Staff
Al Hussain
Sales & Leasing Consultant
Shahat Mohamed
Sales Manager
Jakub Kania
Finance Manager
Vincent Lor
Dispatcher
Joe Kuckuk
Service Manager
Roger Droukas
Sales & Leasing Consultant
Tom Lowther
Service Advisor
Jorgo Ndina
Finance Manager
James Hicks III
Sales & Leasing Consultant
Darrin Henry
Sales & Leasing Consultant
Chad Covert
Sales Manager
Pat Pomeranz
Inventory Manager
Jessica Phillips
Director of Finance & New Vehicle Sales
Jason Larner
Sales and Leasing Consultant
Alex Hall
Sales and Leasing Consultant
Jordan Christian
Sales & Leasing Consultant
Michael Wemmer
Service Advisor
Kevin Cameron
Service Advisor
Lorri Aiono-Dimoff
Sales & Leasing Consultant
Nathaniel Jenkins
Service Advisor
Lori Gong
Service Advisor
Christine Michalowski
Sales & Leasing Consultant
Manny López
Sales & Leasing Consultant
Javonte LeFlore
Sales & Leasing Consultant
John Piquette
Parts Representative
Gary Jaros
General Manager
Steve Nowak
Parts Manager
Brian Crandall
Sales Director
Terrence Stamm
Lube Technician
Gavin Rehberg
Marketing
Al Hussain
Sales & Leasing Consultant
Sep 22, 2026
I have been leasing cars from Heiser and Al has been my
I have been leasing cars from Heiser and Al has been my rep all of that time. He makes the leasing process easy.
Sep 22, 2026
One of the most pleasant experiences I've had at a
One of the most pleasant experiences I've had at a dealer. Used car buying process was quick and painless. Everyone was helpful, but Al in particular was great.
Sep 21, 2026
Just got a 2018 Camry and I wanna thank Heiser Toyota and
Just got a 2018 Camry and I wanna thank Heiser Toyota and Al Hussain as I fall more in love with car every day. Made it very easy and clear all along the way for getting my car and Al is a great personality in the dealership. If I had to work with another salesman, i would definitely want him again.
Sep 13, 2026
Al was a referral by a family member.
Al was a referral by a family member. He was great in helping me purchase a car that met my needs.
Sep 03, 2026
Al was great to work with.
Al was great to work with. Got us into the perfect vehicle for a great deal!
Shahat Mohamed
Sales Manager
Sep 20, 2026
Very nice Manny was very professional he did a great job
Very nice Manny was very professional he did a great job of setting up things for us
Sep 07, 2026
Good job and great customer service the advisor knows
Good job and great customer service the advisor knows what he doing and manager Matt was great
Aug 30, 2026
Shahat went the extra mile to make sure I was taken care
Shahat went the extra mile to make sure I was taken care of. I truly appreciate how helpful and accommodating he was, and I couldn’t be happier with my experience!
Aug 27, 2026
I’ve been coming here for 9 years, and Al is truly the
I’ve been coming here for 9 years, and Al is truly the reason why I keep coming back! He went above and beyond to make sure I got an awesome deal and made the entire process so easy and stress-free. He genuinely listened to what I wanted, was patient with me, and worked hard to make sure I was happy with the deal. The Sales Manager, Shahat, was also amazing and worked with Al to make the numbers work for me. I truly appreciate how much they both did to make this happen. After 9 years, it’s experiences like this that remind me why I continue to come back. I absolutely love my new vehicle and couldn’t be happier with the experience. If you’re looking for someone who will go the extra mile for you, I highly recommend Al!!
Jul 22, 2026
Great It's was helpful and great and good and I'm happy
Great It's was helpful and great and good and I'm happy with my purchase And useful
Jakub Kania
Finance Manager
Sep 22, 2026
One of the most pleasant experiences I've had at a
One of the most pleasant experiences I've had at a dealer. Used car buying process was quick and painless. Everyone was helpful, but Al in particular was great.
Sep 03, 2026
Al was great to work with.
Al was great to work with. Got us into the perfect vehicle for a great deal!
Aug 12, 2026
Almost purchased a car from Javonte Last year but was
Almost purchased a car from Javonte Last year but was unable due to personal reasons! I came back mid march this year and he remembered me, Name and all! I was very impressed but that! Javonte Has always been very kind, and helpful, he listened and always puts my worries in to consideration! I did purchased my car from him that day! I just came back for my 1st tire rotation and thought I would look around for my son as he needed a car! And we both ended up leaving in our own cars! I told Javonte I would not be able to come back for my next oil change in fear of buying a 3rd car! 🤣 Javonte Is the guy if you are looking for a new vehicle, used or new! He will take the time you need to look and decide, even if you don’t buy, he is the guy!
Jul 30, 2026
Fantastic customer support without the high pressure
Fantastic customer support without the high pressure sales tactics found at other dealerships. Well trained staff and long term employees.
Jul 23, 2026
Very friendly and knowledgeable.
Very friendly and knowledgeable. Excellent service. I would reccomend anyone to purchase a vehicle at Heiser.
Vincent Lor
Dispatcher
Sep 23, 2026
I like the people who check my car.
I like the people who check my car. Been to this place since i bought my car. Good service.
Sep 07, 2026
Good job and great customer service the advisor knows
Good job and great customer service the advisor knows what he doing and manager Matt was great
Aug 20, 2026
Salesman 5 very friendly, And helpful.
Salesman 5 very friendly, And helpful. Truck prep 1, once leaving and driving at highway speeds the front end shook very bad!! After coming back and your techs balanced the tires which helped a lot but the tires still have some shake to them and not because they're snow tires. Hoping it's nothing else causing the shake. The tear in the bed cover should have been disclosed in the pics along with the bed liner being cheap foam! You know there is still some paperwork in the truck from NS.
Apr 27, 2026
They took good care of my car.
They took good care of my car. It had a check engine light on due to some coolant valve issue and I got it fixed with the help from them and also they dropped me and picked me up without any issues.
Dec 12, 2025
Great service.
Great service. Amazing people. Great work. I will continue to use Heiser Toyota foe my automotive needs.
Joe Kuckuk
Service Manager
Jul 19, 2026
I had a wonderful experience with both Drew and Joe.
I had a wonderful experience with both Drew and Joe. I was especially impressed with Drew because he took me back to the service area and showed me the work that was being done on the vehicle, and explained what exactly they were able to fix, and what other options were available. It was the most thorough support I’ve ever received at a car repair shop, and I was very impressed and glad to truly understand what was going on with my vehicle.
Jul 15, 2026
Joe and Kevin were honest about the needed repairs to my
Joe and Kevin were honest about the needed repairs to my vehicle. The repairs were completed quickly and I'm very happy with the service.
Feb 12, 2026
I called the service department twice before my service
I called the service department twice before my service appointment. The first time was to make sure they could service my vehicle and Peter was very helpful and provided all the information I needed. The second time I called to set the appointment. While on the second call, the rep advised I come in two days later to make sure the service department had the parts. I took her advised and set the appointment. Today I went in and Tom said my appointment was not entered correctly, they didn’t have the parts and the price Peter quoted me was incorrect. Tom told me I was quoted aftermarket parts and only half of the parts I needed for the job. Tom said the call center didn’t do store my appointment details correctly and that the parts would need to be ordered and I would need to wait while he figured it out. I thought that was odd since I needed and wanted OEM Toyota parts! Tom called parts and didn’t get the information. Tom called again and didn’t get the information. Tom then ordered his breakfast with the shuttle driver before getting back to me. Tom then walked to parts and still didn’t have an answer for me. At this time I asked for a manager to figure out what the issues was and I was introduced to the manager. The manager and I walked to the parts counter and the entire parts team said not only did they have the parts but they had them pulled and ready to go! They said they had no idea what Tom was doing. At this time I requested a new advisor and I was transferred to Kevin. Kevin took care of me and even found me a coupon to apply to my bill so thank you Kevin. This is the second time I’ve been to this dealership and have received questionable service. The last time I came into the dealership, my wife and I wanted to buy out our lease. This time we we came in and asked to speak with the finance team. We were told it would take 5min. We waited for over 30 min and during this time Jorgo walked by several times to see if we needed help. Each time we told him no and that we were waiting and had been helped. When we finally got up and asked the receptionist what was the hold up, she said she had notified the finance mgr and that the person who has been walking around, Jorgo, was the finance mgr. She then called Jorgo and he came over to introduce himself and said no one had previously called him for us. Now while in his office Jorgo asked for our information on our vehicle, asked us id we bought our Toyota from them and what we wanted to do. We said no we didn’t but this dealership was closest to our home and we wanted to buy out our lease. Jorgo asked us if we had called our selling dealership for this transaction and we said no but we had called this dealership earlier in the week, left a message and no o e called us back. Jorgo quickly said he didn’t get any voicemails! He then told us they do not do lease buy outs on Saturday! Now it is -15 this day and there’s no one in the dealership buying cars and Jorgo had been walking around the showroom for 30min without anything to do. So I asked him should we go to a different dealership since he didn’t seem to want to help us and suggested we go to where we purchased the vehicle? He quickly said no and changed the subject. We told him we needed to get this done today because our lease was up and we were going out of town that coming Monday. Jorgo gave us the numbers to buy the vehicle and said he would call us next week. We left feeling like he didn’t want to help us, even though he was not busy and we really wanted to purchase our vehicle. He never suggested we work with a salesmen to possibly buy a newer vehicle since he knew our situation. We left, went to a different Toyota dealership and the finance mgr not only helped us right away but also told us about loyalty credits and new lease specials that would help us get a new vehicle for less than we were currently paying!! We were shocked Jorge didn’t help us the same way. HEISER, do better!!
Feb 05, 2026
Nate was friendly and courteous and helpful.
Nate was friendly and courteous and helpful. He was very knowledgeable and seemed to have a good relationship with the team
Dec 08, 2025
BEWARE of the employees at this dealership, they are very
BEWARE of the employees at this dealership, they are very dishonest and deceitful. Make sure to ask a lot of questions about your service who is working on it, where the work is being done, be very thorough. The service department is great to work with when there isn't an issue but as soon as they know you are not happy it is impossible to get ahold of anyone, especially the service manager Joe. My truck was in for a little damage on the cap caused by them in the time they had it, whoever had it put almost 100 miles on my vehicle. I asked Joe where it had to be taken his answer was "I dont know I will have to look into it". they gave my truck to a subcontractor to do body work, that contractor who the sales manager doesn't know where their shop is, used my truck to run errands all over who knows where and all I got is I don't know. I emailed my situation to who I thought was the manger but was told they no longer hold that position and would talk to the new manager about it. They must have decided that my horrible experience with Heiser's service department didn't warrant any more of their time due to this being about four weeks ago and not hearing anything back.
Roger Droukas
Sales & Leasing Consultant
Sep 18, 2026
Staff is knowledgeable, friendly, and their efficient
Staff is knowledgeable, friendly, and their efficient about doing their business It was an enjoyable shopping experience
Jul 17, 2026
Helpful.
Helpful. Gave options. Knew costs upfront Wish there was better financing. It was too high for me
May 09, 2026
This place always been good for me and my family, we
This place always been good for me and my family, we leased many cars from here , everyone is professional and helpful. My last experience was excellent Kevin is a great person . Overall im pretty happy.
May 05, 2026
I was treated well, service complete ,attendees, very
I was treated well, service complete ,attendees, very curtious.maybe next time they could check ,windshield wipers and fluids. Otherwise quite satisfied, thanks!
May 03, 2026
Everyone is efficient and easy to work with.
Everyone is efficient and easy to work with. I’ll continue to rely on Heiser for all my driving needs.
Tom Lowther
Service Advisor
Sep 22, 2026
Michael and the rest of the team were absolutely
Michael and the rest of the team were absolutely wonderful- accommodating, timely and successful. Job well done!
Sep 22, 2026
Very pleased with the service very reasonable price.
Very pleased with the service very reasonable price. Would recommend the car wash is a plus after your service
Sep 07, 2026
Good job and great customer service the advisor knows
Good job and great customer service the advisor knows what he doing and manager Matt was great
Sep 07, 2026
Everyone was extremely helpful and courteous.
Everyone was extremely helpful and courteous. It truly felt so welcoming and was a delightful experience!
Aug 18, 2026
I love Heiser Toyota.
I love Heiser Toyota. Have since 2007. Friendly, professional, and great service. If I ever need another car, they'll be my only stop.
Jorgo Ndina
Finance Manager
Sep 21, 2026
Just got a 2018 Camry and I wanna thank Heiser Toyota and
Just got a 2018 Camry and I wanna thank Heiser Toyota and Al Hussain as I fall more in love with car every day. Made it very easy and clear all along the way for getting my car and Al is a great personality in the dealership. If I had to work with another salesman, i would definitely want him again.
Sep 13, 2026
Al was a referral by a family member.
Al was a referral by a family member. He was great in helping me purchase a car that met my needs.
Sep 03, 2026
I had a great experience purchasing my car at Heiser
I had a great experience purchasing my car at Heiser Toyota, and I especially want to thank Mr. Darrin Henry (Mr. D!) for making the process straightforward and stress-free. Unlike some other dealerships I visited, there were no deceptive sales tactics, unnecessary pressure, or surprises when it came to pricing. Darrin was upfront and transparent about the cost of the vehicle, additional fees, and what I should expect throughout the purchasing process. I really appreciated his honesty, professionalism, and willingness to answer my questions without trying to push me into a decision. He also took the time to thoroughly walk me through my 2026 Toyota Camry before I left the dealership. He explained the controls and features clearly, made sure I understood the functions that were most important to me, and gave me plenty of time to ask questions. I never felt rushed during the delivery process, and I did not feel that anything important was left out. He also introduced me to the service team and explained what I could expect from them for future maintenance and service needs. Buying a car can sometimes be a frustrating experience, but Darrin made the entire process much easier. I would definitely recommend future buyers to work with him if they are looking for someone who is professional, transparent, and respectful of the customer.
Aug 27, 2026
I’ve been coming here for 9 years, and Al is truly the
I’ve been coming here for 9 years, and Al is truly the reason why I keep coming back! He went above and beyond to make sure I got an awesome deal and made the entire process so easy and stress-free. He genuinely listened to what I wanted, was patient with me, and worked hard to make sure I was happy with the deal. The Sales Manager, Shahat, was also amazing and worked with Al to make the numbers work for me. I truly appreciate how much they both did to make this happen. After 9 years, it’s experiences like this that remind me why I continue to come back. I absolutely love my new vehicle and couldn’t be happier with the experience. If you’re looking for someone who will go the extra mile for you, I highly recommend Al!!
Aug 17, 2026
Very nice dealership and very nice staff that was helpful
Very nice dealership and very nice staff that was helpful and answered all of our questions
James Hicks III
Sales & Leasing Consultant
Sep 22, 2026
James is very professional, courteous, and genuinely
James is very professional, courteous, and genuinely helpful. He is a very responsive communicator, and makes sure your questions are answered by following up with prompt and accurate responses.
Aug 24, 2026
It is always a pleasure being served at Heiser Toyota!
It is always a pleasure being served at Heiser Toyota! They have consistently treated me with respect and have always exhibited extreme knowledge and professionalism in their interactions with me. This includes the sales representative, the service provider Kevin, the receptionist/cashier, and the ability to receive a loaner vehicle.Always greeted me with a smile and extreme detail in what was needed from me.
Jul 30, 2026
Fantastic customer support without the high pressure
Fantastic customer support without the high pressure sales tactics found at other dealerships. Well trained staff and long term employees.
May 09, 2026
James and Michael were awesome!
James and Michael were awesome! Hands down the easiest and most enjoyable experience we have had at a dealership.
May 05, 2026
I was treated well, service complete ,attendees, very
I was treated well, service complete ,attendees, very curtious.maybe next time they could check ,windshield wipers and fluids. Otherwise quite satisfied, thanks!
Darrin Henry
Sales & Leasing Consultant
Sep 03, 2026
I had a great experience purchasing my car at Heiser
I had a great experience purchasing my car at Heiser Toyota, and I especially want to thank Mr. Darrin Henry (Mr. D!) for making the process straightforward and stress-free. Unlike some other dealerships I visited, there were no deceptive sales tactics, unnecessary pressure, or surprises when it came to pricing. Darrin was upfront and transparent about the cost of the vehicle, additional fees, and what I should expect throughout the purchasing process. I really appreciated his honesty, professionalism, and willingness to answer my questions without trying to push me into a decision. He also took the time to thoroughly walk me through my 2026 Toyota Camry before I left the dealership. He explained the controls and features clearly, made sure I understood the functions that were most important to me, and gave me plenty of time to ask questions. I never felt rushed during the delivery process, and I did not feel that anything important was left out. He also introduced me to the service team and explained what I could expect from them for future maintenance and service needs. Buying a car can sometimes be a frustrating experience, but Darrin made the entire process much easier. I would definitely recommend future buyers to work with him if they are looking for someone who is professional, transparent, and respectful of the customer.
Jul 23, 2026
Very friendly and knowledgeable.
Very friendly and knowledgeable. Excellent service. I would reccomend anyone to purchase a vehicle at Heiser.
Jul 18, 2026
Most of our experience was with Darrin.
Most of our experience was with Darrin. Would highly recommend. He was/is not only knowledgeable, listened to our needs, was transparent, went above & beyond to satisfy our requests, very responsive & respectful. Would definitely purchase another vehicle from him again! We found Jorge extremely helpful, kind as well, also went above & beyond to help with our questions & needs.
Jul 06, 2026
Darrin was great and made us feel supported.
Darrin was great and made us feel supported. The wait time was not ideal as it took a lot longer than we anticipated.
Jun 11, 2026
It was really good.
It was really good. Darrin knew all his stuff and was very welcoming and informative! I'll recommend him
Chad Covert
Sales Manager
Sep 19, 2026
Javonte was easy to work with, kept in touch, and had the
Javonte was easy to work with, kept in touch, and had the vehicle ready to go when we got there.
Aug 21, 2026
I am not sure who Chad Covert was but Javonte helped me
I am not sure who Chad Covert was but Javonte helped me out the moment I walked in the door. Got me test driving the car I came to see and closed the deal. I had never driven a car from the showroom before and they were extremely accomodating.
Aug 06, 2026
Lorri was beyond exceptional to work with!
Lorri was beyond exceptional to work with! Jorgo was amazing as well! Thank you! I especially enjoyed how easy and effortless Lorri made the process go. She definitely made me feel like a priority which is rare these days. I can't thank her enough for the encouraging words she said one on one to my daughter. (She told me after, thank you for that). You not only sold me my dream truck but as we drove away in it my daughter also seemed to have a stronger, wiser, more grown, independent look to her! Wow! What a day! Thanks again Lorri, you touched our 💕
Jul 26, 2026
Friendly, informative and not pushy He definitely ensured
Friendly, informative and not pushy He definitely ensured I had what I needed to protect myself financially without trying to sell me things I know I didnt need
Jul 17, 2026
Terrible, the messed around for 7 months to get me a 2nd
Terrible, the messed around for 7 months to get me a 2nd key for my car I purchased back in December
Pat Pomeranz
Inventory Manager
Nov 21, 2025
Jorgo ndina thank you so much for helping us and taking
Jorgo ndina thank you so much for helping us and taking the time to explain everything about our new sienna , big thanks to Alex hall as well for keeping us on the loop while we were waiting on our vehicle, the only thing that I would suggest is better prediction on the waiting time ..
Oct 26, 2025
I had a great experience and would recommend them to
I had a great experience and would recommend them to others. They are a very professional organization.
Oct 18, 2025
I requested my car and they found it in 2 weeks.
I requested my car and they found it in 2 weeks. Quick and easy. Couldn't be happier
Jun 27, 2025
Absolutely Amazing experience!
Absolutely Amazing experience! I highly recommend their service department! 😎😎 I will be back for service!
Apr 18, 2025
I was helped very good and everyone was so professional,
I was helped very good and everyone was so professional, and I want to give a big thank you to Jose or James I think he drove my stick shift card in . And he very nice .
Jessica Phillips
Director of Finance & New Vehicle Sales
Sep 07, 2026
Good job and great customer service the advisor knows
Good job and great customer service the advisor knows what he doing and manager Matt was great
May 03, 2026
I really enjoyed my interaction with Shahat.
I really enjoyed my interaction with Shahat. He was very professional and catered to our needs. The level of service of I had to rate on a scale from 1-10 is 100, truly outstanding employee.i have and will continue to recommend all my friends and family to the Heiser family of car dealerships. Thank you!!
Apr 24, 2026
Very good sales force Great customer care ,service
Very good sales force Great customer care ,service department is excellent ,this is my third Sienna.
Oct 18, 2025
I requested my car and they found it in 2 weeks.
I requested my car and they found it in 2 weeks. Quick and easy. Couldn't be happier
Sep 03, 2025
Alex Hall was great to work with.
Alex Hall was great to work with. I appreciated that Jessica and Alex worked to put together a deal a bit over what I wanted to spend BUT for a new car. And that they didn’t hesitate to give me an out the door price.
Jason Larner
Sales and Leasing Consultant
May 17, 2026
Everyone at Heiser did an exemplary job.
Everyone at Heiser did an exemplary job. They made it an easy and painless experience. Thank you everyone at Heiser for assisting in the purchase of my 2026 C-HR
May 05, 2026
I was treated well, service complete ,attendees, very
I was treated well, service complete ,attendees, very curtious.maybe next time they could check ,windshield wipers and fluids. Otherwise quite satisfied, thanks!
May 01, 2026
Process very fast and easy answer our questions and made
Process very fast and easy answer our questions and made sure we were happy with this Vehicle. All persons involved were very easy too work with.
Apr 10, 2026
Everything was done professionally and in a timely
Everything was done professionally and in a timely manner. No suggestions for improvement. Everyone was excellent.
Apr 10, 2026
Jason did an outstanding job and everyone else were very
Jason did an outstanding job and everyone else were very knowledgeable and extend excellent customer relations.
Alex Hall
Sales and Leasing Consultant
Jul 27, 2026
He was very kind and helpful.
He was very kind and helpful. Explained everything very thoroughly. Stayed in contact with me and return my messages in a timely manner. Highly recommend Alex.
May 05, 2026
I was treated well, service complete ,attendees, very
I was treated well, service complete ,attendees, very curtious.maybe next time they could check ,windshield wipers and fluids. Otherwise quite satisfied, thanks!
Apr 10, 2026
Very helpful in getting me a used car that is an upgrade
Very helpful in getting me a used car that is an upgrade to my previous vehicle.
Feb 28, 2026
Heiser Toyota Milwaukee was recommended to us by a friend
Heiser Toyota Milwaukee was recommended to us by a friend who recently purchased a Toyota Crown. We worked with Alex Hall and highly recommend him. He was friendly, knowledgeable, and professional. Although we did not end up purchasing a vehicle from him, Alex gave us a wonderful customer service experience.
Feb 26, 2026
They were patient with me, understand and work with me
They were patient with me, understand and work with me with all my demands that I wanted in purchase.
Jordan Christian
Sales & Leasing Consultant
Sep 21, 2026
Just got a 2018 Camry and I wanna thank Heiser Toyota and
Just got a 2018 Camry and I wanna thank Heiser Toyota and Al Hussain as I fall more in love with car every day. Made it very easy and clear all along the way for getting my car and Al is a great personality in the dealership. If I had to work with another salesman, i would definitely want him again.
Sep 18, 2026
The first financial guy wasn't professional because he
The first financial guy wasn't professional because he never called me to confirm or cancel our scheduled meeting at 6 on September 11th after our meeting on September 10 we couldn't finish up because my credit union closed at 7 and he needed to talk and get some Information from my credit union. I came to the store to purchase a car after we couldn't finish up in September 10th but found out the first financial guy wasn't at the store so we had to wait on another financial guy Jorgo Nidina who was with a customer so we had to wait until around 7:30 he was very professional unlike the first guy and I bought the car and took It home and was totally happy after Jorgo did damage control from the first guy. I forgot the first financial guy's name but I won't forget his bad service for not calling to confirm or cancel our meeting and he never filled Jorgo In on what we talked about the night before. I already had my credit union pre approval for a car so It should have been a smooth transaction. The other guy I give him a zero but Jorgo a 5 star rating.
Sep 05, 2026
Very detailed, polite and clear to ones understanding.
Very detailed, polite and clear to ones understanding. I enjoyed his patience to all my questions.
Aug 22, 2026
Great people to work with.
Great people to work with. Listened to me. Met our timeline. Jordan was great to work with.
Aug 09, 2026
Very good and thorough Everything was explained in great
Very good and thorough Everything was explained in great detail and the experience was painless
Michael Wemmer
Service Advisor
Sep 29, 2026
Helpful and friendly Helpful and friendly, addressed my
Helpful and friendly Helpful and friendly, addressed my concerns, gave advice on when I should next service, gave free car wash
Sep 28, 2026
Top notch customer service and professionalism him and
Top notch customer service and professionalism him and his co-workers at the Service Desk. VERY impressed.
Sep 23, 2026
Great!
Great! Michael Wemmer was the best service advisor I've had in over 50 years in the automotive industry!
Sep 22, 2026
Michael and the rest of the team were absolutely
Michael and the rest of the team were absolutely wonderful- accommodating, timely and successful. Job well done!
Sep 18, 2026
Something was messed up with my appointment and Michael
Something was messed up with my appointment and Michael provided excellent customer service and still got my car in even though my appointment wasn't officially in the books. It was quick and efficient and they did a great job with my car. Thanks!
Kevin Cameron
Service Advisor
Sep 29, 2026
Great service from Kevin My car was done in record time
Great service from Kevin My car was done in record time Thank you for the coupon Your whole facility is neat and clean- the service desk, wait area, inside show room . I've never seen anything like it. You should have a commercial stating that 'I've never seen anything like this ' And have someone in the commercial say 'This is how it should be &at Heiser it is.
Sep 27, 2026
Great experience!
Great experience! Kevin was kind, professional and kept me updated along the way. It took about an hour which is exactly what Kevin told me.
Sep 25, 2026
Very personable and friendly!
Very personable and friendly! He told me everything in detail step by step step through visit, and also gave me a free car wash!
Sep 23, 2026
I like the people who check my car.
I like the people who check my car. Been to this place since i bought my car. Good service.
Sep 22, 2026
Even though the care of the car was good, the video was
Even though the care of the car was good, the video was sent to me at home, not to my husband who was waiting. The tech never asked if we wanted a battery and didn't ask my husband or the salesman. I sent the video to my husband. So my husband had to ask the salesman and then find the technician to say yes to put a battery in and it took another 45 minutes.
Lorri Aiono-Dimoff
Sales & Leasing Consultant
Sep 25, 2026
Was easy to work with.
Was easy to work with. Took a while to get the vehicle after ordering but worked with us when the vehicle arrived with a different color interior.
Sep 19, 2026
Fast pace, excellent performance, and great attitudes
Fast pace, excellent performance, and great attitudes Awesome, amazing, and very sweet Best dealership ever
Aug 06, 2026
Lorri was beyond exceptional to work with!
Lorri was beyond exceptional to work with! Jorgo was amazing as well! Thank you! I especially enjoyed how easy and effortless Lorri made the process go. She definitely made me feel like a priority which is rare these days. I can't thank her enough for the encouraging words she said one on one to my daughter. (She told me after, thank you for that). You not only sold me my dream truck but as we drove away in it my daughter also seemed to have a stronger, wiser, more grown, independent look to her! Wow! What a day! Thanks again Lorri, you touched our 💕
Jul 29, 2026
Very good experience in reaching an agreeable sale price.
Very good experience in reaching an agreeable sale price. Errors in recording the transaction correctly were frustrating, but we worked through it. I was not happy thg that on the day I picked up the vehicle I was told it was a different price. Poor communivation between sales and the front office. Also NO communication on when the vehicle arrived. I had to keep calling for info instead of the salesperson calling me.
Jul 17, 2026
Very friendly Well welcomed and personal Great experience
Very friendly Well welcomed and personal Great experience all around I'd go higher then excellent
Nathaniel Jenkins
Service Advisor
Sep 29, 2026
I feel that almost 4 hours for an oil change, tire
I feel that almost 4 hours for an oil change, tire rotation, inspection, and repairing a windshield washer hose is way too long when I had an 8:00 appointment. I will be trying a different dealer for my next ToyotaCare service. In addition, when I picked up the new SUV in January, the passenger-side tires were inflated to 36 PSI, but the driver's-side tires were at 19PSI. I was not familiar withthe warning consol so drove o the low tires for about 300 miles. Not very happy with attention to detail and efficiency.
Sep 27, 2026
I appreciate the video that was sent with the detailed
I appreciate the video that was sent with the detailed explanation of what I was seeing in the video. I was surprised to find out that the cost of the oil change was as high as it was.
Sep 24, 2026
I was there for more than an hour and a half for an oil
I was there for more than an hour and a half for an oil change and tire rotation and my tire pressure was low. It would've been nice for them to fill my tire up.
Sep 19, 2026
I have been at this dealership for at least 15 years.
I have been at this dealership for at least 15 years. I trust them and have always been treated kindly.
Sep 19, 2026
Nathaniel was nice and friendly, everything was easy to
Nathaniel was nice and friendly, everything was easy to handle. After my service, he told me more about purchasing a tire as I mention before I wanted more. He told me about a deal that was coming soon. To add on he also helped me through the free car wash deal.
Lori Gong
Service Advisor
Sep 07, 2026
Good job and great customer service the advisor knows
Good job and great customer service the advisor knows what he doing and manager Matt was great
Aug 17, 2026
Very nice dealership and very nice staff that was helpful
Very nice dealership and very nice staff that was helpful and answered all of our questions
Dec 12, 2025
Great service.
Great service. Amazing people. Great work. I will continue to use Heiser Toyota foe my automotive needs.
Oct 09, 2025
Very good attention and efficient service They took
Very good attention and efficient service They took less than the estimated time and I liked that
Jul 31, 2025
This toyota dealer gets things done at a timely manner
This toyota dealer gets things done at a timely manner and has good customer care.
Christine Michalowski
Sales & Leasing Consultant
Jul 15, 2026
The entire experience was delightful.
The entire experience was delightful. All staff that I came in contact with were very friendly and helpful and answered any questions I had and made sure weeks after had followed up with me to make sure the vehicle I purchased was still loved by its owner and shared contact information in case anything may surface in the future, but overall had a pleasant experience and would recommend to others! Much appreciated and thank you to all the staff at Heiser Toyota and special shout out and thanks to Tony Avello for his recommendation and referral.
Jul 05, 2026
Communicated well.
Communicated well. Helped me purchase the vehicle despite living across the country Christine was very easy to work with
Jun 03, 2026
The staff was very knowledgeable and offered loads of
The staff was very knowledgeable and offered loads of help. I would recommend friends to make a purchase at Heiser.
May 05, 2026
Very much a wonderful experience.
Very much a wonderful experience. Never felt pushed. Time was taken to explain in detail procedures that needed to be addressed. Christine wonderful sales lady same with Jorge explained various items in the paperwork that needed to be understood all in all a good experience. We shocked our children that we bough a car without their input shocking that we could get a beautiful car that they all love including grandchildren. That we were able to get a good price and not be swindled. A lot of appreciation to Christine who explained the financial part so easily to us. We made a good choice a good dealership and good people. Thank you.
Apr 24, 2026
Very good sales force Great customer care ,service
Very good sales force Great customer care ,service department is excellent ,this is my third Sienna.
Manny López
Sales & Leasing Consultant
Jul 11, 2026
Excellent experience with Manny.
Excellent experience with Manny. We bought a Toyota Prius used, and from the start to the end, Manny was friendly, helpful and thorough. Excellent experience. We would use Manny again. Also Isaac Martinez was awesome and got the car checked out, serviced and explained everything really well. He went the extra mile and continues to take care of our car. Great team. Good to have a team I can trust!
Feb 22, 2026
Quick and fast with good people there who know what they
Quick and fast with good people there who know what they are doing to help the customers
Jan 23, 2026
Great service!
Great service!! Very professional from the introduction to when I left, I was treated with honesty and kindness. Worked with me in every aspect to make sure I left with the vehicle I wanted. Thank you Manny!!
Oct 31, 2025
It was very friendly and very fair.
It was very friendly and very fair. Everyone was very nice. The experience was great.
Aug 23, 2025
Manny has been a pleasure to work with.
Manny has been a pleasure to work with. He is friendly, hardworking, and customer oriented. Being a first time car buyer Manny understood all my concerns with the experience and assisted me through this process professionally. Manny is great at his job. His knowledge and expertise with Toyotas and his dedication to make customer feel heard really made everything a lot easier.
Javonte LeFlore
Sales & Leasing Consultant
Aug 12, 2026
Almost purchased a car from Javonte Last year but was
Almost purchased a car from Javonte Last year but was unable due to personal reasons! I came back mid march this year and he remembered me, Name and all! I was very impressed but that! Javonte Has always been very kind, and helpful, he listened and always puts my worries in to consideration! I did purchased my car from him that day! I just came back for my 1st tire rotation and thought I would look around for my son as he needed a car! And we both ended up leaving in our own cars! I told Javonte I would not be able to come back for my next oil change in fear of buying a 3rd car! 🤣 Javonte Is the guy if you are looking for a new vehicle, used or new! He will take the time you need to look and decide, even if you don’t buy, he is the guy!
Jul 03, 2026
Javonte, Jakub, and Shahat, were so helpful and friendly.
Javonte, Jakub, and Shahat, were so helpful and friendly. They were patient and responsive to all our questions and followed up incredibly quickly!
Jun 17, 2026
The vehicles we were interested in were ready and waiting
The vehicles we were interested in were ready and waiting for our review and test drive. Javante went thru the differences. He was willing to work with us through a couple of our issues. Once purchased went thru several features in depth on the vehicle so we could drive it home safely to Rockford. Overall we were pleased and have passed on both his and the dealership information to a friend in the Milwaukee area.
Jun 02, 2026
Deal was good, car was not clean.
Deal was good, car was not clean. Seemed like a long wait to pay without financing.
May 30, 2026
My experience initially was great.
My experience initially was great. Things were going smooth. Only small complaint early on was I felt like I had to prompt them to get back with me about certain things. After the purchase was made we hit a few snags. I live in Michigan the dealer in Wisconsin we were coming into some logistical issues picking up the car. We had some miscommunications about me wanting to get it delivered. But they offered to meet me half way. Which was nice. But then finding me an additional driver posed to b challenging. After some back and fourth we were able to line up a day. And here’s where things really fell apart. We had 4 business days to get this lined up. Somewhat complicated task with time zone and schedule constraints. I was the only one working on this. I continually asked for driver information thy couldn’t provide. Didn’t know who was gonna do it. But 10 emails back and fourth with Javonte. He told me that they would b able to meet me at 11am central time 12 eastern. Which was my zero time in order to get either myself or my wife back to get our kid from school at 3. All was well. Until the morning of the meet. I was blind driving for an hr. The same time they shoulda been driving with no contact from anyone there. I email Javonte he says ohhh yeah. They left 35 min ago. But he’s on a day off and not in office. So I call. Eventually get with mark. Sales manager who says they will b there at noon. I say who’s noon. Bc noon central doesn’t work for me. And kinda got a lot of attitude from mark insinuating it was my fault that I had to do it today. But what really made me mad and almost call off the deal was. MARK told me they left 20 min ago. Does he need to call them back. And he gives me the drivers number. Finally. But when I call the driver he tells me they just left 2 min ago. So they messed up the time there were gonna leave. They were gonna leave and instead of just owning it they double and tripled down on the lies all the way up the sales dept. Just liars. And it’s never a good feeling buying a used car from a known proven liar. The car seems to b as advertised no complaints. And it was obviously what I deemed to be a good deal bc I bought the car. But after they proved themselves liars I wouldn’t recommend them to anyone else.
John Piquette
Parts Representative
Oct 18, 2025
I requested my car and they found it in 2 weeks.
I requested my car and they found it in 2 weeks. Quick and easy. Couldn't be happier
Jul 04, 2025
A step above the rest.
A step above the rest. Mike kept me up to date during the entire service experience and gave me the comfort that I had my Lexus at the right place for my transmission problem. The technician, Isaac, even chatted with me about what he all did and possible future maintenance needs. Thank you Heiser!!
Apr 13, 2025
Very happy with James and this dealership.
Very happy with James and this dealership. Everything was smooth and all were pleasant to work with.
Mar 13, 2025
Heiser Toyota is wonderful and does a great job.
Heiser Toyota is wonderful and does a great job. I will never go anywhere else even though I travel from Oconomowoc. It is worth the trip
Jan 20, 2025
Absolutely professional as soon as I walked in.
Absolutely professional as soon as I walked in. I was greeted, and the wait was not long. I was offered condiments. And the waiting area was nice and clean. The service that was done to my automobile was done professional.
Gary Jaros
General Manager
Sep 03, 2026
I had a great experience purchasing my car at Heiser
I had a great experience purchasing my car at Heiser Toyota, and I especially want to thank Mr. Darrin Henry (Mr. D!) for making the process straightforward and stress-free. Unlike some other dealerships I visited, there were no deceptive sales tactics, unnecessary pressure, or surprises when it came to pricing. Darrin was upfront and transparent about the cost of the vehicle, additional fees, and what I should expect throughout the purchasing process. I really appreciated his honesty, professionalism, and willingness to answer my questions without trying to push me into a decision. He also took the time to thoroughly walk me through my 2026 Toyota Camry before I left the dealership. He explained the controls and features clearly, made sure I understood the functions that were most important to me, and gave me plenty of time to ask questions. I never felt rushed during the delivery process, and I did not feel that anything important was left out. He also introduced me to the service team and explained what I could expect from them for future maintenance and service needs. Buying a car can sometimes be a frustrating experience, but Darrin made the entire process much easier. I would definitely recommend future buyers to work with him if they are looking for someone who is professional, transparent, and respectful of the customer.
Jul 23, 2026
Very friendly and knowledgeable.
Very friendly and knowledgeable. Excellent service. I would reccomend anyone to purchase a vehicle at Heiser.
May 13, 2026
Good as they treated us a customer and not just a number
Good as they treated us a customer and not just a number when purchasing a used car. However, there was some miscommunication, internally, and Financing took a long time and eventually seemed rushed. Prior to leaving, there was little to no explanation of vehicle itself. I wish our overall experience was better as everyone we delt with was very friendly and helpful.
Apr 17, 2026
Everything went smoothly and easy They help us out and
Everything went smoothly and easy They help us out and was willing to give us all the answer we need on all the car that we was interested in it and also my sale guy did a very good job at handling everything
Apr 10, 2026
Jason did an outstanding job and everyone else were very
Jason did an outstanding job and everyone else were very knowledgeable and extend excellent customer relations.
Steve Nowak
Parts Manager
Jun 27, 2025
Absolutely Amazing experience!
Absolutely Amazing experience! I highly recommend their service department! 😎😎 I will be back for service!
Nov 01, 2024
A wonderful group of dedicated employees who provide
A wonderful group of dedicated employees who provide honest estimates on work needed and treat the customer with dignity and respect.. I trust them completely and they have never failed to meet their promise to provide the very best service.
Oct 27, 2024
On time,nice communication between everyone, nice
On time,nice communication between everyone, nice atmosphere for waiting guess, free snacks for. Guess , free coffees for guests…
Oct 16, 2024
Great service .
Great service . All went above and beyond to make sure I was satisfied . Thanks all
Sep 20, 2024
They were quick to get me in and on time with estimate
They were quick to get me in and on time with estimate how long the job would take.
Brian Crandall
Sales Director
Apr 10, 2025
Peter and his group has been really nice to take care of
Peter and his group has been really nice to take care of any of my car’s need. I would highly recommend this place.
Nov 19, 2024
Best service experience and friendliest staff around.
Best service experience and friendliest staff around. Tommy Toyota takes care of all of my Toyotas at Heiser Toyota!
Sep 28, 2024
All you need to know is they fixed the car right the
All you need to know is they fixed the car right the first time. Professional and courteous.
Feb 09, 2024
We are 10 year very satisfied repeat customers and always
We are 10 year very satisfied repeat customers and always request to work with Roger Doukas!
Jan 06, 2024
I am providing an updated review in response to my
I am providing an updated review in response to my review on 09/28/23. Upon purchasing my vehicle from Heiser Toyota, I left the dealership with my expectations not met and highly dissatisfied. After lengthy conversations with the Director, Brian Crandall, he assured me that Heiser would make things right. Brian was able to coordinate various services needed for my vehicle, have the representative for Auto Amour, Tom Ripple, personally reapply the protectant to my vehicle, and ensure that when I left, my vehicle met my expectations. The service gentleman, Tom Lowther, was personable and wonderful throughout the duration of my service, providing frequent updates. In addition, the Auto Amour representative, Tom Ripple, exceeded all of my expectations. Tom was personable and carefully listened, validated, and effectively communicated all the steps he was going to take to address the concerns I had brought to the Director's attention. Tom also provided frequent updates regarding the process of my vehicle and personally completed a final walk-through. Tom Ripple made sure I left Heiser Toyota fully satisfied and more. The dissatisfaction that I had after purchasing my vehicle has all been corrected, as the director, Brian Crandall, ensured. Additionally, not only have my expectations been met, but Brian Crandall and Tom Ripple continued to go above and beyond. Both individuals took the time from their vacation and day to provide a check-in regarding the service I had received, ensuring it met my expectations. With this said Brian and Tom were able to address all of my concerns, demonstrate effective communication, and exceed all my expectations!
Terrence Stamm
Lube Technician
Aug 05, 2026
They are very good in fixing your car.
They are very good in fixing your car. I would go back to them. Yes Mary Ann has a very good staff.
