windshield wipers and fluids. Otherwise quite satisfied, thanks!
Feb 22, 2026
Quick and fast with good people there who know what they
Quick and fast with good people there who know what they are doing to help the customers
Feb 13, 2026
It was a pleasure working with Al.
It was a pleasure working with Al. He was very knowledgeable and responsive during the whole process. The rest of the staff I dealt with (Jorgo and Jakub) were great as well. I would definitely shop at Heiser Toyota again.
Feb 12, 2026
AlHassan is good at what he does.
AlHassan is good at what he does. He knows how to make customer feel welcome
Feb 02, 2026
The dealership was very clean and organized.
The dealership was very clean and organized. They appeared to have sufficient staff for the sales department but we were not impressed when it came to the finishing paper work after the sale price was agreed to.
Shahat Mohamed
Sales Manager
Jul 22, 2026
Great It's was helpful and great and good and I'm happy
Great It's was helpful and great and good and I'm happy with my purchase And useful
Jul 18, 2026
Most of our experience was with Darrin.
Most of our experience was with Darrin. Would highly recommend. He was/is not only knowledgeable, listened to our needs, was transparent, went above & beyond to satisfy our requests, very responsive & respectful. Would definitely purchase another vehicle from him again! We found Jorge extremely helpful, kind as well, also went above & beyond to help with our questions & needs.
Jul 03, 2026
Javonte, Jakub, and Shahat, were so helpful and friendly.
Javonte, Jakub, and Shahat, were so helpful and friendly. They were patient and responsive to all our questions and followed up incredibly quickly!
May 21, 2026
We eventually were able to purchase our desired car when
We eventually were able to purchase our desired car when working with Darrin. Before this, we felt the process of getting an allocation for a Sienna was not properly explained to us initially and that was frustrating and confusing.
May 17, 2026
Everyone at Heiser did an exemplary job.
Everyone at Heiser did an exemplary job. They made it an easy and painless experience. Thank you everyone at Heiser for assisting in the purchase of my 2026 C-HR
Jakub Kania
Finance Manager
Aug 12, 2026
Almost purchased a car from Javonte Last year but was
Almost purchased a car from Javonte Last year but was unable due to personal reasons! I came back mid march this year and he remembered me, Name and all! I was very impressed but that! Javonte Has always been very kind, and helpful, he listened and always puts my worries in to consideration! I did purchased my car from him that day! I just came back for my 1st tire rotation and thought I would look around for my son as he needed a car! And we both ended up leaving in our own cars! I told Javonte I would not be able to come back for my next oil change in fear of buying a 3rd car! 🤣 Javonte Is the guy if you are looking for a new vehicle, used or new! He will take the time you need to look and decide, even if you don’t buy, he is the guy!
Jul 30, 2026
Fantastic customer support without the high pressure
Fantastic customer support without the high pressure sales tactics found at other dealerships. Well trained staff and long term employees.
Jul 23, 2026
Very friendly and knowledgeable.
Very friendly and knowledgeable. Excellent service. I would reccomend anyone to purchase a vehicle at Heiser.
Jul 12, 2026
I went in to look for a Toyota Rav 4 Hybrid.
I went in to look for a Toyota Rav 4 Hybrid. I found exactly what I was looking for. The sale person was great. I would recommend the dealership to anybody who asked.
Jul 08, 2026
Overall we had a good experience but some room for
Overall we had a good experience but some room for improvement. The staff were very friendly and shared our excitement with the car. They buffed out a couple minor scratches in the new car. However we came there with the expectation that it would have all weather mats but they ended up not having the right ones in stock so we got it new without any mats. They installed the wrong ones and we had to point that out. A week later we still dont have mats. Also the dealer forgot to get our check for down payment and I had to spend an extra $20 to wire them the money and didnt even acknowledge my email back asking for some sort of compensation i offered and sending a check in the mail wasn't good enough. The initial person we engaged with earlier in the day ghosted us, didn't hand off to the sales person properly.
Vincent Lor
Dispatcher
Apr 27, 2026
They took good care of my car.
They took good care of my car. It had a check engine light on due to some coolant valve issue and I got it fixed with the help from them and also they dropped me and picked me up without any issues.
Dec 12, 2025
Great service.
Great service. Amazing people. Great work. I will continue to use Heiser Toyota foe my automotive needs.
Oct 18, 2025
I requested my car and they found it in 2 weeks.
I requested my car and they found it in 2 weeks. Quick and easy. Couldn't be happier
Oct 09, 2025
Very good attention and efficient service They took
Very good attention and efficient service They took less than the estimated time and I liked that
Jul 31, 2025
This toyota dealer gets things done at a timely manner
This toyota dealer gets things done at a timely manner and has good customer care.
Joe Kuckuk
Service Manager
Jul 19, 2026
I had a wonderful experience with both Drew and Joe.
I had a wonderful experience with both Drew and Joe. I was especially impressed with Drew because he took me back to the service area and showed me the work that was being done on the vehicle, and explained what exactly they were able to fix, and what other options were available. It was the most thorough support I’ve ever received at a car repair shop, and I was very impressed and glad to truly understand what was going on with my vehicle.
Jul 15, 2026
Joe and Kevin were honest about the needed repairs to my
Joe and Kevin were honest about the needed repairs to my vehicle. The repairs were completed quickly and I'm very happy with the service.
Feb 12, 2026
I called the service department twice before my service
I called the service department twice before my service appointment. The first time was to make sure they could service my vehicle and Peter was very helpful and provided all the information I needed. The second time I called to set the appointment. While on the second call, the rep advised I come in two days later to make sure the service department had the parts. I took her advised and set the appointment. Today I went in and Tom said my appointment was not entered correctly, they didn’t have the parts and the price Peter quoted me was incorrect. Tom told me I was quoted aftermarket parts and only half of the parts I needed for the job. Tom said the call center didn’t do store my appointment details correctly and that the parts would need to be ordered and I would need to wait while he figured it out. I thought that was odd since I needed and wanted OEM Toyota parts! Tom called parts and didn’t get the information. Tom called again and didn’t get the information. Tom then ordered his breakfast with the shuttle driver before getting back to me. Tom then walked to parts and still didn’t have an answer for me. At this time I asked for a manager to figure out what the issues was and I was introduced to the manager. The manager and I walked to the parts counter and the entire parts team said not only did they have the parts but they had them pulled and ready to go! They said they had no idea what Tom was doing. At this time I requested a new advisor and I was transferred to Kevin. Kevin took care of me and even found me a coupon to apply to my bill so thank you Kevin. This is the second time I’ve been to this dealership and have received questionable service. The last time I came into the dealership, my wife and I wanted to buy out our lease. This time we we came in and asked to speak with the finance team. We were told it would take 5min. We waited for over 30 min and during this time Jorgo walked by several times to see if we needed help. Each time we told him no and that we were waiting and had been helped. When we finally got up and asked the receptionist what was the hold up, she said she had notified the finance mgr and that the person who has been walking around, Jorgo, was the finance mgr. She then called Jorgo and he came over to introduce himself and said no one had previously called him for us. Now while in his office Jorgo asked for our information on our vehicle, asked us id we bought our Toyota from them and what we wanted to do. We said no we didn’t but this dealership was closest to our home and we wanted to buy out our lease. Jorgo asked us if we had called our selling dealership for this transaction and we said no but we had called this dealership earlier in the week, left a message and no o e called us back. Jorgo quickly said he didn’t get any voicemails! He then told us they do not do lease buy outs on Saturday! Now it is -15 this day and there’s no one in the dealership buying cars and Jorgo had been walking around the showroom for 30min without anything to do. So I asked him should we go to a different dealership since he didn’t seem to want to help us and suggested we go to where we purchased the vehicle? He quickly said no and changed the subject. We told him we needed to get this done today because our lease was up and we were going out of town that coming Monday. Jorgo gave us the numbers to buy the vehicle and said he would call us next week. We left feeling like he didn’t want to help us, even though he was not busy and we really wanted to purchase our vehicle. He never suggested we work with a salesmen to possibly buy a newer vehicle since he knew our situation. We left, went to a different Toyota dealership and the finance mgr not only helped us right away but also told us about loyalty credits and new lease specials that would help us get a new vehicle for less than we were currently paying!! We were shocked Jorge didn’t help us the same way. HEISER, do better!!
Feb 05, 2026
Nate was friendly and courteous and helpful.
Nate was friendly and courteous and helpful. He was very knowledgeable and seemed to have a good relationship with the team
Dec 08, 2025
BEWARE of the employees at this dealership, they are very
BEWARE of the employees at this dealership, they are very dishonest and deceitful. Make sure to ask a lot of questions about your service who is working on it, where the work is being done, be very thorough. The service department is great to work with when there isn't an issue but as soon as they know you are not happy it is impossible to get ahold of anyone, especially the service manager Joe. My truck was in for a little damage on the cap caused by them in the time they had it, whoever had it put almost 100 miles on my vehicle. I asked Joe where it had to be taken his answer was "I dont know I will have to look into it". they gave my truck to a subcontractor to do body work, that contractor who the sales manager doesn't know where their shop is, used my truck to run errands all over who knows where and all I got is I don't know. I emailed my situation to who I thought was the manger but was told they no longer hold that position and would talk to the new manager about it. They must have decided that my horrible experience with Heiser's service department didn't warrant any more of their time due to this being about four weeks ago and not hearing anything back.
Roger Droukas
Sales & Leasing Consultant
Jul 17, 2026
Helpful.
Helpful. Gave options. Knew costs upfront Wish there was better financing. It was too high for me
May 09, 2026
This place always been good for me and my family, we
This place always been good for me and my family, we leased many cars from here , everyone is professional and helpful. My last experience was excellent Kevin is a great person . Overall im pretty happy.
May 05, 2026
I was treated well, service complete ,attendees, very
I was treated well, service complete ,attendees, very curtious.maybe next time they could check ,windshield wipers and fluids. Otherwise quite satisfied, thanks!
May 03, 2026
Everyone is efficient and easy to work with.
Everyone is efficient and easy to work with. I’ll continue to rely on Heiser for all my driving needs.
Apr 29, 2026
Easy to work with the staff at Heiser Toyota.
Easy to work with the staff at Heiser Toyota. The delivered a quality car on time which is greatly appreciated
Tom Lowther
Service Advisor
Aug 05, 2026
They are very good in fixing your car.
They are very good in fixing your car. I would go back to them. Yes Mary Ann has a very good staff.
Jul 23, 2026
Very friendly and knowledgeable.
Very friendly and knowledgeable. Excellent service. I would reccomend anyone to purchase a vehicle at Heiser.
Jul 09, 2026
Kevin greeted me outside, looked over my account,
Kevin greeted me outside, looked over my account, informed me about tech finds. AWESOME GUY
Jun 30, 2026
Nothing but the best.
Nothing but the best. Problems are taken care of and service is the best. My go to.
Jun 12, 2026
Very friendly staff.
Very friendly staff. Easy to get an appointment. Tom is one of the nicest guys working in the service department !!
Jorgo Ndina
Finance Manager
Aug 06, 2026
Lorri was beyond exceptional to work with!
Lorri was beyond exceptional to work with! Jorgo was amazing as well! Thank you! I especially enjoyed how easy and effortless Lorri made the process go. She definitely made me feel like a priority which is rare these days. I can't thank her enough for the encouraging words she said one on one to my daughter. (She told me after, thank you for that). You not only sold me my dream truck but as we drove away in it my daughter also seemed to have a stronger, wiser, more grown, independent look to her! Wow! What a day! Thanks again Lorri, you touched our 💕
Jul 18, 2026
Most of our experience was with Darrin.
Most of our experience was with Darrin. Would highly recommend. He was/is not only knowledgeable, listened to our needs, was transparent, went above & beyond to satisfy our requests, very responsive & respectful. Would definitely purchase another vehicle from him again! We found Jorge extremely helpful, kind as well, also went above & beyond to help with our questions & needs.
Jun 14, 2026
The salespersons are very helpful.
The salespersons are very helpful. They make sure their customers questions are answered correctly and that their customers needs are met.
Jun 12, 2026
Assisted me to view and test drive a used Toyota Camry on
Assisted me to view and test drive a used Toyota Camry on short notice. The Camry was a good value and just what I was looking for.
May 30, 2026
My experience initially was great.
My experience initially was great. Things were going smooth. Only small complaint early on was I felt like I had to prompt them to get back with me about certain things. After the purchase was made we hit a few snags. I live in Michigan the dealer in Wisconsin we were coming into some logistical issues picking up the car. We had some miscommunications about me wanting to get it delivered. But they offered to meet me half way. Which was nice. But then finding me an additional driver posed to b challenging. After some back and fourth we were able to line up a day. And here’s where things really fell apart. We had 4 business days to get this lined up. Somewhat complicated task with time zone and schedule constraints. I was the only one working on this. I continually asked for driver information thy couldn’t provide. Didn’t know who was gonna do it. But 10 emails back and fourth with Javonte. He told me that they would b able to meet me at 11am central time 12 eastern. Which was my zero time in order to get either myself or my wife back to get our kid from school at 3. All was well. Until the morning of the meet. I was blind driving for an hr. The same time they shoulda been driving with no contact from anyone there. I email Javonte he says ohhh yeah. They left 35 min ago. But he’s on a day off and not in office. So I call. Eventually get with mark. Sales manager who says they will b there at noon. I say who’s noon. Bc noon central doesn’t work for me. And kinda got a lot of attitude from mark insinuating it was my fault that I had to do it today. But what really made me mad and almost call off the deal was. MARK told me they left 20 min ago. Does he need to call them back. And he gives me the drivers number. Finally. But when I call the driver he tells me they just left 2 min ago. So they messed up the time there were gonna leave. They were gonna leave and instead of just owning it they double and tripled down on the lies all the way up the sales dept. Just liars. And it’s never a good feeling buying a used car from a known proven liar. The car seems to b as advertised no complaints. And it was obviously what I deemed to be a good deal bc I bought the car. But after they proved themselves liars I wouldn’t recommend them to anyone else.
Peter Miszewski
Service Advisor
Jul 31, 2026
Service was great.
Service was great. I would give a 5 if my truck was worked on at appointment time so that a standard maintenance appointment doesn't take 90 minutes.
Jul 23, 2026
Had good communication and good service.
Had good communication and good service. Though I wish there was a better plan of action or guaranteed follow up on the trunk issue with our van
Jul 23, 2026
Had good communication and good service.
Had good communication and good service. Though I wish there was a better plan of action or guaranteed follow up on the trunk issue with our van
Jul 22, 2026
Very courteous, skilled technicians and great customer
Very courteous, skilled technicians and great customer service I would recommend them to friends and relatives
Jul 19, 2026
I had a wonderful experience with both Drew and Joe.
I had a wonderful experience with both Drew and Joe. I was especially impressed with Drew because he took me back to the service area and showed me the work that was being done on the vehicle, and explained what exactly they were able to fix, and what other options were available. It was the most thorough support I’ve ever received at a car repair shop, and I was very impressed and glad to truly understand what was going on with my vehicle.
James Hicks III
Sales & Leasing Consultant
Jul 30, 2026
Fantastic customer support without the high pressure
Fantastic customer support without the high pressure sales tactics found at other dealerships. Well trained staff and long term employees.
May 09, 2026
James and Michael were awesome!
James and Michael were awesome! Hands down the easiest and most enjoyable experience we have had at a dealership.
May 05, 2026
I was treated well, service complete ,attendees, very
I was treated well, service complete ,attendees, very curtious.maybe next time they could check ,windshield wipers and fluids. Otherwise quite satisfied, thanks!
May 03, 2026
The service was terrific, the new car a thrill!
The service was terrific, the new car a thrill! James was friendly, helpful, and informative.
Feb 13, 2026
My experience with Heiser Toyota through the years has
My experience with Heiser Toyota through the years has always been a positive experience. My leasing consultant, James Hicks lll, has been there throughout my leading needs. James makes the leasing experience a positive experience because he has gained my trust and is very knowledgable about the vehicle models available. His customer skills and the positive and friendly personality is the reason I look forward to working with James when it's time for a new vehicle lease. All the customer service personnel involved in my lease were friendly and professional and made the whole leasing processa positive experience.
Darrin Henry
Sales & Leasing Consultant
Jul 23, 2026
Very friendly and knowledgeable.
Very friendly and knowledgeable. Excellent service. I would reccomend anyone to purchase a vehicle at Heiser.
Jul 18, 2026
Most of our experience was with Darrin.
Most of our experience was with Darrin. Would highly recommend. He was/is not only knowledgeable, listened to our needs, was transparent, went above & beyond to satisfy our requests, very responsive & respectful. Would definitely purchase another vehicle from him again! We found Jorge extremely helpful, kind as well, also went above & beyond to help with our questions & needs.
Jul 06, 2026
Darrin was great and made us feel supported.
Darrin was great and made us feel supported. The wait time was not ideal as it took a lot longer than we anticipated.
Jun 11, 2026
It was really good.
It was really good. Darrin knew all his stuff and was very welcoming and informative! I'll recommend him
May 21, 2026
Friendly staff, transparent pricing, quick paperwork, and
Friendly staff, transparent pricing, quick paperwork, and excellent service made my dealership experience truly outstanding.
Chad Covert
Sales Manager
Aug 06, 2026
Lorri was beyond exceptional to work with!
Lorri was beyond exceptional to work with! Jorgo was amazing as well! Thank you! I especially enjoyed how easy and effortless Lorri made the process go. She definitely made me feel like a priority which is rare these days. I can't thank her enough for the encouraging words she said one on one to my daughter. (She told me after, thank you for that). You not only sold me my dream truck but as we drove away in it my daughter also seemed to have a stronger, wiser, more grown, independent look to her! Wow! What a day! Thanks again Lorri, you touched our 💕
Jul 26, 2026
Friendly, informative and not pushy He definitely ensured
Friendly, informative and not pushy He definitely ensured I had what I needed to protect myself financially without trying to sell me things I know I didnt need
Jul 17, 2026
Terrible, the messed around for 7 months to get me a 2nd
Terrible, the messed around for 7 months to get me a 2nd key for my car I purchased back in December
Jul 15, 2026
The entire experience was delightful.
The entire experience was delightful. All staff that I came in contact with were very friendly and helpful and answered any questions I had and made sure weeks after had followed up with me to make sure the vehicle I purchased was still loved by its owner and shared contact information in case anything may surface in the future, but overall had a pleasant experience and would recommend to others! Much appreciated and thank you to all the staff at Heiser Toyota and special shout out and thanks to Tony Avello for his recommendation and referral.
Jul 12, 2026
I went in to look for a Toyota Rav 4 Hybrid.
I went in to look for a Toyota Rav 4 Hybrid. I found exactly what I was looking for. The sale person was great. I would recommend the dealership to anybody who asked.
Pat Pomeranz
Inventory Manager
Nov 21, 2025
Jorgo ndina thank you so much for helping us and taking
Jorgo ndina thank you so much for helping us and taking the time to explain everything about our new sienna , big thanks to Alex hall as well for keeping us on the loop while we were waiting on our vehicle, the only thing that I would suggest is better prediction on the waiting time ..
Oct 26, 2025
I had a great experience and would recommend them to
I had a great experience and would recommend them to others. They are a very professional organization.
Oct 18, 2025
I requested my car and they found it in 2 weeks.
I requested my car and they found it in 2 weeks. Quick and easy. Couldn't be happier
Jun 27, 2025
Absolutely Amazing experience!
Absolutely Amazing experience! I highly recommend their service department! 😎😎 I will be back for service!
Apr 18, 2025
I was helped very good and everyone was so professional,
I was helped very good and everyone was so professional, and I want to give a big thank you to Jose or James I think he drove my stick shift card in . And he very nice .
Jessica Phillips
Director of Finance & New Vehicle Sales
May 03, 2026
I really enjoyed my interaction with Shahat.
I really enjoyed my interaction with Shahat. He was very professional and catered to our needs. The level of service of I had to rate on a scale from 1-10 is 100, truly outstanding employee.i have and will continue to recommend all my friends and family to the Heiser family of car dealerships. Thank you!!
Apr 24, 2026
Very good sales force Great customer care ,service
Very good sales force Great customer care ,service department is excellent ,this is my third Sienna.
Oct 18, 2025
I requested my car and they found it in 2 weeks.
I requested my car and they found it in 2 weeks. Quick and easy. Couldn't be happier
Sep 03, 2025
Alex Hall was great to work with.
Alex Hall was great to work with. I appreciated that Jessica and Alex worked to put together a deal a bit over what I wanted to spend BUT for a new car. And that they didn’t hesitate to give me an out the door price.
Aug 31, 2025
I will never shop at a different dealership, whatever I
I will never shop at a different dealership, whatever I need they always seem to fulfill, I always feel like they take of me like I was family.
Jason Larner
Sales and Leasing Consultant
May 17, 2026
Everyone at Heiser did an exemplary job.
Everyone at Heiser did an exemplary job. They made it an easy and painless experience. Thank you everyone at Heiser for assisting in the purchase of my 2026 C-HR
May 05, 2026
I was treated well, service complete ,attendees, very
I was treated well, service complete ,attendees, very curtious.maybe next time they could check ,windshield wipers and fluids. Otherwise quite satisfied, thanks!
May 01, 2026
Process very fast and easy answer our questions and made
Process very fast and easy answer our questions and made sure we were happy with this Vehicle. All persons involved were very easy too work with.
Apr 10, 2026
Everything was done professionally and in a timely
Everything was done professionally and in a timely manner. No suggestions for improvement. Everyone was excellent.
Apr 10, 2026
Jason did an outstanding job and everyone else were very
Jason did an outstanding job and everyone else were very knowledgeable and extend excellent customer relations.
Alex Hall
Sales and Leasing Consultant
Jul 27, 2026
He was very kind and helpful.
He was very kind and helpful. Explained everything very thoroughly. Stayed in contact with me and return my messages in a timely manner. Highly recommend Alex.
May 05, 2026
I was treated well, service complete ,attendees, very
I was treated well, service complete ,attendees, very curtious.maybe next time they could check ,windshield wipers and fluids. Otherwise quite satisfied, thanks!
Apr 10, 2026
Very helpful in getting me a used car that is an upgrade
Very helpful in getting me a used car that is an upgrade to my previous vehicle.
Feb 28, 2026
Heiser Toyota Milwaukee was recommended to us by a friend
Heiser Toyota Milwaukee was recommended to us by a friend who recently purchased a Toyota Crown. We worked with Alex Hall and highly recommend him. He was friendly, knowledgeable, and professional. Although we did not end up purchasing a vehicle from him, Alex gave us a wonderful customer service experience.
Feb 26, 2026
They were patient with me, understand and work with me
They were patient with me, understand and work with me with all my demands that I wanted in purchase.
Jordan Christian
Sales & Leasing Consultant
Aug 09, 2026
Very good and thorough Everything was explained in great
Very good and thorough Everything was explained in great detail and the experience was painless
Jul 22, 2026
Good, but would be even more positive if the entire
Good, but would be even more positive if the entire purchase procedure was much shorter and quicker. No reason a car purchase should take longer than the closing on a house purchase.
Jul 02, 2026
He had good communication, answered my questions, and
He had good communication, answered my questions, and showed great care in providing inventory and shone how things worked in my car after purchase.
Jun 14, 2026
Showed me everything in the car How yo use my phone.
Showed me everything in the car How yo use my phone. So kind. Great employee
Jun 13, 2026
Jordan was very chill, got us everything we needed,
Jordan was very chill, got us everything we needed, Carfax, had a great experience! Got us the information needed on our drive down, had the car ready to go for the test drive, then when purchased had a bow on it and cleaned up ready to take home. Had a great experience!
Michael Wemmer
Service Advisor
Aug 14, 2026
Courteous service, well explained services now and future
Courteous service, well explained services now and future I always like getting the print out of all the items that were checked
Aug 05, 2026
Mike was great to work with!
Mike was great to work with! He was friendly, respectful & clearly communicated with me from start to finish. I never felt pressured into more services or repairs than I needed. Looking forward to working with him in the future!
Aug 05, 2026
Michael was incredible from start to finish --
Michael was incredible from start to finish -- communicative and honest. I had a great experience from start to finish.
Aug 05, 2026
Very professional employee, yet personable.
Very professional employee, yet personable. All areas of dealership were clean and fresh. No complaints whatsoever.
Aug 01, 2026
Professional and very accommodating staff and technicians
Professional and very accommodating staff and technicians I always feel welcome when I come to Heiser Toyota.
Kevin Cameron
Service Advisor
Aug 15, 2026
It was extremely professional.
It was extremely professional. Kevin was extremely personable and left us with an extremely positive experience
Aug 14, 2026
Very communicative and transparent, overall very helpful
Very communicative and transparent, overall very helpful and kind. The video of my car in the service bay was also very cool
Aug 14, 2026
Leased many cars, serviced all of them at Heiser.
Leased many cars, serviced all of them at Heiser. Excellent service. They really care about their customers.
Aug 09, 2026
Since purchasing our vehicle, we have received good
Since purchasing our vehicle, we have received good service from the dealership. We can't say it enough- thank you for everything ??.
Aug 07, 2026
The service team was prompt, polite, and thorough.
The service team was prompt, polite, and thorough. The team was friendly and professional as well.
Lorri Aiono-Dimoff
Sales & Leasing Consultant
Aug 06, 2026
Lorri was beyond exceptional to work with!
Lorri was beyond exceptional to work with! Jorgo was amazing as well! Thank you! I especially enjoyed how easy and effortless Lorri made the process go. She definitely made me feel like a priority which is rare these days. I can't thank her enough for the encouraging words she said one on one to my daughter. (She told me after, thank you for that). You not only sold me my dream truck but as we drove away in it my daughter also seemed to have a stronger, wiser, more grown, independent look to her! Wow! What a day! Thanks again Lorri, you touched our 💕
Jul 29, 2026
Very good experience in reaching an agreeable sale price.
Very good experience in reaching an agreeable sale price. Errors in recording the transaction correctly were frustrating, but we worked through it. I was not happy thg that on the day I picked up the vehicle I was told it was a different price. Poor communivation between sales and the front office. Also NO communication on when the vehicle arrived. I had to keep calling for info instead of the salesperson calling me.
Jul 17, 2026
Very friendly Well welcomed and personal Great experience
Very friendly Well welcomed and personal Great experience all around I'd go higher then excellent
Jul 12, 2026
I went in to look for a Toyota Rav 4 Hybrid.
I went in to look for a Toyota Rav 4 Hybrid. I found exactly what I was looking for. The sale person was great. I would recommend the dealership to anybody who asked.
Jul 08, 2026
Overall we had a good experience but some room for
Overall we had a good experience but some room for improvement. The staff were very friendly and shared our excitement with the car. They buffed out a couple minor scratches in the new car. However we came there with the expectation that it would have all weather mats but they ended up not having the right ones in stock so we got it new without any mats. They installed the wrong ones and we had to point that out. A week later we still dont have mats. Also the dealer forgot to get our check for down payment and I had to spend an extra $20 to wire them the money and didnt even acknowledge my email back asking for some sort of compensation i offered and sending a check in the mail wasn't good enough. The initial person we engaged with earlier in the day ghosted us, didn't hand off to the sales person properly.
Lori Gong
Service Advisor
Dec 12, 2025
Great service.
Great service. Amazing people. Great work. I will continue to use Heiser Toyota foe my automotive needs.
Oct 09, 2025
Very good attention and efficient service They took
Very good attention and efficient service They took less than the estimated time and I liked that
Jul 31, 2025
This toyota dealer gets things done at a timely manner
This toyota dealer gets things done at a timely manner and has good customer care.
Jul 28, 2025
Everyone was nice and polite that I dealt with from the
Everyone was nice and polite that I dealt with from the person that scheduled my appointment and even text me a coupon code to the guy that took payment.
Jun 30, 2025
Clean Fair personable helpful.
Clean Fair personable helpful. Coffee needs improving. Sincere. Cooperative. Strong team approach to helping customers.
Nathaniel Jenkins
Service Advisor
Aug 12, 2026
I had a disappointing and frustrating experience during
I had a disappointing and frustrating experience during my recent visit. Starting with scheduling. I schedule and received confirmation at a 8:00am appointment, which was changed without notification to 9:00am. This didn’t impact my day that much, but is frustrating. Next, I had scheduled an early appointment so I can go to work and have my car ready by 4:00pm when I’m out of work and need to pick up my children (8 hours for oil change and tire rotation). I did not get a call from the dealership on the status, and I had to call 3 times, starting at 2:00pm to get some sort of answer on my car. Eventually I got a call back at 3:57pm saying it’s ready, and that Toyota scheduled an uber for me back to the dealership (1.5 miles away from my location). The uber no-showed and I ended up paying for my own ride there.
Aug 07, 2026
Quick and straight forward Nate was great, gave me all
Quick and straight forward Nate was great, gave me all the right information and got me what o needed done.
Aug 05, 2026
They are very good in fixing your car.
They are very good in fixing your car. I would go back to them. Yes Mary Ann has a very good staff.
Aug 03, 2026
Great service, Nathan found a coupon for the extra work
Great service, Nathan found a coupon for the extra work and saved me some money.
Aug 03, 2026
Great service, Nathan found a coupon for the extra work
Great service, Nathan found a coupon for the extra work and saved me some money.
Christine Michalowski
Sales & Leasing Consultant
Jul 15, 2026
The entire experience was delightful.
The entire experience was delightful. All staff that I came in contact with were very friendly and helpful and answered any questions I had and made sure weeks after had followed up with me to make sure the vehicle I purchased was still loved by its owner and shared contact information in case anything may surface in the future, but overall had a pleasant experience and would recommend to others! Much appreciated and thank you to all the staff at Heiser Toyota and special shout out and thanks to Tony Avello for his recommendation and referral.
Jul 05, 2026
Communicated well.
Communicated well. Helped me purchase the vehicle despite living across the country Christine was very easy to work with
Jun 03, 2026
The staff was very knowledgeable and offered loads of
The staff was very knowledgeable and offered loads of help. I would recommend friends to make a purchase at Heiser.
May 05, 2026
Very much a wonderful experience.
Very much a wonderful experience. Never felt pushed. Time was taken to explain in detail procedures that needed to be addressed. Christine wonderful sales lady same with Jorge explained various items in the paperwork that needed to be understood all in all a good experience. We shocked our children that we bough a car without their input shocking that we could get a beautiful car that they all love including grandchildren. That we were able to get a good price and not be swindled. A lot of appreciation to Christine who explained the financial part so easily to us. We made a good choice a good dealership and good people. Thank you.
Apr 24, 2026
Very good sales force Great customer care ,service
Very good sales force Great customer care ,service department is excellent ,this is my third Sienna.
Michael Van Ackeren
Finance Manager
Jul 15, 2026
The entire experience was delightful.
The entire experience was delightful. All staff that I came in contact with were very friendly and helpful and answered any questions I had and made sure weeks after had followed up with me to make sure the vehicle I purchased was still loved by its owner and shared contact information in case anything may surface in the future, but overall had a pleasant experience and would recommend to others! Much appreciated and thank you to all the staff at Heiser Toyota and special shout out and thanks to Tony Avello for his recommendation and referral.
May 13, 2026
Good as they treated us a customer and not just a number
Good as they treated us a customer and not just a number when purchasing a used car. However, there was some miscommunication, internally, and Financing took a long time and eventually seemed rushed. Prior to leaving, there was little to no explanation of vehicle itself. I wish our overall experience was better as everyone we delt with was very friendly and helpful.
May 09, 2026
James and Michael were awesome!
James and Michael were awesome! Hands down the easiest and most enjoyable experience we have had at a dealership.
May 01, 2026
Process very fast and easy answer our questions and made
Process very fast and easy answer our questions and made sure we were happy with this Vehicle. All persons involved were very easy too work with.
Apr 27, 2026
Great to work with.
Great to work with. Knowledgeable, relateable, courteous and effecient. Will definitely buy from them again.
Manny López
Sales & Leasing Consultant
Jul 11, 2026
Excellent experience with Manny.
Excellent experience with Manny. We bought a Toyota Prius used, and from the start to the end, Manny was friendly, helpful and thorough. Excellent experience. We would use Manny again. Also Isaac Martinez was awesome and got the car checked out, serviced and explained everything really well. He went the extra mile and continues to take care of our car. Great team. Good to have a team I can trust!
Feb 22, 2026
Quick and fast with good people there who know what they
Quick and fast with good people there who know what they are doing to help the customers
Jan 23, 2026
Great service!
Great service!! Very professional from the introduction to when I left, I was treated with honesty and kindness. Worked with me in every aspect to make sure I left with the vehicle I wanted. Thank you Manny!!
Oct 31, 2025
It was very friendly and very fair.
It was very friendly and very fair. Everyone was very nice. The experience was great.
Aug 23, 2025
Manny has been a pleasure to work with.
Manny has been a pleasure to work with. He is friendly, hardworking, and customer oriented. Being a first time car buyer Manny understood all my concerns with the experience and assisted me through this process professionally. Manny is great at his job. His knowledge and expertise with Toyotas and his dedication to make customer feel heard really made everything a lot easier.
Javonte LeFlore
Sales & Leasing Consultant
Aug 12, 2026
Almost purchased a car from Javonte Last year but was
Almost purchased a car from Javonte Last year but was unable due to personal reasons! I came back mid march this year and he remembered me, Name and all! I was very impressed but that! Javonte Has always been very kind, and helpful, he listened and always puts my worries in to consideration! I did purchased my car from him that day! I just came back for my 1st tire rotation and thought I would look around for my son as he needed a car! And we both ended up leaving in our own cars! I told Javonte I would not be able to come back for my next oil change in fear of buying a 3rd car! 🤣 Javonte Is the guy if you are looking for a new vehicle, used or new! He will take the time you need to look and decide, even if you don’t buy, he is the guy!
Jul 03, 2026
Javonte, Jakub, and Shahat, were so helpful and friendly.
Javonte, Jakub, and Shahat, were so helpful and friendly. They were patient and responsive to all our questions and followed up incredibly quickly!
Jun 17, 2026
The vehicles we were interested in were ready and waiting
The vehicles we were interested in were ready and waiting for our review and test drive. Javante went thru the differences. He was willing to work with us through a couple of our issues. Once purchased went thru several features in depth on the vehicle so we could drive it home safely to Rockford. Overall we were pleased and have passed on both his and the dealership information to a friend in the Milwaukee area.
Jun 02, 2026
Deal was good, car was not clean.
Deal was good, car was not clean. Seemed like a long wait to pay without financing.
May 30, 2026
My experience initially was great.
My experience initially was great. Things were going smooth. Only small complaint early on was I felt like I had to prompt them to get back with me about certain things. After the purchase was made we hit a few snags. I live in Michigan the dealer in Wisconsin we were coming into some logistical issues picking up the car. We had some miscommunications about me wanting to get it delivered. But they offered to meet me half way. Which was nice. But then finding me an additional driver posed to b challenging. After some back and fourth we were able to line up a day. And here’s where things really fell apart. We had 4 business days to get this lined up. Somewhat complicated task with time zone and schedule constraints. I was the only one working on this. I continually asked for driver information thy couldn’t provide. Didn’t know who was gonna do it. But 10 emails back and fourth with Javonte. He told me that they would b able to meet me at 11am central time 12 eastern. Which was my zero time in order to get either myself or my wife back to get our kid from school at 3. All was well. Until the morning of the meet. I was blind driving for an hr. The same time they shoulda been driving with no contact from anyone there. I email Javonte he says ohhh yeah. They left 35 min ago. But he’s on a day off and not in office. So I call. Eventually get with mark. Sales manager who says they will b there at noon. I say who’s noon. Bc noon central doesn’t work for me. And kinda got a lot of attitude from mark insinuating it was my fault that I had to do it today. But what really made me mad and almost call off the deal was. MARK told me they left 20 min ago. Does he need to call them back. And he gives me the drivers number. Finally. But when I call the driver he tells me they just left 2 min ago. So they messed up the time there were gonna leave. They were gonna leave and instead of just owning it they double and tripled down on the lies all the way up the sales dept. Just liars. And it’s never a good feeling buying a used car from a known proven liar. The car seems to b as advertised no complaints. And it was obviously what I deemed to be a good deal bc I bought the car. But after they proved themselves liars I wouldn’t recommend them to anyone else.
John Piquette
Parts Representative
Oct 18, 2025
I requested my car and they found it in 2 weeks.
I requested my car and they found it in 2 weeks. Quick and easy. Couldn't be happier
Jul 04, 2025
A step above the rest.
A step above the rest. Mike kept me up to date during the entire service experience and gave me the comfort that I had my Lexus at the right place for my transmission problem. The technician, Isaac, even chatted with me about what he all did and possible future maintenance needs. Thank you Heiser!!
Apr 13, 2025
Very happy with James and this dealership.
Very happy with James and this dealership. Everything was smooth and all were pleasant to work with.
Mar 13, 2025
Heiser Toyota is wonderful and does a great job.
Heiser Toyota is wonderful and does a great job. I will never go anywhere else even though I travel from Oconomowoc. It is worth the trip
Jan 20, 2025
Absolutely professional as soon as I walked in.
Absolutely professional as soon as I walked in. I was greeted, and the wait was not long. I was offered condiments. And the waiting area was nice and clean. The service that was done to my automobile was done professional.
Gary Jaros
General Manager
Jul 23, 2026
Very friendly and knowledgeable.
Very friendly and knowledgeable. Excellent service. I would reccomend anyone to purchase a vehicle at Heiser.
May 13, 2026
Good as they treated us a customer and not just a number
Good as they treated us a customer and not just a number when purchasing a used car. However, there was some miscommunication, internally, and Financing took a long time and eventually seemed rushed. Prior to leaving, there was little to no explanation of vehicle itself. I wish our overall experience was better as everyone we delt with was very friendly and helpful.
Apr 17, 2026
Everything went smoothly and easy They help us out and
Everything went smoothly and easy They help us out and was willing to give us all the answer we need on all the car that we was interested in it and also my sale guy did a very good job at handling everything
Apr 10, 2026
Jason did an outstanding job and everyone else were very
Jason did an outstanding job and everyone else were very knowledgeable and extend excellent customer relations.
Apr 01, 2026
Very helpful Alex did everything he could to find me a
Very helpful Alex did everything he could to find me a car and a deal that I was looking for
Steve Nowak
Parts Manager
Jun 27, 2025
Absolutely Amazing experience!
Absolutely Amazing experience! I highly recommend their service department! 😎😎 I will be back for service!
Nov 01, 2024
A wonderful group of dedicated employees who provide
A wonderful group of dedicated employees who provide honest estimates on work needed and treat the customer with dignity and respect.. I trust them completely and they have never failed to meet their promise to provide the very best service.
Oct 27, 2024
On time,nice communication between everyone, nice
On time,nice communication between everyone, nice atmosphere for waiting guess, free snacks for. Guess , free coffees for guests…
Oct 16, 2024
Great service .
Great service . All went above and beyond to make sure I was satisfied . Thanks all
Sep 20, 2024
They were quick to get me in and on time with estimate
They were quick to get me in and on time with estimate how long the job would take.
Brian Crandall
Sales Director
Apr 10, 2025
Peter and his group has been really nice to take care of
Peter and his group has been really nice to take care of any of my car’s need. I would highly recommend this place.
Nov 19, 2024
Best service experience and friendliest staff around.
Best service experience and friendliest staff around. Tommy Toyota takes care of all of my Toyotas at Heiser Toyota!
Sep 28, 2024
All you need to know is they fixed the car right the
All you need to know is they fixed the car right the first time. Professional and courteous.
Feb 09, 2024
We are 10 year very satisfied repeat customers and always
We are 10 year very satisfied repeat customers and always request to work with Roger Doukas!
Jan 06, 2024
I am providing an updated review in response to my
I am providing an updated review in response to my review on 09/28/23. Upon purchasing my vehicle from Heiser Toyota, I left the dealership with my expectations not met and highly dissatisfied. After lengthy conversations with the Director, Brian Crandall, he assured me that Heiser would make things right. Brian was able to coordinate various services needed for my vehicle, have the representative for Auto Amour, Tom Ripple, personally reapply the protectant to my vehicle, and ensure that when I left, my vehicle met my expectations. The service gentleman, Tom Lowther, was personable and wonderful throughout the duration of my service, providing frequent updates. In addition, the Auto Amour representative, Tom Ripple, exceeded all of my expectations. Tom was personable and carefully listened, validated, and effectively communicated all the steps he was going to take to address the concerns I had brought to the Director's attention. Tom also provided frequent updates regarding the process of my vehicle and personally completed a final walk-through. Tom Ripple made sure I left Heiser Toyota fully satisfied and more. The dissatisfaction that I had after purchasing my vehicle has all been corrected, as the director, Brian Crandall, ensured. Additionally, not only have my expectations been met, but Brian Crandall and Tom Ripple continued to go above and beyond. Both individuals took the time from their vacation and day to provide a check-in regarding the service I had received, ensuring it met my expectations. With this said Brian and Tom were able to address all of my concerns, demonstrate effective communication, and exceed all my expectations!
Terrence Stamm
Lube Technician
Aug 05, 2026
They are very good in fixing your car.
They are very good in fixing your car. I would go back to them. Yes Mary Ann has a very good staff.
