Staff
Al Hussain
Sales & Leasing Consultant
Shahat Mohamed
Sales Manager
Jakub Kania
Finance Manager
Vincent Lor
Dispatcher
Joe Kuckuk
Service Manager
Roger Droukas
Sales & Leasing Consultant
Tom Lowther
Service Advisor
Jorgo Ndina
Finance Manager
James Hicks III
Sales & Leasing Consultant
Darrin Henry
Sales & Leasing Consultant
Chad Covert
Sales Manager
Pat Pomeranz
Inventory Manager
Jessica Phillips
Director of Finance & New Vehicle Sales
Michael Wemmer
Service Advisor
Jason Larner
Sales and Leasing Consultant
Alex Hall
Sales and Leasing Consultant
Jordan Christian
Sales & Leasing Consultant
Kevin Cameron
Service Advisor
Nathaniel Jenkins
Service Advisor
Lorri Aiono-Dimoff
Sales & Leasing Consultant
Lori Gong
Service Advisor
Christine Michalowski
Sales & Leasing Consultant
Manny López
Sales & Leasing Consultant
Javonte LeFlore
Sales & Leasing Consultant
John Piquette
Parts Representative
Gary Jaros
General Manager
Steve Nowak
Parts Manager
Brian Crandall
Sales Director
Terrence Stamm
Lube Technician
Gavin Rehberg
Marketing
Al Hussain
Sales & Leasing Consultant
Oct 17, 2026
Al was great to work with and very reasonable.
Al was great to work with and very reasonable. Hes also realistic and isn't out to sell you something you dont want. Hes down to earth
Sep 22, 2026
I have been leasing cars from Heiser and Al has been my
I have been leasing cars from Heiser and Al has been my rep all of that time. He makes the leasing process easy.
Sep 22, 2026
One of the most pleasant experiences I've had at a
One of the most pleasant experiences I've had at a dealer. Used car buying process was quick and painless. Everyone was helpful, but Al in particular was great.
Sep 21, 2026
Just got a 2018 Camry and I wanna thank Heiser Toyota and
Just got a 2018 Camry and I wanna thank Heiser Toyota and Al Hussain as I fall more in love with car every day. Made it very easy and clear all along the way for getting my car and Al is a great personality in the dealership. If I had to work with another salesman, i would definitely want him again.
Sep 13, 2026
Al was a referral by a family member.
Al was a referral by a family member. He was great in helping me purchase a car that met my needs.
Shahat Mohamed
Sales Manager
Nov 13, 2026
They Work with people’s financial state!
They Work with people’s financial state!! Is very organized with taking care peoples leases!!
Nov 10, 2026
Everything is absolutely excellent and I couldn't be
Everything is absolutely excellent and I couldn't be happier with my purchase, thank you! ✨🛍️🙌
Nov 08, 2026
They were efficient and direct in what deal was being
They were efficient and direct in what deal was being offered. We were able to conclude efficiently.
Oct 18, 2026
Roger has done an excellent job with all of our
Roger has done an excellent job with all of our transactions with Heiser 1st Roger listens and makes sure the vehicle is for goe it will be used and 2nd Roger has so much knowledge what a great experience
Oct 14, 2026
Quickest and easiest experience purchasing a car.
Quickest and easiest experience purchasing a car. Manny and Jakub were fantastic the entire process.
Jakub Kania
Finance Manager
Nov 13, 2026
They Work with people’s financial state!
They Work with people’s financial state!! Is very organized with taking care peoples leases!!
Nov 10, 2026
Everything is absolutely excellent and I couldn't be
Everything is absolutely excellent and I couldn't be happier with my purchase, thank you! ✨🛍️🙌
Oct 29, 2026
Great service the place was backed up for service and
Great service the place was backed up for service and everyone waiting and they bought pizza for everyone
Oct 28, 2026
This was the best car buying experience I have had.
This was the best car buying experience I have had. Thanks to Alex Hall our salesman.
Oct 14, 2026
Quickest and easiest experience purchasing a car.
Quickest and easiest experience purchasing a car. Manny and Jakub were fantastic the entire process.
Vincent Lor
Dispatcher
Nov 06, 2026
Vincent understood my concerns and took care of us very
Vincent understood my concerns and took care of us very well. He followed up like I wanted and was just excellent with his customer service!!!! He helped with my husband's car and my car. He always does a good job taking care of us for years now. Thank you very much Vincent.
Oct 28, 2026
Change the total price at the end but they did offer a
Change the total price at the end but they did offer a loaner and the loaner department was very good to work with
Oct 22, 2026
Vincent is amazing and easy to work with.
Vincent is amazing and easy to work with. Always very welcoming and knowledgeable. Thank you
Oct 22, 2026
The service was fast.
The service was fast. Every person was super. Great service Great service Great service Great service
Sep 23, 2026
I like the people who check my car.
I like the people who check my car. Been to this place since i bought my car. Good service.
Joe Kuckuk
Service Manager
Oct 24, 2026
Service manager, Joe Kuckuk was very accomodating and
Service manager, Joe Kuckuk was very accomodating and professional. Joe acknowledged me within a couple of minutes of my arrival.
Jul 19, 2026
I had a wonderful experience with both Drew and Joe.
I had a wonderful experience with both Drew and Joe. I was especially impressed with Drew because he took me back to the service area and showed me the work that was being done on the vehicle, and explained what exactly they were able to fix, and what other options were available. It was the most thorough support I’ve ever received at a car repair shop, and I was very impressed and glad to truly understand what was going on with my vehicle.
Jul 15, 2026
Joe and Kevin were honest about the needed repairs to my
Joe and Kevin were honest about the needed repairs to my vehicle. The repairs were completed quickly and I'm very happy with the service.
Feb 12, 2026
I called the service department twice before my service
I called the service department twice before my service appointment. The first time was to make sure they could service my vehicle and Peter was very helpful and provided all the information I needed. The second time I called to set the appointment. While on the second call, the rep advised I come in two days later to make sure the service department had the parts. I took her advised and set the appointment. Today I went in and Tom said my appointment was not entered correctly, they didn’t have the parts and the price Peter quoted me was incorrect. Tom told me I was quoted aftermarket parts and only half of the parts I needed for the job. Tom said the call center didn’t do store my appointment details correctly and that the parts would need to be ordered and I would need to wait while he figured it out. I thought that was odd since I needed and wanted OEM Toyota parts! Tom called parts and didn’t get the information. Tom called again and didn’t get the information. Tom then ordered his breakfast with the shuttle driver before getting back to me. Tom then walked to parts and still didn’t have an answer for me. At this time I asked for a manager to figure out what the issues was and I was introduced to the manager. The manager and I walked to the parts counter and the entire parts team said not only did they have the parts but they had them pulled and ready to go! They said they had no idea what Tom was doing. At this time I requested a new advisor and I was transferred to Kevin. Kevin took care of me and even found me a coupon to apply to my bill so thank you Kevin. This is the second time I’ve been to this dealership and have received questionable service. The last time I came into the dealership, my wife and I wanted to buy out our lease. This time we we came in and asked to speak with the finance team. We were told it would take 5min. We waited for over 30 min and during this time Jorgo walked by several times to see if we needed help. Each time we told him no and that we were waiting and had been helped. When we finally got up and asked the receptionist what was the hold up, she said she had notified the finance mgr and that the person who has been walking around, Jorgo, was the finance mgr. She then called Jorgo and he came over to introduce himself and said no one had previously called him for us. Now while in his office Jorgo asked for our information on our vehicle, asked us id we bought our Toyota from them and what we wanted to do. We said no we didn’t but this dealership was closest to our home and we wanted to buy out our lease. Jorgo asked us if we had called our selling dealership for this transaction and we said no but we had called this dealership earlier in the week, left a message and no o e called us back. Jorgo quickly said he didn’t get any voicemails! He then told us they do not do lease buy outs on Saturday! Now it is -15 this day and there’s no one in the dealership buying cars and Jorgo had been walking around the showroom for 30min without anything to do. So I asked him should we go to a different dealership since he didn’t seem to want to help us and suggested we go to where we purchased the vehicle? He quickly said no and changed the subject. We told him we needed to get this done today because our lease was up and we were going out of town that coming Monday. Jorgo gave us the numbers to buy the vehicle and said he would call us next week. We left feeling like he didn’t want to help us, even though he was not busy and we really wanted to purchase our vehicle. He never suggested we work with a salesmen to possibly buy a newer vehicle since he knew our situation. We left, went to a different Toyota dealership and the finance mgr not only helped us right away but also told us about loyalty credits and new lease specials that would help us get a new vehicle for less than we were currently paying!! We were shocked Jorge didn’t help us the same way. HEISER, do better!!
Feb 05, 2026
Nate was friendly and courteous and helpful.
Nate was friendly and courteous and helpful. He was very knowledgeable and seemed to have a good relationship with the team
Roger Droukas
Sales & Leasing Consultant
Nov 13, 2026
They Work with people’s financial state!
They Work with people’s financial state!! Is very organized with taking care peoples leases!!
Nov 11, 2026
Friendly, efficient.
Friendly, efficient.. did what they said they would do. My car was delivered exactly how I had ordered it
Oct 18, 2026
Roger has done an excellent job with all of our
Roger has done an excellent job with all of our transactions with Heiser 1st Roger listens and makes sure the vehicle is for goe it will be used and 2nd Roger has so much knowledge what a great experience
Sep 18, 2026
Staff is knowledgeable, friendly, and their efficient
Staff is knowledgeable, friendly, and their efficient about doing their business It was an enjoyable shopping experience
Jul 17, 2026
Helpful.
Helpful. Gave options. Knew costs upfront Wish there was better financing. It was too high for me
Tom Lowther
Service Advisor
Nov 05, 2026
Courtesy promptness and availability are the best among
Courtesy promptness and availability are the best among dealerships in the area. Great to deal with.
Oct 28, 2026
Change the total price at the end but they did offer a
Change the total price at the end but they did offer a loaner and the loaner department was very good to work with
Oct 22, 2026
The service was fast.
The service was fast. Every person was super. Great service Great service Great service Great service
Oct 21, 2026
Tom did a good job at doing a good job that he deserve a
Tom did a good job at doing a good job that he deserve a good job sticker
Oct 02, 2026
Tom was great!
Tom was great! The overall experience was great! The multi points check video was great and helped me to understand the present situation of the car.
Jorgo Ndina
Finance Manager
Nov 12, 2026
Everything went very well, they had everything I needed
Everything went very well, they had everything I needed andwaiting for me when I got to the dealership
Nov 11, 2026
Friendly, efficient.
Friendly, efficient.. did what they said they would do. My car was delivered exactly how I had ordered it
Nov 08, 2026
They were efficient and direct in what deal was being
They were efficient and direct in what deal was being offered. We were able to conclude efficiently.
Nov 06, 2026
Javonte was easy to work with and helped us get the
Javonte was easy to work with and helped us get the Toyota Grand Highlander we wanted. We’ll go back to him next time we’re looking!
Oct 18, 2026
Roger has done an excellent job with all of our
Roger has done an excellent job with all of our transactions with Heiser 1st Roger listens and makes sure the vehicle is for goe it will be used and 2nd Roger has so much knowledge what a great experience
James Hicks III
Sales & Leasing Consultant
Sep 22, 2026
James is very professional, courteous, and genuinely
James is very professional, courteous, and genuinely helpful. He is a very responsive communicator, and makes sure your questions are answered by following up with prompt and accurate responses.
Aug 24, 2026
It is always a pleasure being served at Heiser Toyota!
It is always a pleasure being served at Heiser Toyota! They have consistently treated me with respect and have always exhibited extreme knowledge and professionalism in their interactions with me. This includes the sales representative, the service provider Kevin, the receptionist/cashier, and the ability to receive a loaner vehicle.Always greeted me with a smile and extreme detail in what was needed from me.
Jul 30, 2026
Fantastic customer support without the high pressure
Fantastic customer support without the high pressure sales tactics found at other dealerships. Well trained staff and long term employees.
May 09, 2026
James and Michael were awesome!
James and Michael were awesome! Hands down the easiest and most enjoyable experience we have had at a dealership.
May 05, 2026
I was treated well, service complete ,attendees, very
I was treated well, service complete ,attendees, very curtious.maybe next time they could check ,windshield wipers and fluids. Otherwise quite satisfied, thanks!
Darrin Henry
Sales & Leasing Consultant
Sep 03, 2026
I had a great experience purchasing my car at Heiser
I had a great experience purchasing my car at Heiser Toyota, and I especially want to thank Mr. Darrin Henry (Mr. D!) for making the process straightforward and stress-free. Unlike some other dealerships I visited, there were no deceptive sales tactics, unnecessary pressure, or surprises when it came to pricing. Darrin was upfront and transparent about the cost of the vehicle, additional fees, and what I should expect throughout the purchasing process. I really appreciated his honesty, professionalism, and willingness to answer my questions without trying to push me into a decision. He also took the time to thoroughly walk me through my 2026 Toyota Camry before I left the dealership. He explained the controls and features clearly, made sure I understood the functions that were most important to me, and gave me plenty of time to ask questions. I never felt rushed during the delivery process, and I did not feel that anything important was left out. He also introduced me to the service team and explained what I could expect from them for future maintenance and service needs. Buying a car can sometimes be a frustrating experience, but Darrin made the entire process much easier. I would definitely recommend future buyers to work with him if they are looking for someone who is professional, transparent, and respectful of the customer.
Jul 23, 2026
Very friendly and knowledgeable.
Very friendly and knowledgeable. Excellent service. I would reccomend anyone to purchase a vehicle at Heiser.
Jul 18, 2026
Most of our experience was with Darrin.
Most of our experience was with Darrin. Would highly recommend. He was/is not only knowledgeable, listened to our needs, was transparent, went above & beyond to satisfy our requests, very responsive & respectful. Would definitely purchase another vehicle from him again! We found Jorge extremely helpful, kind as well, also went above & beyond to help with our questions & needs.
Jul 06, 2026
Darrin was great and made us feel supported.
Darrin was great and made us feel supported. The wait time was not ideal as it took a lot longer than we anticipated.
Jun 11, 2026
It was really good.
It was really good. Darrin knew all his stuff and was very welcoming and informative! I'll recommend him
Chad Covert
Sales Manager
Oct 28, 2026
This was the best car buying experience I have had.
This was the best car buying experience I have had. Thanks to Alex Hall our salesman.
Oct 21, 2026
I didn't deal with Chad, but Roger Droukus the salesman
I didn't deal with Chad, but Roger Droukus the salesman and Jakob the finance guy were awesome.
Oct 16, 2026
Didn't feel we were told how the ordering process worked,
Didn't feel we were told how the ordering process worked, and that we would not get the car we wanted. Chad basically told us to accept the car or not. He would not have any problems selling it. We waited over 4 months for the car with very little follow-up while we waited for the car. We had to make two appointments to pick up the car, and when we asked if we both had to be there for both our names to be on the title, we were told no. But then when we did pick up the car, found out that was not true. Both were required. What should have been an exciting time because we were getting a new car, turn into a very disappointing feeling.
Oct 14, 2026
They were excellent in customer service.
They were excellent in customer service. We discovered an issue after purchase. They went above and beyond to solve the problem and get us back on the road in less than 2 hours. Highly recommend them.
Sep 19, 2026
Javonte was easy to work with, kept in touch, and had the
Javonte was easy to work with, kept in touch, and had the vehicle ready to go when we got there.
Pat Pomeranz
Inventory Manager
Nov 21, 2025
Jorgo ndina thank you so much for helping us and taking
Jorgo ndina thank you so much for helping us and taking the time to explain everything about our new sienna , big thanks to Alex hall as well for keeping us on the loop while we were waiting on our vehicle, the only thing that I would suggest is better prediction on the waiting time ..
Oct 26, 2025
I had a great experience and would recommend them to
I had a great experience and would recommend them to others. They are a very professional organization.
Oct 18, 2025
I requested my car and they found it in 2 weeks.
I requested my car and they found it in 2 weeks. Quick and easy. Couldn't be happier
Jun 27, 2025
Absolutely Amazing experience!
Absolutely Amazing experience! I highly recommend their service department! 😎😎 I will be back for service!
Apr 18, 2025
I was helped very good and everyone was so professional,
I was helped very good and everyone was so professional, and I want to give a big thank you to Jose or James I think he drove my stick shift card in . And he very nice .
Jessica Phillips
Director of Finance & New Vehicle Sales
Sep 07, 2026
Good job and great customer service the advisor knows
Good job and great customer service the advisor knows what he doing and manager Matt was great
May 03, 2026
I really enjoyed my interaction with Shahat.
I really enjoyed my interaction with Shahat. He was very professional and catered to our needs. The level of service of I had to rate on a scale from 1-10 is 100, truly outstanding employee.i have and will continue to recommend all my friends and family to the Heiser family of car dealerships. Thank you!!
Apr 24, 2026
Very good sales force Great customer care ,service
Very good sales force Great customer care ,service department is excellent ,this is my third Sienna.
Oct 18, 2025
I requested my car and they found it in 2 weeks.
I requested my car and they found it in 2 weeks. Quick and easy. Couldn't be happier
Sep 03, 2025
Alex Hall was great to work with.
Alex Hall was great to work with. I appreciated that Jessica and Alex worked to put together a deal a bit over what I wanted to spend BUT for a new car. And that they didn’t hesitate to give me an out the door price.
Michael Wemmer
Service Advisor
Nov 13, 2026
He is a good man and he know what he doing and if I have
He is a good man and he know what he doing and if I have questions I always got the answers from him.
Nov 12, 2026
Friendly and informative service, answering questions,
Friendly and informative service, answering questions, reviewing history, making suggestions, all done with a lot of respect.
Nov 12, 2026
Absolutely great!
Absolutely great! I've never been treated so good & felt so welcomed at any dealership before
Nov 05, 2026
Flexible and great customer service.
Flexible and great customer service. They made the process smooth, fast, and completely hassle-free throughout.? Michael was very helpful, attentive, and made very simple.
Nov 04, 2026
I have mentioned this previously , Heiser Toyota is the
I have mentioned this previously , Heiser Toyota is the ONLY Toyota dealership I will ever take my car . I trust them. I respect the family ownership philosophy. I feel Mary Ann Scaffidi is wise in knowing that trying to upsell what ppl need for their car is not going to keep costumers or get referrals . Thx!
Jason Larner
Sales and Leasing Consultant
Oct 14, 2026
Quickest and easiest experience purchasing a car.
Quickest and easiest experience purchasing a car. Manny and Jakub were fantastic the entire process.
May 17, 2026
Everyone at Heiser did an exemplary job.
Everyone at Heiser did an exemplary job. They made it an easy and painless experience. Thank you everyone at Heiser for assisting in the purchase of my 2026 C-HR
May 05, 2026
I was treated well, service complete ,attendees, very
I was treated well, service complete ,attendees, very curtious.maybe next time they could check ,windshield wipers and fluids. Otherwise quite satisfied, thanks!
May 01, 2026
Process very fast and easy answer our questions and made
Process very fast and easy answer our questions and made sure we were happy with this Vehicle. All persons involved were very easy too work with.
Apr 10, 2026
Everything was done professionally and in a timely
Everything was done professionally and in a timely manner. No suggestions for improvement. Everyone was excellent.
Alex Hall
Sales and Leasing Consultant
Nov 10, 2026
Everything is absolutely excellent and I couldn't be
Everything is absolutely excellent and I couldn't be happier with my purchase, thank you! ✨🛍️🙌
Oct 29, 2026
Great service the place was backed up for service and
Great service the place was backed up for service and everyone waiting and they bought pizza for everyone
Oct 28, 2026
This was the best car buying experience I have had.
This was the best car buying experience I have had. Thanks to Alex Hall our salesman.
Jul 27, 2026
He was very kind and helpful.
He was very kind and helpful. Explained everything very thoroughly. Stayed in contact with me and return my messages in a timely manner. Highly recommend Alex.
May 05, 2026
I was treated well, service complete ,attendees, very
I was treated well, service complete ,attendees, very curtious.maybe next time they could check ,windshield wipers and fluids. Otherwise quite satisfied, thanks!
Jordan Christian
Sales & Leasing Consultant
Nov 12, 2026
Everything went very well, they had everything I needed
Everything went very well, they had everything I needed andwaiting for me when I got to the dealership
Nov 07, 2026
Friendly, helpful sales person.
Friendly, helpful sales person. Always greets me when i come in for service with my other vehicles
Nov 05, 2026
Jordan and everyone we worked with were extremely
Jordan and everyone we worked with were extremely helpful. We are very happy with the purchase of our RAV4.
Sep 21, 2026
Just got a 2018 Camry and I wanna thank Heiser Toyota and
Just got a 2018 Camry and I wanna thank Heiser Toyota and Al Hussain as I fall more in love with car every day. Made it very easy and clear all along the way for getting my car and Al is a great personality in the dealership. If I had to work with another salesman, i would definitely want him again.
Sep 18, 2026
The first financial guy wasn't professional because he
The first financial guy wasn't professional because he never called me to confirm or cancel our scheduled meeting at 6 on September 11th after our meeting on September 10 we couldn't finish up because my credit union closed at 7 and he needed to talk and get some Information from my credit union. I came to the store to purchase a car after we couldn't finish up in September 10th but found out the first financial guy wasn't at the store so we had to wait on another financial guy Jorgo Nidina who was with a customer so we had to wait until around 7:30 he was very professional unlike the first guy and I bought the car and took It home and was totally happy after Jorgo did damage control from the first guy. I forgot the first financial guy's name but I won't forget his bad service for not calling to confirm or cancel our meeting and he never filled Jorgo In on what we talked about the night before. I already had my credit union pre approval for a car so It should have been a smooth transaction. The other guy I give him a zero but Jorgo a 5 star rating.
Kevin Cameron
Service Advisor
Nov 13, 2026
Things were backed up due to computer issues but Kevin
Things were backed up due to computer issues but Kevin was good about keeping me updated and taken care of.
Nov 13, 2026
Was in a rush and they made the visit quick.
Was in a rush and they made the visit quick. THEY REALLY HELP ME THAT DAY BEST SERVICE CAN ASK FOR.
Nov 12, 2026
Thorough.
Thorough. Kevin friendly & helpful. Answered my questions. It maybe took a little longer than expected, but that's OK. Overall, very good experience.
Nov 11, 2026
They are a great dealership with personal down to earth
They are a great dealership with personal down to earth dealings I'll only use Heiser for my Toyota work
Oct 30, 2026
Easy to schedule the appointment, took less than one
Easy to schedule the appointment, took less than one hour, explained the process (with video). Very simple.
Nathaniel Jenkins
Service Advisor
Nov 07, 2026
Served quickly and professionally.
Served quickly and professionally. Done in 45 minutes (expecting about an hour). Nice waiting area; brought some work to do and had plenty of room to work.
Nov 06, 2026
Excellent service and knowledgeable employee ( Nathaniel
Excellent service and knowledgeable employee ( Nathaniel Jenkin) And the technician awesome ?? and thank you for sending me the video description of what was wrong and what he was going to do.
Nov 06, 2026
Everytime I come there is great service.
Everytime I come there is great service. Nathaniel was nice and efficient. He was great.
Nov 04, 2026
Heiser always recommends unneeded services and pretends
Heiser always recommends unneeded services and pretends they are necessary. This time they strongly suggested I needed an alignment on a car with 15000 miles due to "uneven tire wear". 15000 miles doesn't speak well of your tires. So I got it done and then I got an inspection report saying all tires were wearing evenly. By the way, I periodically check for pulling and there hasn't been any until AFTER the .alignment. I would like to be able to trust Heiser but I iften feel taken advantage of. I won't be dealing with Heiser again once our lease is up.
Nov 02, 2026
Your service department quickly put on my tire when I
Your service department quickly put on my tire when I discovered that it had come in by calling the parts department. However, the tire took a week to arrive and no one reached out to me to let me know that it was delivered, as was promised.
Lorri Aiono-Dimoff
Sales & Leasing Consultant
Nov 12, 2026
Everything went very well, they had everything I needed
Everything went very well, they had everything I needed andwaiting for me when I got to the dealership
Nov 10, 2026
My car was never detailed She told me it would be
My car was never detailed She told me it would be detailed and dropped it off and my family members house clearly not detailed
Nov 02, 2026
The contract was over a thousand dollars more than it
The contract was over a thousand dollars more than it should have been. It took 3 contracts to get it right.
Oct 16, 2026
Didn't feel we were told how the ordering process worked,
Didn't feel we were told how the ordering process worked, and that we would not get the car we wanted. Chad basically told us to accept the car or not. He would not have any problems selling it. We waited over 4 months for the car with very little follow-up while we waited for the car. We had to make two appointments to pick up the car, and when we asked if we both had to be there for both our names to be on the title, we were told no. But then when we did pick up the car, found out that was not true. Both were required. What should have been an exciting time because we were getting a new car, turn into a very disappointing feeling.
Sep 25, 2026
Was easy to work with.
Was easy to work with. Took a while to get the vehicle after ordering but worked with us when the vehicle arrived with a different color interior.
Lori Gong
Service Advisor
Oct 29, 2026
Heiser Toyota has a very convenient location.
Heiser Toyota has a very convenient location. It is easy to compare to other dealerships.
Oct 28, 2026
Change the total price at the end but they did offer a
Change the total price at the end but they did offer a loaner and the loaner department was very good to work with
Oct 22, 2026
The service was fast.
The service was fast. Every person was super. Great service Great service Great service Great service
Sep 07, 2026
Good job and great customer service the advisor knows
Good job and great customer service the advisor knows what he doing and manager Matt was great
Aug 17, 2026
Very nice dealership and very nice staff that was helpful
Very nice dealership and very nice staff that was helpful and answered all of our questions
Christine Michalowski
Sales & Leasing Consultant
Jul 15, 2026
The entire experience was delightful.
The entire experience was delightful. All staff that I came in contact with were very friendly and helpful and answered any questions I had and made sure weeks after had followed up with me to make sure the vehicle I purchased was still loved by its owner and shared contact information in case anything may surface in the future, but overall had a pleasant experience and would recommend to others! Much appreciated and thank you to all the staff at Heiser Toyota and special shout out and thanks to Tony Avello for his recommendation and referral.
Jul 05, 2026
Communicated well.
Communicated well. Helped me purchase the vehicle despite living across the country Christine was very easy to work with
Jun 03, 2026
The staff was very knowledgeable and offered loads of
The staff was very knowledgeable and offered loads of help. I would recommend friends to make a purchase at Heiser.
May 05, 2026
Very much a wonderful experience.
Very much a wonderful experience. Never felt pushed. Time was taken to explain in detail procedures that needed to be addressed. Christine wonderful sales lady same with Jorge explained various items in the paperwork that needed to be understood all in all a good experience. We shocked our children that we bough a car without their input shocking that we could get a beautiful car that they all love including grandchildren. That we were able to get a good price and not be swindled. A lot of appreciation to Christine who explained the financial part so easily to us. We made a good choice a good dealership and good people. Thank you.
Apr 24, 2026
Very good sales force Great customer care ,service
Very good sales force Great customer care ,service department is excellent ,this is my third Sienna.
Manny López
Sales & Leasing Consultant
Nov 08, 2026
They were efficient and direct in what deal was being
They were efficient and direct in what deal was being offered. We were able to conclude efficiently.
Oct 14, 2026
Quickest and easiest experience purchasing a car.
Quickest and easiest experience purchasing a car. Manny and Jakub were fantastic the entire process.
Jul 11, 2026
Excellent experience with Manny.
Excellent experience with Manny. We bought a Toyota Prius used, and from the start to the end, Manny was friendly, helpful and thorough. Excellent experience. We would use Manny again. Also Isaac Martinez was awesome and got the car checked out, serviced and explained everything really well. He went the extra mile and continues to take care of our car. Great team. Good to have a team I can trust!
Feb 22, 2026
Quick and fast with good people there who know what they
Quick and fast with good people there who know what they are doing to help the customers
Jan 23, 2026
Great service!
Great service!! Very professional from the introduction to when I left, I was treated with honesty and kindness. Worked with me in every aspect to make sure I left with the vehicle I wanted. Thank you Manny!!
Javonte LeFlore
Sales & Leasing Consultant
Nov 06, 2026
Javonte was easy to work with and helped us get the
Javonte was easy to work with and helped us get the Toyota Grand Highlander we wanted. We’ll go back to him next time we’re looking!
Oct 29, 2026
Heiser Toyota has a very convenient location.
Heiser Toyota has a very convenient location. It is easy to compare to other dealerships.
Aug 12, 2026
Almost purchased a car from Javonte Last year but was
Almost purchased a car from Javonte Last year but was unable due to personal reasons! I came back mid march this year and he remembered me, Name and all! I was very impressed but that! Javonte Has always been very kind, and helpful, he listened and always puts my worries in to consideration! I did purchased my car from him that day! I just came back for my 1st tire rotation and thought I would look around for my son as he needed a car! And we both ended up leaving in our own cars! I told Javonte I would not be able to come back for my next oil change in fear of buying a 3rd car! 🤣 Javonte Is the guy if you are looking for a new vehicle, used or new! He will take the time you need to look and decide, even if you don’t buy, he is the guy!
Jul 03, 2026
Javonte, Jakub, and Shahat, were so helpful and friendly.
Javonte, Jakub, and Shahat, were so helpful and friendly. They were patient and responsive to all our questions and followed up incredibly quickly!
Jun 17, 2026
The vehicles we were interested in were ready and waiting
The vehicles we were interested in were ready and waiting for our review and test drive. Javante went thru the differences. He was willing to work with us through a couple of our issues. Once purchased went thru several features in depth on the vehicle so we could drive it home safely to Rockford. Overall we were pleased and have passed on both his and the dealership information to a friend in the Milwaukee area.
John Piquette
Parts Representative
Oct 18, 2025
I requested my car and they found it in 2 weeks.
I requested my car and they found it in 2 weeks. Quick and easy. Couldn't be happier
Jul 04, 2025
A step above the rest.
A step above the rest. Mike kept me up to date during the entire service experience and gave me the comfort that I had my Lexus at the right place for my transmission problem. The technician, Isaac, even chatted with me about what he all did and possible future maintenance needs. Thank you Heiser!!
Apr 13, 2025
Very happy with James and this dealership.
Very happy with James and this dealership. Everything was smooth and all were pleasant to work with.
Mar 13, 2025
Heiser Toyota is wonderful and does a great job.
Heiser Toyota is wonderful and does a great job. I will never go anywhere else even though I travel from Oconomowoc. It is worth the trip
Jan 20, 2025
Absolutely professional as soon as I walked in.
Absolutely professional as soon as I walked in. I was greeted, and the wait was not long. I was offered condiments. And the waiting area was nice and clean. The service that was done to my automobile was done professional.
Gary Jaros
General Manager
Nov 06, 2026
Javonte was easy to work with and helped us get the
Javonte was easy to work with and helped us get the Toyota Grand Highlander we wanted. We’ll go back to him next time we’re looking!
Sep 03, 2026
I had a great experience purchasing my car at Heiser
I had a great experience purchasing my car at Heiser Toyota, and I especially want to thank Mr. Darrin Henry (Mr. D!) for making the process straightforward and stress-free. Unlike some other dealerships I visited, there were no deceptive sales tactics, unnecessary pressure, or surprises when it came to pricing. Darrin was upfront and transparent about the cost of the vehicle, additional fees, and what I should expect throughout the purchasing process. I really appreciated his honesty, professionalism, and willingness to answer my questions without trying to push me into a decision. He also took the time to thoroughly walk me through my 2026 Toyota Camry before I left the dealership. He explained the controls and features clearly, made sure I understood the functions that were most important to me, and gave me plenty of time to ask questions. I never felt rushed during the delivery process, and I did not feel that anything important was left out. He also introduced me to the service team and explained what I could expect from them for future maintenance and service needs. Buying a car can sometimes be a frustrating experience, but Darrin made the entire process much easier. I would definitely recommend future buyers to work with him if they are looking for someone who is professional, transparent, and respectful of the customer.
Jul 23, 2026
Very friendly and knowledgeable.
Very friendly and knowledgeable. Excellent service. I would reccomend anyone to purchase a vehicle at Heiser.
May 13, 2026
Good as they treated us a customer and not just a number
Good as they treated us a customer and not just a number when purchasing a used car. However, there was some miscommunication, internally, and Financing took a long time and eventually seemed rushed. Prior to leaving, there was little to no explanation of vehicle itself. I wish our overall experience was better as everyone we delt with was very friendly and helpful.
Apr 17, 2026
Everything went smoothly and easy They help us out and
Everything went smoothly and easy They help us out and was willing to give us all the answer we need on all the car that we was interested in it and also my sale guy did a very good job at handling everything
Steve Nowak
Parts Manager
Jun 27, 2025
Absolutely Amazing experience!
Absolutely Amazing experience! I highly recommend their service department! 😎😎 I will be back for service!
Nov 01, 2024
A wonderful group of dedicated employees who provide
A wonderful group of dedicated employees who provide honest estimates on work needed and treat the customer with dignity and respect.. I trust them completely and they have never failed to meet their promise to provide the very best service.
Oct 27, 2024
On time,nice communication between everyone, nice
On time,nice communication between everyone, nice atmosphere for waiting guess, free snacks for. Guess , free coffees for guests…
Oct 16, 2024
Great service .
Great service . All went above and beyond to make sure I was satisfied . Thanks all
Sep 20, 2024
They were quick to get me in and on time with estimate
They were quick to get me in and on time with estimate how long the job would take.
Brian Crandall
Sales Director
Apr 10, 2025
Peter and his group has been really nice to take care of
Peter and his group has been really nice to take care of any of my car’s need. I would highly recommend this place.
Nov 19, 2024
Best service experience and friendliest staff around.
Best service experience and friendliest staff around. Tommy Toyota takes care of all of my Toyotas at Heiser Toyota!
Sep 28, 2024
All you need to know is they fixed the car right the
All you need to know is they fixed the car right the first time. Professional and courteous.
Feb 09, 2024
We are 10 year very satisfied repeat customers and always
We are 10 year very satisfied repeat customers and always request to work with Roger Doukas!
Jan 06, 2024
I am providing an updated review in response to my
I am providing an updated review in response to my review on 09/28/23. Upon purchasing my vehicle from Heiser Toyota, I left the dealership with my expectations not met and highly dissatisfied. After lengthy conversations with the Director, Brian Crandall, he assured me that Heiser would make things right. Brian was able to coordinate various services needed for my vehicle, have the representative for Auto Amour, Tom Ripple, personally reapply the protectant to my vehicle, and ensure that when I left, my vehicle met my expectations. The service gentleman, Tom Lowther, was personable and wonderful throughout the duration of my service, providing frequent updates. In addition, the Auto Amour representative, Tom Ripple, exceeded all of my expectations. Tom was personable and carefully listened, validated, and effectively communicated all the steps he was going to take to address the concerns I had brought to the Director's attention. Tom also provided frequent updates regarding the process of my vehicle and personally completed a final walk-through. Tom Ripple made sure I left Heiser Toyota fully satisfied and more. The dissatisfaction that I had after purchasing my vehicle has all been corrected, as the director, Brian Crandall, ensured. Additionally, not only have my expectations been met, but Brian Crandall and Tom Ripple continued to go above and beyond. Both individuals took the time from their vacation and day to provide a check-in regarding the service I had received, ensuring it met my expectations. With this said Brian and Tom were able to address all of my concerns, demonstrate effective communication, and exceed all my expectations!
Terrence Stamm
Lube Technician
Oct 22, 2026
The service was fast.
The service was fast. Every person was super. Great service Great service Great service Great service
Aug 05, 2026
They are very good in fixing your car.
They are very good in fixing your car. I would go back to them. Yes Mary Ann has a very good staff.
