Staff
Al Hussain
Sales & Leasing Consultant
Shahat Mohamed
Sales Manager
Jakub Kania
Finance Manager
Vincent Lor
Dispatcher
Joe Kuckuk
Service Manager
Roger Droukas
Sales & Leasing Consultant
Tom Lowther
Service Advisor
Jorgo Ndina
Finance Manager
Peter Miszewski
Service Advisor
James Hicks III
Sales & Leasing Consultant
Darrin Henry
Sales & Leasing Consultant
Chad Covert
Sales Manager
Pat Pomeranz
Inventory Manager
Jessica Phillips
Director of Finance & New Vehicle Sales
Jason Larner
Sales and Leasing Consultant
Alex Hall
Sales and Leasing Consultant
Jordan Christian
Sales & Leasing Consultant
Michael Wemmer
Service Advisor
Lorri Aiono-Dimoff
Sales & Leasing Consultant
Lori Gong
Service Advisor
Kevin Cameron
Service Advisor
Nathaniel Jenkins
Service Advisor
Christine Michalowski
Sales & Leasing Consultant
Michael Van Ackeren
Finance Manager
Manny López
Sales & Leasing Consultant
John Piquette
Parts Representative
Javonte LeFlore
Sales & Leasing Consultant
Gary Jaros
General Manager
Steve Nowak
Parts Manager
Brian Crandall
Sales Director
Gavin Rehberg
Marketing
Terrence Stamm
Lube Technician
Al Hussain
Sales & Leasing Consultant
May 05, 2026
I was treated well, service complete ,attendees, very
I was treated well, service complete ,attendees, very curtious.maybe next time they could check ,windshield wipers and fluids. Otherwise quite satisfied, thanks!
Feb 22, 2026
Quick and fast with good people there who know what they
Quick and fast with good people there who know what they are doing to help the customers
Feb 13, 2026
It was a pleasure working with Al.
It was a pleasure working with Al. He was very knowledgeable and responsive during the whole process. The rest of the staff I dealt with (Jorgo and Jakub) were great as well. I would definitely shop at Heiser Toyota again.
Feb 12, 2026
AlHassan is good at what he does.
AlHassan is good at what he does. He knows how to make customer feel welcome
Feb 02, 2026
The dealership was very clean and organized.
The dealership was very clean and organized. They appeared to have sufficient staff for the sales department but we were not impressed when it came to the finishing paper work after the sale price was agreed to.
Shahat Mohamed
Sales Manager
May 21, 2026
We eventually were able to purchase our desired car when
We eventually were able to purchase our desired car when working with Darrin. Before this, we felt the process of getting an allocation for a Sienna was not properly explained to us initially and that was frustrating and confusing.
May 17, 2026
Everyone at Heiser did an exemplary job.
Everyone at Heiser did an exemplary job. They made it an easy and painless experience. Thank you everyone at Heiser for assisting in the purchase of my 2026 C-HR
May 03, 2026
I really enjoyed my interaction with Shahat.
I really enjoyed my interaction with Shahat. He was very professional and catered to our needs. The level of service of I had to rate on a scale from 1-10 is 100, truly outstanding employee.i have and will continue to recommend all my friends and family to the Heiser family of car dealerships. Thank you!!
May 03, 2026
The service was terrific, the new car a thrill!
The service was terrific, the new car a thrill! James was friendly, helpful, and informative.
May 03, 2026
Everyone is efficient and easy to work with.
Everyone is efficient and easy to work with. I’ll continue to rely on Heiser for all my driving needs.
Jakub Kania
Finance Manager
May 21, 2026
We eventually were able to purchase our desired car when
We eventually were able to purchase our desired car when working with Darrin. Before this, we felt the process of getting an allocation for a Sienna was not properly explained to us initially and that was frustrating and confusing.
May 17, 2026
Everyone at Heiser did an exemplary job.
Everyone at Heiser did an exemplary job. They made it an easy and painless experience. Thank you everyone at Heiser for assisting in the purchase of my 2026 C-HR
May 10, 2026
Great Very good service Great sales team Alex is very
Great Very good service Great sales team Alex is very good The sales was good
May 03, 2026
I really enjoyed my interaction with Shahat.
I really enjoyed my interaction with Shahat. He was very professional and catered to our needs. The level of service of I had to rate on a scale from 1-10 is 100, truly outstanding employee.i have and will continue to recommend all my friends and family to the Heiser family of car dealerships. Thank you!!
May 03, 2026
Everyone is efficient and easy to work with.
Everyone is efficient and easy to work with. I’ll continue to rely on Heiser for all my driving needs.
Vincent Lor
Dispatcher
Apr 27, 2026
They took good care of my car.
They took good care of my car. It had a check engine light on due to some coolant valve issue and I got it fixed with the help from them and also they dropped me and picked me up without any issues.
Dec 12, 2025
Great service.
Great service. Amazing people. Great work. I will continue to use Heiser Toyota foe my automotive needs.
Oct 18, 2025
I requested my car and they found it in 2 weeks.
I requested my car and they found it in 2 weeks. Quick and easy. Couldn't be happier
Oct 09, 2025
Very good attention and efficient service They took
Very good attention and efficient service They took less than the estimated time and I liked that
Jul 31, 2025
This toyota dealer gets things done at a timely manner
This toyota dealer gets things done at a timely manner and has good customer care.
Joe Kuckuk
Service Manager
Feb 12, 2026
I called the service department twice before my service
I called the service department twice before my service appointment. The first time was to make sure they could service my vehicle and Peter was very helpful and provided all the information I needed. The second time I called to set the appointment. While on the second call, the rep advised I come in two days later to make sure the service department had the parts. I took her advised and set the appointment. Today I went in and Tom said my appointment was not entered correctly, they didn’t have the parts and the price Peter quoted me was incorrect. Tom told me I was quoted aftermarket parts and only half of the parts I needed for the job. Tom said the call center didn’t do store my appointment details correctly and that the parts would need to be ordered and I would need to wait while he figured it out. I thought that was odd since I needed and wanted OEM Toyota parts! Tom called parts and didn’t get the information. Tom called again and didn’t get the information. Tom then ordered his breakfast with the shuttle driver before getting back to me. Tom then walked to parts and still didn’t have an answer for me. At this time I asked for a manager to figure out what the issues was and I was introduced to the manager. The manager and I walked to the parts counter and the entire parts team said not only did they have the parts but they had them pulled and ready to go! They said they had no idea what Tom was doing. At this time I requested a new advisor and I was transferred to Kevin. Kevin took care of me and even found me a coupon to apply to my bill so thank you Kevin. This is the second time I’ve been to this dealership and have received questionable service. The last time I came into the dealership, my wife and I wanted to buy out our lease. This time we we came in and asked to speak with the finance team. We were told it would take 5min. We waited for over 30 min and during this time Jorgo walked by several times to see if we needed help. Each time we told him no and that we were waiting and had been helped. When we finally got up and asked the receptionist what was the hold up, she said she had notified the finance mgr and that the person who has been walking around, Jorgo, was the finance mgr. She then called Jorgo and he came over to introduce himself and said no one had previously called him for us. Now while in his office Jorgo asked for our information on our vehicle, asked us id we bought our Toyota from them and what we wanted to do. We said no we didn’t but this dealership was closest to our home and we wanted to buy out our lease. Jorgo asked us if we had called our selling dealership for this transaction and we said no but we had called this dealership earlier in the week, left a message and no o e called us back. Jorgo quickly said he didn’t get any voicemails! He then told us they do not do lease buy outs on Saturday! Now it is -15 this day and there’s no one in the dealership buying cars and Jorgo had been walking around the showroom for 30min without anything to do. So I asked him should we go to a different dealership since he didn’t seem to want to help us and suggested we go to where we purchased the vehicle? He quickly said no and changed the subject. We told him we needed to get this done today because our lease was up and we were going out of town that coming Monday. Jorgo gave us the numbers to buy the vehicle and said he would call us next week. We left feeling like he didn’t want to help us, even though he was not busy and we really wanted to purchase our vehicle. He never suggested we work with a salesmen to possibly buy a newer vehicle since he knew our situation. We left, went to a different Toyota dealership and the finance mgr not only helped us right away but also told us about loyalty credits and new lease specials that would help us get a new vehicle for less than we were currently paying!! We were shocked Jorge didn’t help us the same way. HEISER, do better!!
Feb 05, 2026
Nate was friendly and courteous and helpful.
Nate was friendly and courteous and helpful. He was very knowledgeable and seemed to have a good relationship with the team
Dec 08, 2025
BEWARE of the employees at this dealership, they are very
BEWARE of the employees at this dealership, they are very dishonest and deceitful. Make sure to ask a lot of questions about your service who is working on it, where the work is being done, be very thorough. The service department is great to work with when there isn't an issue but as soon as they know you are not happy it is impossible to get ahold of anyone, especially the service manager Joe. My truck was in for a little damage on the cap caused by them in the time they had it, whoever had it put almost 100 miles on my vehicle. I asked Joe where it had to be taken his answer was "I dont know I will have to look into it". they gave my truck to a subcontractor to do body work, that contractor who the sales manager doesn't know where their shop is, used my truck to run errands all over who knows where and all I got is I don't know. I emailed my situation to who I thought was the manger but was told they no longer hold that position and would talk to the new manager about it. They must have decided that my horrible experience with Heiser's service department didn't warrant any more of their time due to this being about four weeks ago and not hearing anything back.
Sep 24, 2025
Treats you extremely well, to the point it feels like
Treats you extremely well, to the point it feels like family. Buying from Heiser is an pleasant experience . Will definitely buy from them again.
Sep 10, 2025
Thank you for the great service!
Thank you for the great service! I appreciate the fast service and support on some challenges.
Roger Droukas
Sales & Leasing Consultant
May 09, 2026
This place always been good for me and my family, we
This place always been good for me and my family, we leased many cars from here , everyone is professional and helpful. My last experience was excellent Kevin is a great person . Overall im pretty happy.
May 05, 2026
I was treated well, service complete ,attendees, very
I was treated well, service complete ,attendees, very curtious.maybe next time they could check ,windshield wipers and fluids. Otherwise quite satisfied, thanks!
May 03, 2026
Everyone is efficient and easy to work with.
Everyone is efficient and easy to work with. I’ll continue to rely on Heiser for all my driving needs.
Apr 29, 2026
Easy to work with the staff at Heiser Toyota.
Easy to work with the staff at Heiser Toyota. The delivered a quality car on time which is greatly appreciated
Apr 26, 2026
Roger has always been super helpful.
Roger has always been super helpful. Everyone is always so nice.and Michael did a great job with helping me out on all the paperwork. Again thanks for all your help.will be back in 3 years.😊
Tom Lowther
Service Advisor
Jun 30, 2026
Nothing but the best.
Nothing but the best. Problems are taken care of and service is the best. My go to.
Jun 13, 2026
Súper atento y eficiente y muy educado exelente
Súper atento y eficiente y muy educado exelente trabajador siempre ayudando y aclarando cualquier duda que tengas en la mejor de las maneras
Jun 12, 2026
Very friendly staff.
Very friendly staff. Easy to get an appointment. Tom is one of the nicest guys working in the service department !!
May 21, 2026
Friendly staff, transparent pricing, quick paperwork, and
Friendly staff, transparent pricing, quick paperwork, and excellent service made my dealership experience truly outstanding.
May 20, 2026
Great place great service ,took care of me on a Saturday
Great place great service ,took care of me on a Saturday last minute with no appointment
Jorgo Ndina
Finance Manager
Jun 14, 2026
The salespersons are very helpful.
The salespersons are very helpful. They make sure their customers questions are answered correctly and that their customers needs are met.
Jun 12, 2026
Assisted me to view and test drive a used Toyota Camry on
Assisted me to view and test drive a used Toyota Camry on short notice. The Camry was a good value and just what I was looking for.
May 30, 2026
My experience initially was great.
My experience initially was great. Things were going smooth. Only small complaint early on was I felt like I had to prompt them to get back with me about certain things. After the purchase was made we hit a few snags. I live in Michigan the dealer in Wisconsin we were coming into some logistical issues picking up the car. We had some miscommunications about me wanting to get it delivered. But they offered to meet me half way. Which was nice. But then finding me an additional driver posed to b challenging. After some back and fourth we were able to line up a day. And here’s where things really fell apart. We had 4 business days to get this lined up. Somewhat complicated task with time zone and schedule constraints. I was the only one working on this. I continually asked for driver information thy couldn’t provide. Didn’t know who was gonna do it. But 10 emails back and fourth with Javonte. He told me that they would b able to meet me at 11am central time 12 eastern. Which was my zero time in order to get either myself or my wife back to get our kid from school at 3. All was well. Until the morning of the meet. I was blind driving for an hr. The same time they shoulda been driving with no contact from anyone there. I email Javonte he says ohhh yeah. They left 35 min ago. But he’s on a day off and not in office. So I call. Eventually get with mark. Sales manager who says they will b there at noon. I say who’s noon. Bc noon central doesn’t work for me. And kinda got a lot of attitude from mark insinuating it was my fault that I had to do it today. But what really made me mad and almost call off the deal was. MARK told me they left 20 min ago. Does he need to call them back. And he gives me the drivers number. Finally. But when I call the driver he tells me they just left 2 min ago. So they messed up the time there were gonna leave. They were gonna leave and instead of just owning it they double and tripled down on the lies all the way up the sales dept. Just liars. And it’s never a good feeling buying a used car from a known proven liar. The car seems to b as advertised no complaints. And it was obviously what I deemed to be a good deal bc I bought the car. But after they proved themselves liars I wouldn’t recommend them to anyone else.
May 05, 2026
Very much a wonderful experience.
Very much a wonderful experience. Never felt pushed. Time was taken to explain in detail procedures that needed to be addressed. Christine wonderful sales lady same with Jorge explained various items in the paperwork that needed to be understood all in all a good experience. We shocked our children that we bough a car without their input shocking that we could get a beautiful car that they all love including grandchildren. That we were able to get a good price and not be swindled. A lot of appreciation to Christine who explained the financial part so easily to us. We made a good choice a good dealership and good people. Thank you.
May 04, 2026
Darrin is an excellent salesman he is patient and he gets
Darrin is an excellent salesman he is patient and he gets the job done and efficiently
Peter Miszewski
Service Advisor
Jun 20, 2026
The service was nice and friendly and they were quick
The service was nice and friendly and they were quick with the service provided. It was appreciated.
Jun 19, 2026
Peter was good because he took the time to hear my
Peter was good because he took the time to hear my issues. However he was in the middle of an illness and when I returned for a follow up appointment he was out. The gentleman that took care of me did a great job and got me out of there ahead of schedule. Don't recall his name though.
Jun 03, 2026
Talentless exploiter money hungry Incompetent and
Talentless exploiter money hungry Incompetent and unreliable unable to deliver on time Unmerciful Not customer-oriented
Jun 02, 2026
A little bit slow.
A little bit slow. 1 hour and 40 minutes for oil change and tire rotation. I had a 7:30 am appointment, left at 9:20.
May 22, 2026
Great service and very friendly staff.
Great service and very friendly staff. I'm happy I purchased my vehicle at your company
James Hicks III
Sales & Leasing Consultant
May 09, 2026
James and Michael were awesome!
James and Michael were awesome! Hands down the easiest and most enjoyable experience we have had at a dealership.
May 05, 2026
I was treated well, service complete ,attendees, very
I was treated well, service complete ,attendees, very curtious.maybe next time they could check ,windshield wipers and fluids. Otherwise quite satisfied, thanks!
May 03, 2026
The service was terrific, the new car a thrill!
The service was terrific, the new car a thrill! James was friendly, helpful, and informative.
Feb 13, 2026
My experience with Heiser Toyota through the years has
My experience with Heiser Toyota through the years has always been a positive experience. My leasing consultant, James Hicks lll, has been there throughout my leading needs. James makes the leasing experience a positive experience because he has gained my trust and is very knowledgable about the vehicle models available. His customer skills and the positive and friendly personality is the reason I look forward to working with James when it's time for a new vehicle lease. All the customer service personnel involved in my lease were friendly and professional and made the whole leasing processa positive experience.
Nov 29, 2025
We can buy from any Toyota dealer, but we only go to
We can buy from any Toyota dealer, but we only go to Heiser Toyota because of the excellent service we receive. Our family has purchased/leased more than 10 cars from Heiser. We feel like we're part of the Heiser family the minute we walk through the doors.
Darrin Henry
Sales & Leasing Consultant
Jun 11, 2026
It was really good.
It was really good. Darrin knew all his stuff and was very welcoming and informative! I'll recommend him
May 21, 2026
Friendly staff, transparent pricing, quick paperwork, and
Friendly staff, transparent pricing, quick paperwork, and excellent service made my dealership experience truly outstanding.
May 21, 2026
We eventually were able to purchase our desired car when
We eventually were able to purchase our desired car when working with Darrin. Before this, we felt the process of getting an allocation for a Sienna was not properly explained to us initially and that was frustrating and confusing.
May 13, 2026
Darrin is the xxxx 10/10 recommendation from me forever
Darrin is the xxxx 10/10 recommendation from me forever Darrin is your best rep. Love the man
May 05, 2026
I was treated well, service complete ,attendees, very
I was treated well, service complete ,attendees, very curtious.maybe next time they could check ,windshield wipers and fluids. Otherwise quite satisfied, thanks!
Chad Covert
Sales Manager
Jun 18, 2026
I had a very good experience with Darrin in sales and
I had a very good experience with Darrin in sales and Jakub in financial. They were both very helpful in the process
Jun 02, 2026
I loved dealing with Javonte, an incredibly patient,
I loved dealing with Javonte, an incredibly patient, honest and understanding sales person with excellent communication skills! He deserves the managers position!
Jun 02, 2026
From beginning to end my experience was wonderful.
From beginning to end my experience was wonderful. Quick, efficient, and straight to the point. Best pricing in Southeast Wisconsin.
May 30, 2026
My experience initially was great.
My experience initially was great. Things were going smooth. Only small complaint early on was I felt like I had to prompt them to get back with me about certain things. After the purchase was made we hit a few snags. I live in Michigan the dealer in Wisconsin we were coming into some logistical issues picking up the car. We had some miscommunications about me wanting to get it delivered. But they offered to meet me half way. Which was nice. But then finding me an additional driver posed to b challenging. After some back and fourth we were able to line up a day. And here’s where things really fell apart. We had 4 business days to get this lined up. Somewhat complicated task with time zone and schedule constraints. I was the only one working on this. I continually asked for driver information thy couldn’t provide. Didn’t know who was gonna do it. But 10 emails back and fourth with Javonte. He told me that they would b able to meet me at 11am central time 12 eastern. Which was my zero time in order to get either myself or my wife back to get our kid from school at 3. All was well. Until the morning of the meet. I was blind driving for an hr. The same time they shoulda been driving with no contact from anyone there. I email Javonte he says ohhh yeah. They left 35 min ago. But he’s on a day off and not in office. So I call. Eventually get with mark. Sales manager who says they will b there at noon. I say who’s noon. Bc noon central doesn’t work for me. And kinda got a lot of attitude from mark insinuating it was my fault that I had to do it today. But what really made me mad and almost call off the deal was. MARK told me they left 20 min ago. Does he need to call them back. And he gives me the drivers number. Finally. But when I call the driver he tells me they just left 2 min ago. So they messed up the time there were gonna leave. They were gonna leave and instead of just owning it they double and tripled down on the lies all the way up the sales dept. Just liars. And it’s never a good feeling buying a used car from a known proven liar. The car seems to b as advertised no complaints. And it was obviously what I deemed to be a good deal bc I bought the car. But after they proved themselves liars I wouldn’t recommend them to anyone else.
May 05, 2026
Very much a wonderful experience.
Very much a wonderful experience. Never felt pushed. Time was taken to explain in detail procedures that needed to be addressed. Christine wonderful sales lady same with Jorge explained various items in the paperwork that needed to be understood all in all a good experience. We shocked our children that we bough a car without their input shocking that we could get a beautiful car that they all love including grandchildren. That we were able to get a good price and not be swindled. A lot of appreciation to Christine who explained the financial part so easily to us. We made a good choice a good dealership and good people. Thank you.
Pat Pomeranz
Inventory Manager
Nov 21, 2025
Jorgo ndina thank you so much for helping us and taking
Jorgo ndina thank you so much for helping us and taking the time to explain everything about our new sienna , big thanks to Alex hall as well for keeping us on the loop while we were waiting on our vehicle, the only thing that I would suggest is better prediction on the waiting time ..
Oct 26, 2025
I had a great experience and would recommend them to
I had a great experience and would recommend them to others. They are a very professional organization.
Oct 18, 2025
I requested my car and they found it in 2 weeks.
I requested my car and they found it in 2 weeks. Quick and easy. Couldn't be happier
Jun 27, 2025
Absolutely Amazing experience!
Absolutely Amazing experience! I highly recommend their service department! 😎😎 I will be back for service!
Apr 18, 2025
I was helped very good and everyone was so professional,
I was helped very good and everyone was so professional, and I want to give a big thank you to Jose or James I think he drove my stick shift card in . And he very nice .
Jessica Phillips
Director of Finance & New Vehicle Sales
May 03, 2026
I really enjoyed my interaction with Shahat.
I really enjoyed my interaction with Shahat. He was very professional and catered to our needs. The level of service of I had to rate on a scale from 1-10 is 100, truly outstanding employee.i have and will continue to recommend all my friends and family to the Heiser family of car dealerships. Thank you!!
Apr 24, 2026
Very good sales force Great customer care ,service
Very good sales force Great customer care ,service department is excellent ,this is my third Sienna.
Oct 18, 2025
I requested my car and they found it in 2 weeks.
I requested my car and they found it in 2 weeks. Quick and easy. Couldn't be happier
Sep 03, 2025
Alex Hall was great to work with.
Alex Hall was great to work with. I appreciated that Jessica and Alex worked to put together a deal a bit over what I wanted to spend BUT for a new car. And that they didn’t hesitate to give me an out the door price.
Aug 31, 2025
I will never shop at a different dealership, whatever I
I will never shop at a different dealership, whatever I need they always seem to fulfill, I always feel like they take of me like I was family.
Jason Larner
Sales and Leasing Consultant
May 17, 2026
Everyone at Heiser did an exemplary job.
Everyone at Heiser did an exemplary job. They made it an easy and painless experience. Thank you everyone at Heiser for assisting in the purchase of my 2026 C-HR
May 05, 2026
I was treated well, service complete ,attendees, very
I was treated well, service complete ,attendees, very curtious.maybe next time they could check ,windshield wipers and fluids. Otherwise quite satisfied, thanks!
May 01, 2026
Process very fast and easy answer our questions and made
Process very fast and easy answer our questions and made sure we were happy with this Vehicle. All persons involved were very easy too work with.
Apr 10, 2026
Everything was done professionally and in a timely
Everything was done professionally and in a timely manner. No suggestions for improvement. Everyone was excellent.
Apr 10, 2026
Jason did an outstanding job and everyone else were very
Jason did an outstanding job and everyone else were very knowledgeable and extend excellent customer relations.
Alex Hall
Sales and Leasing Consultant
May 05, 2026
I was treated well, service complete ,attendees, very
I was treated well, service complete ,attendees, very curtious.maybe next time they could check ,windshield wipers and fluids. Otherwise quite satisfied, thanks!
Apr 10, 2026
Very helpful in getting me a used car that is an upgrade
Very helpful in getting me a used car that is an upgrade to my previous vehicle.
Feb 28, 2026
Heiser Toyota Milwaukee was recommended to us by a friend
Heiser Toyota Milwaukee was recommended to us by a friend who recently purchased a Toyota Crown. We worked with Alex Hall and highly recommend him. He was friendly, knowledgeable, and professional. Although we did not end up purchasing a vehicle from him, Alex gave us a wonderful customer service experience.
Feb 26, 2026
They were patient with me, understand and work with me
They were patient with me, understand and work with me with all my demands that I wanted in purchase.
Nov 21, 2025
Jorgo ndina thank you so much for helping us and taking
Jorgo ndina thank you so much for helping us and taking the time to explain everything about our new sienna , big thanks to Alex hall as well for keeping us on the loop while we were waiting on our vehicle, the only thing that I would suggest is better prediction on the waiting time ..
Jordan Christian
Sales & Leasing Consultant
Jun 14, 2026
Showed me everything in the car How yo use my phone.
Showed me everything in the car How yo use my phone. So kind. Great employee
Jun 13, 2026
Jordan was very chill, got us everything we needed,
Jordan was very chill, got us everything we needed, Carfax, had a great experience! Got us the information needed on our drive down, had the car ready to go for the test drive, then when purchased had a bow on it and cleaned up ready to take home. Had a great experience!
May 21, 2026
We eventually were able to purchase our desired car when
We eventually were able to purchase our desired car when working with Darrin. Before this, we felt the process of getting an allocation for a Sienna was not properly explained to us initially and that was frustrating and confusing.
May 05, 2026
I was treated well, service complete ,attendees, very
I was treated well, service complete ,attendees, very curtious.maybe next time they could check ,windshield wipers and fluids. Otherwise quite satisfied, thanks!
Apr 30, 2026
I walked into dealership and Jordan greeted me and from
I walked into dealership and Jordan greeted me and from there it was one of the easiest vehicle purchases I've ever made.
Michael Wemmer
Service Advisor
Jun 28, 2026
Micheal has been incredible to work with!
Micheal has been incredible to work with! He's been reliably the only person who heard my frustration w/ my car's unique challenges but was thoughtful & patient in resolving them when many others failed. He's treated me with kindness and respect & was incredibly diligent in his efforts to go above & beyond. He is, by far, the most competent & capable person I have worked with in any dealership I've been to! Give this man a raise!!
Jun 27, 2026
Very good Michael is very n knowledgeable and helpful
Very good Michael is very n knowledgeable and helpful Will visit again Recommend to my friend
Jun 23, 2026
Thorough, helpful and exceeds expectations Thank you for
Thorough, helpful and exceeds expectations Thank you for explaining the complete process of servicing Appreciate it
Jun 23, 2026
It was good Michael Wemmer helped me out he was also good
It was good Michael Wemmer helped me out he was also good too I had a good experience there
Jun 21, 2026
Always treated with a smile and very professional
Always treated with a smile and very professional Knowledgeable staff and always explain any work needed or being done
Lorri Aiono-Dimoff
Sales & Leasing Consultant
Jun 12, 2026
Assisted me to view and test drive a used Toyota Camry on
Assisted me to view and test drive a used Toyota Camry on short notice. The Camry was a good value and just what I was looking for.
May 29, 2026
Good Mucho tiempo de espera , pero todo transcurrió bien
Good Mucho tiempo de espera , pero todo transcurrió bien y en orden . El personal fue muy amable conmigo.
May 13, 2026
Good as they treated us a customer and not just a number
Good as they treated us a customer and not just a number when purchasing a used car. However, there was some miscommunication, internally, and Financing took a long time and eventually seemed rushed. Prior to leaving, there was little to no explanation of vehicle itself. I wish our overall experience was better as everyone we delt with was very friendly and helpful.
May 09, 2026
Absolutely perfect.
Absolutely perfect. Stress free and quick. Everyone was extremely helpful and did not try to over complicate my purchase.
May 05, 2026
I was treated well, service complete ,attendees, very
I was treated well, service complete ,attendees, very curtious.maybe next time they could check ,windshield wipers and fluids. Otherwise quite satisfied, thanks!
Lori Gong
Service Advisor
Dec 12, 2025
Great service.
Great service. Amazing people. Great work. I will continue to use Heiser Toyota foe my automotive needs.
Oct 09, 2025
Very good attention and efficient service They took
Very good attention and efficient service They took less than the estimated time and I liked that
Jul 31, 2025
This toyota dealer gets things done at a timely manner
This toyota dealer gets things done at a timely manner and has good customer care.
Jul 28, 2025
Everyone was nice and polite that I dealt with from the
Everyone was nice and polite that I dealt with from the person that scheduled my appointment and even text me a coupon code to the guy that took payment.
Jun 30, 2025
Clean Fair personable helpful.
Clean Fair personable helpful. Coffee needs improving. Sincere. Cooperative. Strong team approach to helping customers.
Kevin Cameron
Service Advisor
Jun 27, 2026
Excellent Communication and Customer Service.
Excellent Communication and Customer Service. Attention to Detail. Because of Kevin, I will be a Happy Repeat Customer.
Jun 26, 2026
Very well done and professional Loved the film and the
Very well done and professional Loved the film and the great service done by all
Jun 25, 2026
Quick.
Quick. Straight to the point. Helpful. Explained the problem well. Discussed recommendations thoroughly. Very welcoming. Friendly.
Jun 24, 2026
Kevin goes above and beyond with helping and making sure
Kevin goes above and beyond with helping and making sure your experience is awesome. My SUV is well taken care of and I am very happy
Jun 23, 2026
I booked my oil change on line and the work was completed
I booked my oil change on line and the work was completed in half an hour!
Nathaniel Jenkins
Service Advisor
Jun 25, 2026
There were originally some issues with the discounts
There were originally some issues with the discounts applied, but Nate called and made sure that everything was corrected. It was clear that getting it done right for me was a priority and I truly appreciated it. I am still waiting to hear back about my alignment since the paperwork shows that it is not yet within proper specs. Once this is corrected, I’ll be able to change my review to 5 stars.
Jun 17, 2026
The service technicians are all polite and courteous, the
The service technicians are all polite and courteous, the mechanics have always done very good work. I have never had to take any of our cars back to correct any issues. It's done right the first-time.
May 29, 2026
My experience with the dealership was very good!
My experience with the dealership was very good! Customer service is amazing I will be coming back
May 21, 2026
For oil and wheel rotation had to wait for 90 min.
For oil and wheel rotation had to wait for 90 min. What's the meaning of appointment..
May 19, 2026
Nate always goes out of his way to be helpful and kind.
Nate always goes out of his way to be helpful and kind. London, the technician, knows his stuff too!
Christine Michalowski
Sales & Leasing Consultant
Jun 03, 2026
The staff was very knowledgeable and offered loads of
The staff was very knowledgeable and offered loads of help. I would recommend friends to make a purchase at Heiser.
May 05, 2026
Very much a wonderful experience.
Very much a wonderful experience. Never felt pushed. Time was taken to explain in detail procedures that needed to be addressed. Christine wonderful sales lady same with Jorge explained various items in the paperwork that needed to be understood all in all a good experience. We shocked our children that we bough a car without their input shocking that we could get a beautiful car that they all love including grandchildren. That we were able to get a good price and not be swindled. A lot of appreciation to Christine who explained the financial part so easily to us. We made a good choice a good dealership and good people. Thank you.
Apr 24, 2026
Very good sales force Great customer care ,service
Very good sales force Great customer care ,service department is excellent ,this is my third Sienna.
Apr 24, 2026
great experience Heiser has treated me very good this is
great experience Heiser has treated me very good this is the third Sienna purchased at Heiser Toyota Service department has been great for maintenance
Dec 27, 2025
Good experience buying a car.
Good experience buying a car. Christine Jorgo and Gary were all great to work with and very professional
Michael Van Ackeren
Finance Manager
May 13, 2026
Good as they treated us a customer and not just a number
Good as they treated us a customer and not just a number when purchasing a used car. However, there was some miscommunication, internally, and Financing took a long time and eventually seemed rushed. Prior to leaving, there was little to no explanation of vehicle itself. I wish our overall experience was better as everyone we delt with was very friendly and helpful.
May 09, 2026
James and Michael were awesome!
James and Michael were awesome! Hands down the easiest and most enjoyable experience we have had at a dealership.
May 01, 2026
Process very fast and easy answer our questions and made
Process very fast and easy answer our questions and made sure we were happy with this Vehicle. All persons involved were very easy too work with.
Apr 27, 2026
Great to work with.
Great to work with. Knowledgeable, relateable, courteous and effecient. Will definitely buy from them again.
Apr 26, 2026
Roger has always been super helpful.
Roger has always been super helpful. Everyone is always so nice.and Michael did a great job with helping me out on all the paperwork. Again thanks for all your help.will be back in 3 years.😊
Manny López
Sales & Leasing Consultant
Jun 13, 2026
Súper atento y eficiente y muy educado exelente
Súper atento y eficiente y muy educado exelente trabajador siempre ayudando y aclarando cualquier duda que tengas en la mejor de las maneras
Feb 22, 2026
Quick and fast with good people there who know what they
Quick and fast with good people there who know what they are doing to help the customers
Jan 23, 2026
Great service!
Great service!! Very professional from the introduction to when I left, I was treated with honesty and kindness. Worked with me in every aspect to make sure I left with the vehicle I wanted. Thank you Manny!!
Oct 31, 2025
It was very friendly and very fair.
It was very friendly and very fair. Everyone was very nice. The experience was great.
Aug 23, 2025
Manny has been a pleasure to work with.
Manny has been a pleasure to work with. He is friendly, hardworking, and customer oriented. Being a first time car buyer Manny understood all my concerns with the experience and assisted me through this process professionally. Manny is great at his job. His knowledge and expertise with Toyotas and his dedication to make customer feel heard really made everything a lot easier.
John Piquette
Parts Representative
Oct 18, 2025
I requested my car and they found it in 2 weeks.
I requested my car and they found it in 2 weeks. Quick and easy. Couldn't be happier
Jul 04, 2025
A step above the rest.
A step above the rest. Mike kept me up to date during the entire service experience and gave me the comfort that I had my Lexus at the right place for my transmission problem. The technician, Isaac, even chatted with me about what he all did and possible future maintenance needs. Thank you Heiser!!
Apr 13, 2025
Very happy with James and this dealership.
Very happy with James and this dealership. Everything was smooth and all were pleasant to work with.
Mar 13, 2025
Heiser Toyota is wonderful and does a great job.
Heiser Toyota is wonderful and does a great job. I will never go anywhere else even though I travel from Oconomowoc. It is worth the trip
Jan 20, 2025
Absolutely professional as soon as I walked in.
Absolutely professional as soon as I walked in. I was greeted, and the wait was not long. I was offered condiments. And the waiting area was nice and clean. The service that was done to my automobile was done professional.
Javonte LeFlore
Sales & Leasing Consultant
Jun 17, 2026
The vehicles we were interested in were ready and waiting
The vehicles we were interested in were ready and waiting for our review and test drive. Javante went thru the differences. He was willing to work with us through a couple of our issues. Once purchased went thru several features in depth on the vehicle so we could drive it home safely to Rockford. Overall we were pleased and have passed on both his and the dealership information to a friend in the Milwaukee area.
Jun 02, 2026
Deal was good, car was not clean.
Deal was good, car was not clean. Seemed like a long wait to pay without financing.
May 30, 2026
My experience initially was great.
My experience initially was great. Things were going smooth. Only small complaint early on was I felt like I had to prompt them to get back with me about certain things. After the purchase was made we hit a few snags. I live in Michigan the dealer in Wisconsin we were coming into some logistical issues picking up the car. We had some miscommunications about me wanting to get it delivered. But they offered to meet me half way. Which was nice. But then finding me an additional driver posed to b challenging. After some back and fourth we were able to line up a day. And here’s where things really fell apart. We had 4 business days to get this lined up. Somewhat complicated task with time zone and schedule constraints. I was the only one working on this. I continually asked for driver information thy couldn’t provide. Didn’t know who was gonna do it. But 10 emails back and fourth with Javonte. He told me that they would b able to meet me at 11am central time 12 eastern. Which was my zero time in order to get either myself or my wife back to get our kid from school at 3. All was well. Until the morning of the meet. I was blind driving for an hr. The same time they shoulda been driving with no contact from anyone there. I email Javonte he says ohhh yeah. They left 35 min ago. But he’s on a day off and not in office. So I call. Eventually get with mark. Sales manager who says they will b there at noon. I say who’s noon. Bc noon central doesn’t work for me. And kinda got a lot of attitude from mark insinuating it was my fault that I had to do it today. But what really made me mad and almost call off the deal was. MARK told me they left 20 min ago. Does he need to call them back. And he gives me the drivers number. Finally. But when I call the driver he tells me they just left 2 min ago. So they messed up the time there were gonna leave. They were gonna leave and instead of just owning it they double and tripled down on the lies all the way up the sales dept. Just liars. And it’s never a good feeling buying a used car from a known proven liar. The car seems to b as advertised no complaints. And it was obviously what I deemed to be a good deal bc I bought the car. But after they proved themselves liars I wouldn’t recommend them to anyone else.
May 05, 2026
I was treated well, service complete ,attendees, very
I was treated well, service complete ,attendees, very curtious.maybe next time they could check ,windshield wipers and fluids. Otherwise quite satisfied, thanks!
Oct 18, 2025
I requested my car and they found it in 2 weeks.
I requested my car and they found it in 2 weeks. Quick and easy. Couldn't be happier
Gary Jaros
General Manager
May 13, 2026
Good as they treated us a customer and not just a number
Good as they treated us a customer and not just a number when purchasing a used car. However, there was some miscommunication, internally, and Financing took a long time and eventually seemed rushed. Prior to leaving, there was little to no explanation of vehicle itself. I wish our overall experience was better as everyone we delt with was very friendly and helpful.
Apr 17, 2026
Everything went smoothly and easy They help us out and
Everything went smoothly and easy They help us out and was willing to give us all the answer we need on all the car that we was interested in it and also my sale guy did a very good job at handling everything
Apr 10, 2026
Jason did an outstanding job and everyone else were very
Jason did an outstanding job and everyone else were very knowledgeable and extend excellent customer relations.
Apr 01, 2026
Very helpful Alex did everything he could to find me a
Very helpful Alex did everything he could to find me a car and a deal that I was looking for
Feb 22, 2026
Quick and fast with good people there who know what they
Quick and fast with good people there who know what they are doing to help the customers
Steve Nowak
Parts Manager
Jun 27, 2025
Absolutely Amazing experience!
Absolutely Amazing experience! I highly recommend their service department! 😎😎 I will be back for service!
Nov 01, 2024
A wonderful group of dedicated employees who provide
A wonderful group of dedicated employees who provide honest estimates on work needed and treat the customer with dignity and respect.. I trust them completely and they have never failed to meet their promise to provide the very best service.
Oct 27, 2024
On time,nice communication between everyone, nice
On time,nice communication between everyone, nice atmosphere for waiting guess, free snacks for. Guess , free coffees for guests…
Oct 16, 2024
Great service .
Great service . All went above and beyond to make sure I was satisfied . Thanks all
Sep 20, 2024
They were quick to get me in and on time with estimate
They were quick to get me in and on time with estimate how long the job would take.
Brian Crandall
Sales Director
Apr 10, 2025
Peter and his group has been really nice to take care of
Peter and his group has been really nice to take care of any of my car’s need. I would highly recommend this place.
Nov 19, 2024
Best service experience and friendliest staff around.
Best service experience and friendliest staff around. Tommy Toyota takes care of all of my Toyotas at Heiser Toyota!
Sep 28, 2024
All you need to know is they fixed the car right the
All you need to know is they fixed the car right the first time. Professional and courteous.
Feb 09, 2024
We are 10 year very satisfied repeat customers and always
We are 10 year very satisfied repeat customers and always request to work with Roger Doukas!
Jan 06, 2024
I am providing an updated review in response to my
I am providing an updated review in response to my review on 09/28/23. Upon purchasing my vehicle from Heiser Toyota, I left the dealership with my expectations not met and highly dissatisfied. After lengthy conversations with the Director, Brian Crandall, he assured me that Heiser would make things right. Brian was able to coordinate various services needed for my vehicle, have the representative for Auto Amour, Tom Ripple, personally reapply the protectant to my vehicle, and ensure that when I left, my vehicle met my expectations. The service gentleman, Tom Lowther, was personable and wonderful throughout the duration of my service, providing frequent updates. In addition, the Auto Amour representative, Tom Ripple, exceeded all of my expectations. Tom was personable and carefully listened, validated, and effectively communicated all the steps he was going to take to address the concerns I had brought to the Director's attention. Tom also provided frequent updates regarding the process of my vehicle and personally completed a final walk-through. Tom Ripple made sure I left Heiser Toyota fully satisfied and more. The dissatisfaction that I had after purchasing my vehicle has all been corrected, as the director, Brian Crandall, ensured. Additionally, not only have my expectations been met, but Brian Crandall and Tom Ripple continued to go above and beyond. Both individuals took the time from their vacation and day to provide a check-in regarding the service I had received, ensuring it met my expectations. With this said Brian and Tom were able to address all of my concerns, demonstrate effective communication, and exceed all my expectations!
