Staff

Al Hussain

Al Hussain

Sales & Leasing Consultant

Certified
851 Reviews
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Shahat Mohamed

Shahat Mohamed

Sales Manager

Certified
734 Reviews
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Vincent Lor

Vincent Lor

Dispatcher

Certified
653 Reviews
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Jakub Kania

Jakub Kania

Finance Manager

Certified
583 Reviews
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Joe Kuckuk

Joe Kuckuk

Service Manager
523 Reviews
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Roger Droukas

Roger Droukas

Sales & Leasing Consultant

Certified
499 Reviews
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Colt Grandstaff

Colt Grandstaff

Finance Manager

Certified
447 Reviews
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James Hicks III

James Hicks III

Sales & Leasing Consultant

Certified
388 Reviews
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Darrin Henry

Darrin Henry

Sales & Leasing Consultant

Certified
315 Reviews
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Jorgo Ndina

Jorgo Ndina

Finance Manager

Certified
311 Reviews
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Peter Miszewski

Peter Miszewski

Service Advisor

Certified
292 Reviews
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Pat Pomeranz

Pat Pomeranz

Inventory Manager
241 Reviews
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Tom Lowther

Tom Lowther

Service Advisor

Certified
217 Reviews
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Jessica Phillips

Jessica Phillips

General Manager
201 Reviews
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Chad Covert

Chad Covert

Sales Manager

Certified
197 Reviews
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Matt Foti

Matt Foti

Service Advisor

Certified
186 Reviews
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Jason Larner

Jason Larner

Sales and Leasing Consultant

Certified
171 Reviews
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Alex Hall

Alex Hall

Sales and Leasing Consultant
155 Reviews
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Jordan Christian

Jordan Christian

Sales & Leasing Consultant

Certified
139 Reviews
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Joshua Porter

Joshua Porter

Service Advisor

Certified
116 Reviews
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Lorri Aiono-Dimoff

Lorri Aiono-Dimoff

Sales & Leasing Consultant
92 Reviews
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Kevin Garski

Kevin Garski

Parts Manager
90 Reviews
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Christine Michalowski

Christine Michalowski

Sales & Leasing Consultant
37 Reviews
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Christopher Dixon

Christopher Dixon

Service Advisor

Certified
29 Reviews
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Shardai Flores

Shardai Flores

Sales Manager
15 Reviews
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Lori Gong

Lori Gong

Service Advisor

Certified
15 Reviews
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Christopher Graesing

Christopher Graesing

Service Advisor
8 Reviews
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Amanda Millonzi

Amanda Millonzi

Sales & Leasing Consultant
8 Reviews
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John Piquette

John Piquette

Parts Rep
6 Reviews
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Xavier Lee

Xavier Lee

Parts Rep
5 Reviews
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Brian Crandall

Brian Crandall

Sales Director
2 Reviews
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Steve Nowak

Steve Nowak

Parts Manager
2 Reviews
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Al Hussain

Al Hussain

Sales & Leasing Consultant

851 Reviews
Certified
Contact Me
Dealership Experience 26 years 8 months
Industry Experience 26 years 8 months
Al joined the Heiser family over 20 years ago and has become a seasoned leader of our dealership sales team. Al’s success is drawn from his dedication to his customers, giving “110%”. His mission is to make sure customers get the best out of their purchase experience. Al is simply always available. In a business involving long hours already, that’s dedication! Many of Al’s customers and colleagues comment on his passion for the brand. Al believes so much in Toyota that he’s been dubbed “The Toyota Professional”. He’ll be the first to brag about his own Camry, with over 88,000 miles and “many great years of life yet to go”. He can provide his customers with all the information they need to get the perfect Toyota vehicle for them.
Recent Reviews

Jun 14, 2024

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Al Hussein.

Al Hussein....very nice man...did a great job on helping with my 2021 tundra...love the experience...

Jun 11, 2024

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Al covered all the features and answered all of my

Al covered all the features and answered all of my questions. He and his team processed the paperwork efficiently.

Jun 06, 2024

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As soon as I walked in the door a very nice man came up

As soon as I walked in the door a very nice man came up and from that moment everything went very well. That man was Al and he did everything to help me get the vehicle that was good for me.

Jun 04, 2024

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Al and Colt were a huge help in helping me buy my first

Al and Colt were a huge help in helping me buy my first car. Really appreciated the way they helped me out throughout the process.

Jun 04, 2024

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Dealership sales staff were very helpful and

Dealership sales staff were very helpful and knowledgeable. We had a very quick and easy experience and love our new Sienna! We will be back in the future!!

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Shahat Mohamed

Shahat Mohamed

Sales Manager

734 Reviews
Certified
Dealership Experience 10 years 5 months
Recent Reviews

Jun 16, 2024

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Roger was excellent!

Roger was excellent! He helped me and kept me updated throughout the 18 months of ordering and waiting for my car to arrive! Highly recommend Roger to help buy your perfect car!! Thank you so much Roger!

Jun 12, 2024

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Darrin was very helpful, knowledgeable, and super nice.

Darrin was very helpful, knowledgeable, and super nice. I would 100% buy from him and Heiser again.

Jun 04, 2024

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Dealership sales staff were very helpful and

Dealership sales staff were very helpful and knowledgeable. We had a very quick and easy experience and love our new Sienna! We will be back in the future!!

Jun 03, 2024

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This is the eleventh car I have bought from Heiser.

This is the eleventh car I have bought from Heiser. Great dealership and my salesman Roger has always been top notch.

Jun 03, 2024

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Friendly, great experience purchasing my new Grand

Friendly, great experience purchasing my new Grand Hylander. Service department took care of me, and did a great job.

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Vincent Lor

Vincent Lor

Dispatcher

653 Reviews
Certified
Recent Reviews

Jun 12, 2024

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Great customer service highly recommend they where out of

Great customer service highly recommend they where out of soda but that's not what I came there for....2 thumbs up

Jun 06, 2024

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The service desk was great.

The service desk was great. Very supportive and informative. I was entirely satisfied with my visit.

May 31, 2024

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Everyone was so nice to me.

Everyone was so nice to me. They explained what they were going to do, and the job actually took less time than I thought.

May 29, 2024

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Great customer service!

Great customer service! I always go back to Heiser Toyota for parts and services. They always do a great job!

May 24, 2024

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Fast service, great communication, will definitely be

Fast service, great communication, will definitely be back again for more service in the future

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Jakub Kania

Jakub Kania

Finance Manager

583 Reviews
Certified
Recent Reviews

Jun 16, 2024

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Roger was excellent!

Roger was excellent! He helped me and kept me updated throughout the 18 months of ordering and waiting for my car to arrive! Highly recommend Roger to help buy your perfect car!! Thank you so much Roger!

Jun 15, 2024

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Jason was great to work with in buying my new vehicle.

Jason was great to work with in buying my new vehicle. Thank you for the wonderful experience.

Jun 13, 2024

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Took care of me and made sure I was a happy customer.

Took care of me and made sure I was a happy customer. Went above and beyond

Jun 06, 2024

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As soon as I walked in the door a very nice man came up

As soon as I walked in the door a very nice man came up and from that moment everything went very well. That man was Al and he did everything to help me get the vehicle that was good for me.

Jun 04, 2024

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Dealership sales staff were very helpful and

Dealership sales staff were very helpful and knowledgeable. We had a very quick and easy experience and love our new Sienna! We will be back in the future!!

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Joe Kuckuk

Joe Kuckuk

Service Manager
Recent Reviews

Jun 13, 2024

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Took care of me and made sure I was a happy customer.

Took care of me and made sure I was a happy customer. Went above and beyond

Jun 08, 2024

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Close mouths don’t get fed!

Close mouths don’t get fed! Make sure you fully understand what you’re paying for. They really do go out of their way to try and scam you. It’s pretty sad and quite frankly ridiculous. Sales representatives definitely suck up to you and tell you what you want to hear only for it to be false. One person tells you something and the next tells you the complete opposite. Once you sign and pay, they could care less. Just be careful with this establishment. If I had known that every time I go in for service I would not have a great experience, I would’ve never bought my car from here. Forget about talking to a manager too. If you don’t go looking for one yourself, you’ll never get to speak to one.

May 30, 2024

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Communication was not clear about services being provided

Communication was not clear about services being provided prior to appointment. Was not compensated for improper tire wear due to mechanical issues with truck because having after market tires not factory tires. Dealership not willing to advocate for customer to Toyota making customer contact Toyota for tire wear compensation. Also did not ok a tire rotation that was performed. Only agreed to an oil change. Did not want tires rotated. Service guy Toyota Tom tells you to rate him a 5. Regardless of the quality of service.

Apr 13, 2024

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The service team at Heiser are very professional and

The service team at Heiser are very professional and shared a program to save me $30+ on my oil changes over the next couple of years. I would recommend this dealership for all your vehicle needs.

Jan 16, 2024

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Terrible experience.

Terrible experience. Still don't have my truck. Gave me loaner car with terrible tires and now I've been stuck in the snow. Technician overfilled car with oil and now they had to replace a catalytic converter on a brand new car. Highly HIGHLY upset and looking for SERIOUS compensation. Had to get towed out of parking spot in snow costing me money that I wouldn't have to spend if I had my truck.

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Roger Droukas

Roger Droukas

Sales & Leasing Consultant

499 Reviews
Certified
Contact Me
Dealership Experience 27 years 6 months
Industry Experience 27 years 6 months
Roger joined the Heiser Family in January 1997 and has risen to become the seasoned veteran of our team. Since the beginning, Roger has consistently received high marks from satisfied sales customers. Perhaps his success is drawn from his strong values. Roger’s mission is to treat every customer with the utmost respect, providing the tools they need to make the right decision within the time they need. In many ways, he’s become the “go-to-guy” among our salespeople. Roger’s customers and colleagues often comment on his strong work ethic. He wants everyone he encounters to feel at ease around him. So, Roger makes sure he communicates clearly to build confidence in the job he is doing. As a result, he creates a relaxed environment in which to work and shop. Roger also has an active life outside of the Heiser Toyota sales department. He loves the outdoors and spends his free time fishing & snowmobiling. His memorable pictures are often shared with his colleagues and customers.
Recent Reviews

Jun 16, 2024

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Roger was excellent!

Roger was excellent! He helped me and kept me updated throughout the 18 months of ordering and waiting for my car to arrive! Highly recommend Roger to help buy your perfect car!! Thank you so much Roger!

Jun 03, 2024

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This is the eleventh car I have bought from Heiser.

This is the eleventh car I have bought from Heiser. Great dealership and my salesman Roger has always been top notch.

Jun 02, 2024

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There was SOME of the usual gamesmanship that goes into

There was SOME of the usual gamesmanship that goes into car purchases going on, but one of the things I like about Heiser is that they keep it to a minimum. That's why we chose them in the first case...unlike other dealers, they gave us an out-the-door price via messages first. Once we got there, they bargained in good faith and we got a negotiated price that left us entirely happy. We're the kind of people who treat car-buying the same way we treat getting a colonoscopy...but I have no doubt Heiser will be our first choice the next time we're car buying. Which will admittedly not happen until we drive this lovely blue Corolla into the ground.

Jun 02, 2024

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Rodger was awesome.

Rodger was awesome. He helped me with everything I needed to choose the right car.

May 30, 2024

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Given it was my first time buying a car, Roger was very

Given it was my first time buying a car, Roger was very open and honest and easy to do business with.

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Colt Grandstaff

Colt Grandstaff

Finance Manager

447 Reviews
Certified
Dealership Experience 3 years 4 months
Industry Experience 8 years 7 months
Recent Reviews

Jun 17, 2024

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Each member of Heiser treated me with respect and

Each member of Heiser treated me with respect and determination to meet my desires in my new car purchase. Jessie was so professional and stuck with me while I changed my mind several times on what to get without frustration. She assured me I must get what I wanted and not to settle for less! When I did finally make up my mind and chose the 24 Crown, “D” went over each part of the multimedia options this car offered. He is a great asset to the company with great knowledge of the electronics offered, which is many! Colt went through each option of the extended warranty and made me feel comfortable about purchasing it. Each individual treated me professionally and made sure my needs were met in every way. Thanks Heiser!

Jun 17, 2024

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The dealership provided great service.

The dealership provided great service. Everybody was very helpful. All of my questions were answered.

Jun 14, 2024

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A nice dealership with friendly staff with a nice

A nice dealership with friendly staff with a nice showroom. I had a great buying experience with Jason and Colt!

Jun 12, 2024

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Great Service Everytime I Go There It's Starting To

Great Service Everytime I Go There It's Starting To Really Feel Like Home At Toyota Thanks To All You Guys.

Jun 12, 2024

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Darrin was very helpful, knowledgeable, and super nice.

Darrin was very helpful, knowledgeable, and super nice. I would 100% buy from him and Heiser again.

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James Hicks III

James Hicks III

Sales & Leasing Consultant

388 Reviews
Certified
Contact Me
Dealership Experience 19 years 10 months
Industry Experience 19 years 10 months
James Hicks joined Heiser Toyota as a Sales Consultant in 2004. He’s known for his ever-present smile. But what his fellow colleagues notice most, is its electric way of spreading to his customers. James always seems to have the happiest customers. James sure goes out of his way to make you feel like he really wants your business. He’s friendly and works his hardest to get you the best deal possible. Growing up, James had a passion for music. In fact, he was once a member of the opening act for The Four Tops and The Temptations. Heiser Toyota would like to recognize him for “The Way You Do the Things You Do”, but James would most likely respond “I Can’t Help Myself”. Outside of the dealership showroom, James is an all-around family man, the proud father of five children. Church and a faith-filled life are important to him. James is an elder in his Church, and works every day to provide an example for others to respect and follow.
Recent Reviews

Jun 13, 2024

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Took care of me and made sure I was a happy customer.

Took care of me and made sure I was a happy customer. Went above and beyond

Jun 08, 2024

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Close mouths don’t get fed!

Close mouths don’t get fed! Make sure you fully understand what you’re paying for. They really do go out of their way to try and scam you. It’s pretty sad and quite frankly ridiculous. Sales representatives definitely suck up to you and tell you what you want to hear only for it to be false. One person tells you something and the next tells you the complete opposite. Once you sign and pay, they could care less. Just be careful with this establishment. If I had known that every time I go in for service I would not have a great experience, I would’ve never bought my car from here. Forget about talking to a manager too. If you don’t go looking for one yourself, you’ll never get to speak to one.

Jun 02, 2024

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Rodger was awesome.

Rodger was awesome. He helped me with everything I needed to choose the right car.

May 25, 2024

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Great people.

Great people. James Hicks is best salesman . The professionalism here at Heiser Toyota was great and so appreciated. Good customer service today is hard to find.

May 18, 2024

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James Hicks took great care of us and made sure we had no

James Hicks took great care of us and made sure we had no questions or concerns before we left.

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Darrin Henry

Darrin Henry

Sales & Leasing Consultant

315 Reviews
Certified
Recent Reviews

Jun 17, 2024

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Each member of Heiser treated me with respect and

Each member of Heiser treated me with respect and determination to meet my desires in my new car purchase. Jessie was so professional and stuck with me while I changed my mind several times on what to get without frustration. She assured me I must get what I wanted and not to settle for less! When I did finally make up my mind and chose the 24 Crown, “D” went over each part of the multimedia options this car offered. He is a great asset to the company with great knowledge of the electronics offered, which is many! Colt went through each option of the extended warranty and made me feel comfortable about purchasing it. Each individual treated me professionally and made sure my needs were met in every way. Thanks Heiser!

Jun 12, 2024

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Great Service Everytime I Go There It's Starting To

Great Service Everytime I Go There It's Starting To Really Feel Like Home At Toyota Thanks To All You Guys.

Jun 12, 2024

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Darrin was very helpful, knowledgeable, and super nice.

Darrin was very helpful, knowledgeable, and super nice. I would 100% buy from him and Heiser again.

May 31, 2024

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Shahat did an amazing job initiating the lease process

Shahat did an amazing job initiating the lease process and maintaining contact throughout the process. Darrin did a fantastic job of showing me the workings of my new Highlander. Jakub was great and very thorough in working through the concluding financial steps of the lease process. I would most highly recommend them and Heiser Toyota to anyone wanting or needing a car.

May 29, 2024

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Everyone was a pleasure to work with, they were thorough

Everyone was a pleasure to work with, they were thorough in explaining & answering questions that we had. The only downfall was having to wait on the title which caused a delay; however, we were notified when the title arrived and finished the process smoothly.

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Jorgo Ndina

Jorgo Ndina

Finance Manager

311 Reviews
Certified
Dealership Experience 8 years 4 months
Industry Experience 8 years 4 months
I’ve been with Heiser for two years and really enjoy the industry. My previous background in maitenance allows me to thoroughly explain the vehicle you’re looking at. When I’m not at the dealership I spend a lot of time outdoors, especially hiking, fishing and occasionally hunting. When you’re ready to find your next vehicle, I’d enjoy helping you out.
Recent Reviews

Jun 16, 2024

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Roger was excellent!

Roger was excellent! He helped me and kept me updated throughout the 18 months of ordering and waiting for my car to arrive! Highly recommend Roger to help buy your perfect car!! Thank you so much Roger!

Jun 13, 2024

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First time that I have had an enjoyable experience when

First time that I have had an enjoyable experience when purchasing a vehicle. I highly recommend Heiser Toyota to purchase a vehicle. Jordan was very personable and professional, listened to my concern and questions

Jun 11, 2024

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Al covered all the features and answered all of my

Al covered all the features and answered all of my questions. He and his team processed the paperwork efficiently.

Jun 04, 2024

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Christine was not pushy but she was helpful and willing

Christine was not pushy but she was helpful and willing to help us and work with our schedule.

Jun 03, 2024

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I purchased a new RAV4 and worked with Christine.

I purchased a new RAV4 and worked with Christine. She was a wonderful salesperson and answered all of my questions thoroughly. She made the entire process smooth and fun. When any of my family or friends need a car in the future I will be sure to recommend they contact her. I also worked with Jorgo in the finance department and he was an absolute pleasure. He explained everything and made sure that all my questions were answered before I left.

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Peter Miszewski

Peter Miszewski

Service Advisor

292 Reviews
Certified
Recent Reviews

Jun 18, 2024

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Thank you for the service you have provided!

Thank you for the service you have provided! Peter was professional, listened to my concerns and offered the answers. Thanks!

Jun 15, 2024

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They Have Done A Few Oil Changes For Me With No Problems

They Have Done A Few Oil Changes For Me With No Problems Starting Ever Yet

Jun 14, 2024

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I have owned my 2023 Sienna for just over a year and have

I have owned my 2023 Sienna for just over a year and have dealt with Heiser’s Service Center three times and have yet to have a good experience. Worst customer service I’ve ever had in my life with a dealership service center. I will never buy another car from Heiser in my life.

Jun 12, 2024

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Great customer service highly recommend they where out of

Great customer service highly recommend they where out of soda but that's not what I came there for....2 thumbs up

Jun 12, 2024

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Great Service Everytime I Go There It's Starting To

Great Service Everytime I Go There It's Starting To Really Feel Like Home At Toyota Thanks To All You Guys.

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Pat Pomeranz

Pat Pomeranz

Inventory Manager
Hello, my name is Pat Pomeranz and I am the Inventory Manager here at Heiser Toyota. Thank you for choosing Heiser and I look forward to assisting you! Please feel free to email me at [email protected].
Recent Reviews

Jun 03, 2024

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This is the eleventh car I have bought from Heiser.

This is the eleventh car I have bought from Heiser. Great dealership and my salesman Roger has always been top notch.

May 21, 2024

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I would recommend Al Hussain and Heiser Toyota to friends

I would recommend Al Hussain and Heiser Toyota to friends and family!! What a great experience it was to work with Al. Everything went smoothly and I got a great deal and worked with wonderful people. I would give both Al and Heiser Toyota 20 stars ⭐️ if it would give me that option. I am completely happy and absolutely love my new Rav 4 Hybrid woodland edition ❤️❤️❤️Thank you to everyone that was there to help. And also to Jakob in financing too Wonderful!!!!

May 15, 2024

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Been coming here for over 10 years, with no less than six

Been coming here for over 10 years, with no less than six leases and one purchase in that timeframe. Everything from sales to reception to the maintenance team has been wonderful to work with.

May 01, 2024

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This is the second vehicle we have purchased from Heiser

This is the second vehicle we have purchased from Heiser Toyota and the service we received was EXCEPTIONAL as always! Rodger has amazing product knowledge and professionalism as well as an uncanny ability to know exactly what vehicle to recommend to his customers based on their needs.

Apr 13, 2024

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The service team at Heiser are very professional and

The service team at Heiser are very professional and shared a program to save me $30+ on my oil changes over the next couple of years. I would recommend this dealership for all your vehicle needs.

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Tom Lowther

Tom Lowther

Service Advisor

217 Reviews
Certified
Recent Reviews

Jun 15, 2024

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Service was exceptional at the dealership.

Service was exceptional at the dealership. The staff were professional, efficient, and attentive to all needs.

Jun 13, 2024

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I have been using Heiser Toyota as the sole service

I have been using Heiser Toyota as the sole service provider for my 2012 RAV4. They have always done right by me and I will continue to bring car in for service and maintenance.

Jun 12, 2024

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Great customer service highly recommend they where out of

Great customer service highly recommend they where out of soda but that's not what I came there for....2 thumbs up

Jun 12, 2024

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Great service, friendly and helpful employees.

Great service, friendly and helpful employees. My daughter loves her new mirror on her truck.

Jun 12, 2024

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Great Service Everytime I Go There It's Starting To

Great Service Everytime I Go There It's Starting To Really Feel Like Home At Toyota Thanks To All You Guys.

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Jessica Phillips

Jessica Phillips

General Manager
Recent Reviews

Jun 17, 2024

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Each member of Heiser treated me with respect and

Each member of Heiser treated me with respect and determination to meet my desires in my new car purchase. Jessie was so professional and stuck with me while I changed my mind several times on what to get without frustration. She assured me I must get what I wanted and not to settle for less! When I did finally make up my mind and chose the 24 Crown, “D” went over each part of the multimedia options this car offered. He is a great asset to the company with great knowledge of the electronics offered, which is many! Colt went through each option of the extended warranty and made me feel comfortable about purchasing it. Each individual treated me professionally and made sure my needs were met in every way. Thanks Heiser!

May 29, 2024

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Everyone at Heiser Toyota was very welcoming and

Everyone at Heiser Toyota was very welcoming and professional. We are very pleased with our vehicle purchase.

May 18, 2024

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Competitive, professional, excellent service, values

Competitive, professional, excellent service, values earning and maintaining the customer’s trust. Sales, service and finance staff are extremely helpful, the word is their bond. Special Kudos to Al Hussain, Sales and Colt Grandstaff. Extremely customer service oriented, very trust worthy, great product knowledge, very articulate communicators.

May 07, 2024

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Good service, friendly staff, and fast service.

Good service, friendly staff, and fast service. I love my new car! We would happily recommend Heiser Toyota to friends.

May 06, 2024

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Everyone we spoke to was easy going and friendly.

Everyone we spoke to was easy going and friendly. Putting in the extra mile to ensure satisfaction.

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Chad Covert

Chad Covert

Sales Manager

197 Reviews
Certified
Recent Reviews

Jun 13, 2024

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Took care of me and made sure I was a happy customer.

Took care of me and made sure I was a happy customer. Went above and beyond

Jun 12, 2024

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Great Service Everytime I Go There It's Starting To

Great Service Everytime I Go There It's Starting To Really Feel Like Home At Toyota Thanks To All You Guys.

May 07, 2024

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Got everything I needed.

Got everything I needed... there was a little problem with the computer program. Also, I know you are trying to sell the extended warranties, but I should not have to listen to them if I knew ahead of time that I was not interested.

May 01, 2024

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This is the second vehicle we have purchased from Heiser

This is the second vehicle we have purchased from Heiser Toyota and the service we received was EXCEPTIONAL as always! Rodger has amazing product knowledge and professionalism as well as an uncanny ability to know exactly what vehicle to recommend to his customers based on their needs.

Apr 27, 2024

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Everyone at the dealership was EXCELLENT!

Everyone at the dealership was EXCELLENT!!! James Hicks did a great job of helping me throughout the entire process!

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Matt Foti

Matt Foti

Service Advisor

186 Reviews
Certified
Recent Reviews

Jun 14, 2024

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They completed scheduled maintenance and recall

They completed scheduled maintenance and recall inspection in less time than I expected. Professional and courteous.

Jun 13, 2024

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Heiser Toyota serviced my 2011 Sienna and I was happy

Heiser Toyota serviced my 2011 Sienna and I was happy with the service - so much that when I was looking for a Highlander, I wanted to get it from Heiser. My last visit, I didn't get a satisfactory answer to why the info system has been acting up and most recently, started requesting a PIN. After a longer than expected wait, I was told to push the SOS button on my vehicle to speak to Toyota directly (and of course the info screen must be in PIN mode) - Haven't done yet, seems extreme answer. Toyota needs to get that answer directly TO the Service Technicians. So no "5" for my last service

Jun 12, 2024

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Great customer service highly recommend they where out of

Great customer service highly recommend they where out of soda but that's not what I came there for....2 thumbs up

Jun 06, 2024

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The service desk was great.

The service desk was great. Very supportive and informative. I was entirely satisfied with my visit.

Jun 03, 2024

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Friendly & efficient, give good explanations re future

Friendly & efficient, give good explanations re future preventitive service. Very courteous, always able to find appt that works for me

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Jason Larner

Jason Larner

Sales and Leasing Consultant

171 Reviews
Certified
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Dealership Experience 11 years 2 months
Industry Experience 11 years 2 months
Recent Reviews

Jun 15, 2024

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Jason was great to work with in buying my new vehicle.

Jason was great to work with in buying my new vehicle. Thank you for the wonderful experience.

Jun 14, 2024

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A nice dealership with friendly staff with a nice

A nice dealership with friendly staff with a nice showroom. I had a great buying experience with Jason and Colt!

May 29, 2024

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Everyone at Heiser Toyota was very welcoming and

Everyone at Heiser Toyota was very welcoming and professional. We are very pleased with our vehicle purchase.

May 29, 2024

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Jason and the group at Heiser were very helpful and were

Jason and the group at Heiser were very helpful and were great to work with.

May 17, 2024

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The staff was efficient and helpful.

The staff was efficient and helpful. They were able to track the car’s record and determine what was needed.

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Alex Hall

Alex Hall

Sales and Leasing Consultant
Recent Reviews

Jun 17, 2024

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The dealership provided great service.

The dealership provided great service. Everybody was very helpful. All of my questions were answered.

Jun 09, 2024

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The team was quite efficient and understood what I was

The team was quite efficient and understood what I was looking for and managed the time well as I had limited time to test drive and make the selection of the car. The sales person Alex explained the process and all the key features of the car very well. I will recommend my friend your dealer ship if they are looking to buy a new or used car

Jun 03, 2024

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Friendly, great experience purchasing my new Grand

Friendly, great experience purchasing my new Grand Hylander. Service department took care of me, and did a great job.

May 19, 2024

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I was looking for a specific 2024 Tacoma and Jordan

I was looking for a specific 2024 Tacoma and Jordan Christian found me one that was really close. Then another became available sooner that was also similar, but with more options and Jordan gave me a good deal so I went with that one. I appreciated his excellent customer service and felt well taken care of.

May 11, 2024

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This was a long distance buy.

This was a long distance buy. Alex Holland took good care of me and the truck was ready when I airlined in. Only negative was they had screwed a license plate holder to the plastic front bumper. My state doesn’t require a front plate, now I have two misaligned screw holes in my front bumper. Should have asked me. Financing was arranged and took minimal time to complete. Over all good job.

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Jordan Christian

Jordan Christian

Sales & Leasing Consultant

139 Reviews
Certified
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Dealership Experience 3 years 3 months
Industry Experience 9 years 2 months
Recent Reviews

Jun 13, 2024

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First time that I have had an enjoyable experience when

First time that I have had an enjoyable experience when purchasing a vehicle. I highly recommend Heiser Toyota to purchase a vehicle. Jordan was very personable and professional, listened to my concern and questions

Jun 04, 2024

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Dealership sales staff were very helpful and

Dealership sales staff were very helpful and knowledgeable. We had a very quick and easy experience and love our new Sienna! We will be back in the future!!

May 29, 2024

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Good service and satisfied great deal hope have to visit

Good service and satisfied great deal hope have to visit next plan thank you so much

May 19, 2024

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I was looking for a specific 2024 Tacoma and Jordan

I was looking for a specific 2024 Tacoma and Jordan Christian found me one that was really close. Then another became available sooner that was also similar, but with more options and Jordan gave me a good deal so I went with that one. I appreciated his excellent customer service and felt well taken care of.

May 17, 2024

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Good customer service and helpful with any questions.

Good customer service and helpful with any questions. Price transparency and MSRP! Definitely check out Heiser. HIGHLY recommend Heiser Toyota!

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Joshua Porter

Joshua Porter

Service Advisor

116 Reviews
Certified
Recent Reviews

Jun 14, 2024

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I have owned my 2023 Sienna for just over a year and have

I have owned my 2023 Sienna for just over a year and have dealt with Heiser’s Service Center three times and have yet to have a good experience. Worst customer service I’ve ever had in my life with a dealership service center. I will never buy another car from Heiser in my life.

Jun 12, 2024

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Great customer service highly recommend they where out of

Great customer service highly recommend they where out of soda but that's not what I came there for....2 thumbs up

Jun 12, 2024

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Great Service Everytime I Go There It's Starting To

Great Service Everytime I Go There It's Starting To Really Feel Like Home At Toyota Thanks To All You Guys.

Jun 08, 2024

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Close mouths don’t get fed!

Close mouths don’t get fed! Make sure you fully understand what you’re paying for. They really do go out of their way to try and scam you. It’s pretty sad and quite frankly ridiculous. Sales representatives definitely suck up to you and tell you what you want to hear only for it to be false. One person tells you something and the next tells you the complete opposite. Once you sign and pay, they could care less. Just be careful with this establishment. If I had known that every time I go in for service I would not have a great experience, I would’ve never bought my car from here. Forget about talking to a manager too. If you don’t go looking for one yourself, you’ll never get to speak to one.

Jun 06, 2024

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The service desk was great.

The service desk was great. Very supportive and informative. I was entirely satisfied with my visit.

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Lorri Aiono-Dimoff

Lorri Aiono-Dimoff

Sales & Leasing Consultant
Recent Reviews

Jun 04, 2024

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Dealership sales staff were very helpful and

Dealership sales staff were very helpful and knowledgeable. We had a very quick and easy experience and love our new Sienna! We will be back in the future!!

Jun 01, 2024

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The staff were very polite and helpful in the whole

The staff were very polite and helpful in the whole process. Lorri was very knowledgeable. The finance staff were great in getting us a good rate. We will definitely recommend you to family and friends.

May 23, 2024

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Very clean and professional staffs.

Very clean and professional staffs. My waiting time is short and also the waiting area is big and clean.

Apr 29, 2024

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They kept my brand new wheel lock key that I ordered with

They kept my brand new wheel lock key that I ordered with a new set of wheels and gave me a old used beat up one. Then lied about it, told me that’s the one they use when I clearly handed the mechanic my new one. They never switch the two wheels that were on wrong reason I handed them the wheel lock in the first place. Overall second time coming here advisor and mechanics was nice way better than the first service I had. That time the advisor was rude and disrespectful to his employee! My score was based off me not getting my brand new wheel lock back which was not cheap !

Apr 27, 2024

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Excellent and timely service.

Excellent and timely service. Wonderful customer service. I always recommend Toyota to my friends and family.

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Kevin Garski

Kevin Garski

Parts Manager
Recent Reviews

May 21, 2024

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I would recommend Al Hussain and Heiser Toyota to friends

I would recommend Al Hussain and Heiser Toyota to friends and family!! What a great experience it was to work with Al. Everything went smoothly and I got a great deal and worked with wonderful people. I would give both Al and Heiser Toyota 20 stars ⭐️ if it would give me that option. I am completely happy and absolutely love my new Rav 4 Hybrid woodland edition ❤️❤️❤️Thank you to everyone that was there to help. And also to Jakob in financing too Wonderful!!!!

Jan 18, 2024

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Great staff fantastic team always get an appointment when

Great staff fantastic team always get an appointment when need A1 services. Location convenient. Love My 2023 pro- Max Capstone Tundra .

Jan 16, 2024

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Terrible experience.

Terrible experience. Still don't have my truck. Gave me loaner car with terrible tires and now I've been stuck in the snow. Technician overfilled car with oil and now they had to replace a catalytic converter on a brand new car. Highly HIGHLY upset and looking for SERIOUS compensation. Had to get towed out of parking spot in snow costing me money that I wouldn't have to spend if I had my truck.

Dec 21, 2023

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I felt James and the sales manager did a great job coming

I felt James and the sales manager did a great job coming back to the table with a great deal on our truck.

Dec 08, 2023

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I brought my car there for tire service and just got a

I brought my car there for tire service and just got a test very expensive dealer was rude to me.

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Christine Michalowski

Christine Michalowski

Sales & Leasing Consultant
Recent Reviews

Jun 04, 2024

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Christine was not pushy but she was helpful and willing

Christine was not pushy but she was helpful and willing to help us and work with our schedule.

Jun 03, 2024

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I purchased a new RAV4 and worked with Christine.

I purchased a new RAV4 and worked with Christine. She was a wonderful salesperson and answered all of my questions thoroughly. She made the entire process smooth and fun. When any of my family or friends need a car in the future I will be sure to recommend they contact her. I also worked with Jorgo in the finance department and he was an absolute pleasure. He explained everything and made sure that all my questions were answered before I left.

May 26, 2024

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Everyone we worked with behaved in a friendly and

Everyone we worked with behaved in a friendly and professional way. It was a pleasant day for us.

May 18, 2024

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The entire purchasing experience was overall quite easy

The entire purchasing experience was overall quite easy Cathrine was super and Colt was the most professional finance person we've dealt with overall we are quite pleased with Heiser Toyota

May 16, 2024

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We were pleasantly surprised with Catherine, Colt,and

We were pleasantly surprised with Catherine, Colt,and Shahat they worked with us to find a payment we could afford on the 2006 Tacoma and treated us with respect and made us feel part of the Heiser family we were so impressed that we also purchased a 2024 Crown they even had Christine personally deliver the car to us

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Christopher Dixon

Christopher Dixon

Service Advisor

29 Reviews
Certified
Recent Reviews

Jun 12, 2024

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Great customer service highly recommend they where out of

Great customer service highly recommend they where out of soda but that's not what I came there for....2 thumbs up

Jun 11, 2024

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Kind, informative, good communication of situation with

Kind, informative, good communication of situation with car. Offered insight on how to keep car in good shape

Jun 06, 2024

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The service desk was great.

The service desk was great. Very supportive and informative. I was entirely satisfied with my visit.

Jun 03, 2024

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I was pleased with the work done and doing the best to

I was pleased with the work done and doing the best to keep costs down.

May 31, 2024

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I used their service as an out of towner.

I used their service as an out of towner. The price was very reasonable and scheduling was easy.

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Shardai Flores

Shardai Flores

Sales Manager
Recent Reviews

Jun 12, 2024

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Great Service Everytime I Go There It's Starting To

Great Service Everytime I Go There It's Starting To Really Feel Like Home At Toyota Thanks To All You Guys.

May 18, 2024

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Competitive, professional, excellent service, values

Competitive, professional, excellent service, values earning and maintaining the customer’s trust. Sales, service and finance staff are extremely helpful, the word is their bond. Special Kudos to Al Hussain, Sales and Colt Grandstaff. Extremely customer service oriented, very trust worthy, great product knowledge, very articulate communicators.

May 06, 2024

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Al Hussain, my sales rep did outstanding job listening to

Al Hussain, my sales rep did outstanding job listening to my wants and needs and selecting relevant vehicle options in my budget range. Kudos to Al!!

May 03, 2024

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Very efficient.

Very efficient. Highly informative and respectable. The team of employees there are so kind. I would recommend to family and friends 10/10. Extremely satisfied with my new vehicle.

Apr 17, 2024

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Thanks very much for your hard work to understand our

Thanks very much for your hard work to understand our needs. Special thanks to Altaf Hussain and noJorgo Ndina. They helped us to start with Toyota audio multimedia and connected services.

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Lori Gong

Lori Gong

Service Advisor

15 Reviews
Certified
Recent Reviews

Jun 15, 2024

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Great service , efficient , theyget you in on time and

Great service , efficient , theyget you in on time and very quick to get you out

Jun 14, 2024

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I am redoing this survey again.

I am redoing this survey again. It took 10 mins to check me in after I had talked to the scheduling person the day before. Then I was questioned about the tires I bought at Costco. It sounded like they were not going to rotate them. Then when I went to pay for the service I was told about suggested repairs. The first was a leak on the timing cover. HELLO …. I had to ask about the warranty and then she didn’t know. She asked the guy next to her who said yes, then told me she would need to ask her boss. Who said yes. This should have been known or researched prior before talking to me. Why was it my job to even bring this up, this is a $4,000.00 repair. If anything that high of a cost needs to be done and come out of my pocket it will be at a dealership that is not in Milwaukee because of taxes.

Jun 12, 2024

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Great customer service highly recommend they where out of

Great customer service highly recommend they where out of soda but that's not what I came there for....2 thumbs up

Jun 10, 2024

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Came in to get a dash cam install, even confirm with

Came in to get a dash cam install, even confirm with parts department for fitment when they open up told me it doesn’t fit my car. Waste of my time!

Jun 08, 2024

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Close mouths don’t get fed!

Close mouths don’t get fed! Make sure you fully understand what you’re paying for. They really do go out of their way to try and scam you. It’s pretty sad and quite frankly ridiculous. Sales representatives definitely suck up to you and tell you what you want to hear only for it to be false. One person tells you something and the next tells you the complete opposite. Once you sign and pay, they could care less. Just be careful with this establishment. If I had known that every time I go in for service I would not have a great experience, I would’ve never bought my car from here. Forget about talking to a manager too. If you don’t go looking for one yourself, you’ll never get to speak to one.

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Christopher Graesing

Christopher Graesing

Service Advisor
Recent Reviews

Jun 17, 2024

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Expert customer service.

Expert customer service. Explained everything that needed to be done. I was out at roughly the exact time the work was promised to be done.

Jun 15, 2024

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Great service , efficient , theyget you in on time and

Great service , efficient , theyget you in on time and very quick to get you out

Jun 14, 2024

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The people are nice but I was frustrated because I was

The people are nice but I was frustrated because I was told it would take 45 minutes and it took 2 hours.

Jun 12, 2024

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Great customer service highly recommend they where out of

Great customer service highly recommend they where out of soda but that's not what I came there for....2 thumbs up

Jun 08, 2024

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They had all my data and knew the history of my vehicle

They had all my data and knew the history of my vehicle right away. I was very pleased with the service.

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Amanda Millonzi

Amanda Millonzi

Sales & Leasing Consultant
Contact Me
Dealership Experience 9 months
Industry Experience 6 years 8 months
Recent Reviews

Jun 04, 2024

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Christine was not pushy but she was helpful and willing

Christine was not pushy but she was helpful and willing to help us and work with our schedule.

Apr 27, 2024

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Excellent and timely service.

Excellent and timely service. Wonderful customer service. I always recommend Toyota to my friends and family.

Apr 27, 2024

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Great group of people to work with!

Great group of people to work with! All were very professional and I would be happy to work with them again!

Apr 26, 2024

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I was impressed with Amanda.

I was impressed with Amanda. She was persistent but not annoying. Went out of the way to complete the sale.

Apr 24, 2024

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We came in to look at a specific used vehicle and we were

We came in to look at a specific used vehicle and we were taken care of by Amanda. The process was quick and easy.

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John Piquette

John Piquette

Parts Rep
Recent Reviews

May 24, 2024

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I am on my second mini van with Heiser.

I am on my second mini van with Heiser. That is over 20 years of service. I keep coming back.

May 18, 2024

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Competitive, professional, excellent service, values

Competitive, professional, excellent service, values earning and maintaining the customer’s trust. Sales, service and finance staff are extremely helpful, the word is their bond. Special Kudos to Al Hussain, Sales and Colt Grandstaff. Extremely customer service oriented, very trust worthy, great product knowledge, very articulate communicators.

May 06, 2024

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Al Hussain, my sales rep did outstanding job listening to

Al Hussain, my sales rep did outstanding job listening to my wants and needs and selecting relevant vehicle options in my budget range. Kudos to Al!!

May 02, 2024

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Always get great service!

Always get great service! Service department is fantastic! Jason, a new car salesman is the best!

Apr 26, 2024

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Charged for 6 hours of labor to drain my transmission

Charged for 6 hours of labor to drain my transmission fluid. Lied about not being able to source a transmission. Lied about what transmission was in my car. Did not ever perform repairs.

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Xavier Lee

Xavier Lee

Parts Rep
Recent Reviews

Jun 12, 2024

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Great Service Everytime I Go There It's Starting To

Great Service Everytime I Go There It's Starting To Really Feel Like Home At Toyota Thanks To All You Guys.

Apr 26, 2024

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Charged for 6 hours of labor to drain my transmission

Charged for 6 hours of labor to drain my transmission fluid. Lied about not being able to source a transmission. Lied about what transmission was in my car. Did not ever perform repairs.

Apr 24, 2024

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Peter did a great job of explaining to me what my car

Peter did a great job of explaining to me what my car needed and made sure that the work got done in a timely manner. I really like working with him and I will definitely be back in the future.

Apr 17, 2024

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Associate was very helpful and knowledgeable.

Associate was very helpful and knowledgeable. Easy to work with. Was able to answer every question.

Feb 09, 2024

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We are 10 year very satisfied repeat customers and always

We are 10 year very satisfied repeat customers and always request to work with Roger Doukas!

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Brian Crandall

Brian Crandall

Sales Director
Recent Reviews

Feb 09, 2024

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We are 10 year very satisfied repeat customers and always

We are 10 year very satisfied repeat customers and always request to work with Roger Doukas!

Jan 07, 2024

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I am providing an updated review in response to my

I am providing an updated review in response to my review on 09/28/23. Upon purchasing my vehicle from Heiser Toyota, I left the dealership with my expectations not met and highly dissatisfied. After lengthy conversations with the Director, Brian Crandall, he assured me that Heiser would make things right. Brian was able to coordinate various services needed for my vehicle, have the representative for Auto Amour, Tom Ripple, personally reapply the protectant to my vehicle, and ensure that when I left, my vehicle met my expectations. The service gentleman, Tom Lowther, was personable and wonderful throughout the duration of my service, providing frequent updates. In addition, the Auto Amour representative, Tom Ripple, exceeded all of my expectations. Tom was personable and carefully listened, validated, and effectively communicated all the steps he was going to take to address the concerns I had brought to the Director's attention. Tom also provided frequent updates regarding the process of my vehicle and personally completed a final walk-through. Tom Ripple made sure I left Heiser Toyota fully satisfied and more. The dissatisfaction that I had after purchasing my vehicle has all been corrected, as the director, Brian Crandall, ensured. Additionally, not only have my expectations been met, but Brian Crandall and Tom Ripple continued to go above and beyond. Both individuals took the time from their vacation and day to provide a check-in regarding the service I had received, ensuring it met my expectations. With this said Brian and Tom were able to address all of my concerns, demonstrate effective communication, and exceed all my expectations!

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Steve Nowak

Steve Nowak

Parts Manager
Recent Reviews

Jun 12, 2024

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Great Service Everytime I Go There It's Starting To

Great Service Everytime I Go There It's Starting To Really Feel Like Home At Toyota Thanks To All You Guys.

May 24, 2024

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I am on my second mini van with Heiser.

I am on my second mini van with Heiser. That is over 20 years of service. I keep coming back.

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