Staff

Al Hussain

Al Hussain

Sales & Leasing Consultant

Certified
816 Reviews
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Shahat Mohamed

Shahat Mohamed

Sales Manager

Certified
698 Reviews
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Vincent Lor

Vincent Lor

Dispatcher

Certified
625 Reviews
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Jakub Kania

Jakub Kania

Finance Manager

Certified
531 Reviews
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Joe Kuckuk

Joe Kuckuk

Service Manager

Certified
519 Reviews
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Roger Droukas

Roger Droukas

Sales & Leasing Consultant

Certified
485 Reviews
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Colt Grandstaff

Colt Grandstaff

Finance Manager

Certified
397 Reviews
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James Hicks III

James Hicks III

Sales & Leasing Consultant

Certified
371 Reviews
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Darrin Henry

Darrin Henry

Sales & Leasing Consultant

Certified
282 Reviews
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Jorgo Ndina

Jorgo Ndina

Sales & Leasing Consultant

Certified
268 Reviews
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Pat Pomeranz

Pat Pomeranz

Inventory Manager
233 Reviews
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Peter Miszewski

Peter Miszewski

Service Advisor

Certified
217 Reviews
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Jessica Phillips

Jessica Phillips

General Manager

Certified
189 Reviews
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Chad Covert

Chad Covert

Sales Manager

Certified
186 Reviews
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Jason Larner

Jason Larner

Sales and Leasing Consultant
155 Reviews
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Alex Hall

Alex Hall

Sales and Leasing Consultant
147 Reviews
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Tom Lowther

Tom Lowther

Service Advisor

Certified
145 Reviews
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Matt Foti

Matt Foti

Service Advisor

Certified
133 Reviews
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Jordan Christian

Jordan Christian

Sales & Leasing Consultant

Certified
123 Reviews
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Joshua Porter

Joshua Porter

Service Advisor

Certified
100 Reviews
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Kevin Garski

Kevin Garski

Parts Manager
89 Reviews
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Lorri Aiono-Dimoff

Lorri Aiono-Dimoff

Sales & Leasing Consultant
78 Reviews
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Christine Michalowski

Christine Michalowski

Sales & Leasing Consultant
25 Reviews
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Shardai Flores

Shardai Flores

Sales Manager
7 Reviews
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Brian Crandall

Brian Crandall

Sales Director
2 Reviews
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Xavier Lee

Xavier Lee

Parts Rep
1 Review
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Amanda Millonzi

Amanda Millonzi

Sales & Leasing Consultant
1 Review
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John Piquette

John Piquette

Parts Rep
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Al Hussain

Al Hussain

Sales & Leasing Consultant

816 Reviews
Certified
Contact Me
Dealership Experience 26 years 4 months
Industry Experience 26 years 4 months
Al joined the Heiser family over 20 years ago and has become a seasoned leader of our dealership sales team. Al’s success is drawn from his dedication to his customers, giving “110%”. His mission is to make sure customers get the best out of their purchase experience. Al is simply always available. In a business involving long hours already, that’s dedication! Many of Al’s customers and colleagues comment on his passion for the brand. Al believes so much in Toyota that he’s been dubbed “The Toyota Professional”. He’ll be the first to brag about his own Camry, with over 88,000 miles and “many great years of life yet to go”. He can provide his customers with all the information they need to get the perfect Toyota vehicle for them.
Recent Reviews

Feb 22, 2024

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Al worked a miracle for me and I’m so grateful for how

Al worked a miracle for me and I’m so grateful for how everything worked out for my new car. Al went above and beyond to help me as he always does!!!!

Feb 18, 2024

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Thank you Altif for helping me find the right fit for me!

Thank you Altif for helping me find the right fit for me! You are awesome 😎

Feb 17, 2024

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My wife and I recently purchased a new 2024 Highlander

My wife and I recently purchased a new 2024 Highlander from Heiser thanks to our outstanding salesman Al Hussain! We thoroughly enjoyed the entire experience and walked away with a beautiful ride. Thanks Al!

Feb 17, 2024

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Altaf was fantastic.

Altaf was fantastic. He was attentive, professional, well informed and fun to work with. We felt our experience at Heiser was overall a very positive experience. Colt was also very informative and professional! He was organized, efficient and personable.

Feb 15, 2024

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They are reliable and trustworthy.

They are reliable and trustworthy. I know what I’m getting everytime we go there.

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Shahat Mohamed

Shahat Mohamed

Sales Manager

698 Reviews
Certified
Dealership Experience 10 years 1 months
Recent Reviews

Feb 12, 2024

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Darrin was very courteous and did his best to answer all

Darrin was very courteous and did his best to answer all of our questions. And he didn't make fun of our lack of electronic knowledge. We would recommend him.

Feb 06, 2024

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My Family and I had a great experience in Heiser Toyota

My Family and I had a great experience in Heiser Toyota and Altaf is a great helpful salesman.

Jan 20, 2024

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Honest, efficient, helpful, and effective service in

Honest, efficient, helpful, and effective service in purchasing a new Tacoma truck. Thank you, Rod Fritz

Jan 18, 2024

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Amanda sold me an excellent car.

Amanda sold me an excellent car. She did it by presenting me with knowledge about the car and that’s what clinched it I like to thank you all very much for a wonderful experience and I will be seeing you for service on my car. Thank you so much.

Jan 17, 2024

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I have Been a customer for long time and always get

I have Been a customer for long time and always get excellent service from everyone

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Vincent Lor

Vincent Lor

Dispatcher

625 Reviews
Certified
Recent Reviews

Feb 14, 2024

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Once Vincent helped us it went very well But we stood in

Once Vincent helped us it went very well But we stood in the garage for 10 minutes with many workers walking right by us not making eye contact and ignoring us until Vincent asked if we had been helped

Feb 14, 2024

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Services is wonderful but it takes too long But Vincent

Services is wonderful but it takes too long But Vincent was wonderful Services and very helpful

Feb 09, 2024

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We are 10 year very satisfied repeat customers and always

We are 10 year very satisfied repeat customers and always request to work with Roger Doukas!

Feb 08, 2024

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I'm been coming to this dealership for quite awhile and

I'm been coming to this dealership for quite awhile and have always been impressed with the quality of their products and their service

Jan 27, 2024

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It took too long to get checked in.

It took too long to get checked in. Would like the car washed prior to handing back over. Taking it in myself and then finding out the service center's car wash is 'down.' Is extremely frustrating. It's enough to make the appt and get in. To have to come back to some unknown time (if the car wash is open again) is ridiculous

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Jakub Kania

Jakub Kania

Finance Manager

531 Reviews
Certified
Recent Reviews

Feb 22, 2024

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Al worked a miracle for me and I’m so grateful for how

Al worked a miracle for me and I’m so grateful for how everything worked out for my new car. Al went above and beyond to help me as he always does!!!!

Feb 22, 2024

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James Hicks is an awesome person and a great Salesman.

James Hicks is an awesome person and a great Salesman. I have purchased two cars from him and he is my first call when I need a car. James is an honest, straightforward guy and that's the kind of person I like to work with. Jakub was the finance person for my last car and the salesperson for one of my previous purchases. He is great guy who I trust to guide me through the final part of the car purchase process. I don't like the traditional car sales schtick and these guys stay away from that xx! Pat was awesome in finding me a specific car that I ordered months prior. Was pleasntly surprised when he called out of the blue that he found a vehicle for me. Way to go Heiser Team!

Feb 17, 2024

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They exceeded my expectations.

They exceeded my expectations. Heiser automotive met and exceeded all of my expectations, and I will continue to be a client for as long as I can drive an automobile.

Feb 16, 2024

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Everyone at the dealership was nice and more than willing

Everyone at the dealership was nice and more than willing to help try and find me the right car. Wouldn’t hesitate to go back.

Feb 15, 2024

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James Hicks III helped me out with my Toyota RAV4 and he

James Hicks III helped me out with my Toyota RAV4 and he was very helpful and understanding with what I needed. Very grateful and happy about everything.

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Joe Kuckuk

Joe Kuckuk

Service Manager

519 Reviews
Certified
Recent Reviews

Jan 16, 2024

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Terrible experience.

Terrible experience. Still don't have my truck. Gave me loaner car with terrible tires and now I've been stuck in the snow. Technician overfilled car with oil and now they had to replace a catalytic converter on a brand new car. Highly HIGHLY upset and looking for SERIOUS compensation. Had to get towed out of parking spot in snow costing me money that I wouldn't have to spend if I had my truck.

Dec 10, 2023

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The representative was efficient and kind.

The representative was efficient and kind. When I arrived they begin to service my car immediately.

Dec 08, 2023

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I brought my car there for tire service and just got a

I brought my car there for tire service and just got a test very expensive dealer was rude to me.

Dec 01, 2023

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As always, I was treated with exceptional care.

As always, I was treated with exceptional care. The team at Heiser Toyota is fantastic!

Nov 30, 2023

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Great service.

Great service. Gave me a discount on a new tire because my old tire couldn’t be fixed.

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Roger Droukas

Roger Droukas

Sales & Leasing Consultant

485 Reviews
Certified
Contact Me
Dealership Experience 27 years 2 months
Industry Experience 27 years 2 months
Roger joined the Heiser Family in January 1997 and has risen to become the seasoned veteran of our team. Since the beginning, Roger has consistently received high marks from satisfied sales customers. Perhaps his success is drawn from his strong values. Roger’s mission is to treat every customer with the utmost respect, providing the tools they need to make the right decision within the time they need. In many ways, he’s become the “go-to-guy” among our salespeople. Roger’s customers and colleagues often comment on his strong work ethic. He wants everyone he encounters to feel at ease around him. So, Roger makes sure he communicates clearly to build confidence in the job he is doing. As a result, he creates a relaxed environment in which to work and shop. Roger also has an active life outside of the Heiser Toyota sales department. He loves the outdoors and spends his free time fishing & snowmobiling. His memorable pictures are often shared with his colleagues and customers.
Recent Reviews

Feb 23, 2024

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Great experience!

Great experience! Roger was very knowledgeable and fantastic to work with. I’m very pleased.

Feb 17, 2024

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It was a great experience.

It was a great experience. Easy to understand everything that was being put on the table in front of me

Feb 12, 2024

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I worked with Rodger at Heiser Toyota to build my 2024

I worked with Rodger at Heiser Toyota to build my 2024 Camry TRD. Amazing service! Thanks to the whole team!

Feb 09, 2024

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We are 10 year very satisfied repeat customers and always

We are 10 year very satisfied repeat customers and always request to work with Roger Doukas!

Feb 03, 2024

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Very knowledgeable about the vehicle I purchased, kind,

Very knowledgeable about the vehicle I purchased, kind, understanding, listened to what I wanted. Extremely helpful

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Colt Grandstaff

Colt Grandstaff

Finance Manager

397 Reviews
Certified
Dealership Experience 3 years
Industry Experience 8 years 3 months
Recent Reviews

Feb 22, 2024

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Wonderful that's why they were busy !

Wonderful that's why they were busy ! Very accommodating in less than good weather conditions

Feb 21, 2024

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It was a great experience and Jordan was a great help and

It was a great experience and Jordan was a great help and getting me the car I wanted would recommend him to other friends and family.

Feb 21, 2024

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Darin was easy to work with, and everyone at the

Darin was easy to work with, and everyone at the dealership was pleasant and helpful.

Feb 19, 2024

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From the moment I was on the lot I felt welcomed by James

From the moment I was on the lot I felt welcomed by James and his professionalism, paired alongside his evident experience! Both myself and my driver talked about how the Heiser team made the stressful and emotional experience of buying a car such an enjoyable one. James not only addressed my concerns on the vehicle, but went above and beyond to show me the car’s capabilities as I wasn’t an experienced manual driver. 10/10 experience, and if I am ever looking to buy a Toyota or looking to get insight on my next purchase, I look forward to asking the team here for sound advice. I was interacting with real, pleasant people. It was so much more than a sale to them.

Feb 17, 2024

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My wife and I recently purchased a new 2024 Highlander

My wife and I recently purchased a new 2024 Highlander from Heiser thanks to our outstanding salesman Al Hussain! We thoroughly enjoyed the entire experience and walked away with a beautiful ride. Thanks Al!

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James Hicks III

James Hicks III

Sales & Leasing Consultant

371 Reviews
Certified
Contact Me
Dealership Experience 19 years 6 months
Industry Experience 19 years 6 months
James Hicks joined Heiser Toyota as a Sales Consultant in 2004. He’s known for his ever-present smile. But what his fellow colleagues notice most, is its electric way of spreading to his customers. James always seems to have the happiest customers. James sure goes out of his way to make you feel like he really wants your business. He’s friendly and works his hardest to get you the best deal possible. Growing up, James had a passion for music. In fact, he was once a member of the opening act for The Four Tops and The Temptations. Heiser Toyota would like to recognize him for “The Way You Do the Things You Do”, but James would most likely respond “I Can’t Help Myself”. Outside of the dealership showroom, James is an all-around family man, the proud father of five children. Church and a faith-filled life are important to him. James is an elder in his Church, and works every day to provide an example for others to respect and follow.
Recent Reviews

Feb 23, 2024

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Just purchased another new vehicle from Heiser!

Just purchased another new vehicle from Heiser! Great experience all around! Everyone was very helpful and friendly from sales to finance to service!!

Feb 22, 2024

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James Hicks is an awesome person and a great Salesman.

James Hicks is an awesome person and a great Salesman. I have purchased two cars from him and he is my first call when I need a car. James is an honest, straightforward guy and that's the kind of person I like to work with. Jakub was the finance person for my last car and the salesperson for one of my previous purchases. He is great guy who I trust to guide me through the final part of the car purchase process. I don't like the traditional car sales schtick and these guys stay away from that xx! Pat was awesome in finding me a specific car that I ordered months prior. Was pleasntly surprised when he called out of the blue that he found a vehicle for me. Way to go Heiser Team!

Feb 19, 2024

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From the moment I was on the lot I felt welcomed by James

From the moment I was on the lot I felt welcomed by James and his professionalism, paired alongside his evident experience! Both myself and my driver talked about how the Heiser team made the stressful and emotional experience of buying a car such an enjoyable one. James not only addressed my concerns on the vehicle, but went above and beyond to show me the car’s capabilities as I wasn’t an experienced manual driver. 10/10 experience, and if I am ever looking to buy a Toyota or looking to get insight on my next purchase, I look forward to asking the team here for sound advice. I was interacting with real, pleasant people. It was so much more than a sale to them.

Feb 16, 2024

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We had a good experience overall buying our vehicle.

We had a good experience overall buying our vehicle. Tom helped us with the hitch.

Feb 15, 2024

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James Hicks III helped me out with my Toyota RAV4 and he

James Hicks III helped me out with my Toyota RAV4 and he was very helpful and understanding with what I needed. Very grateful and happy about everything.

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Darrin Henry

Darrin Henry

Sales & Leasing Consultant

282 Reviews
Certified
Recent Reviews

Feb 21, 2024

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Darin was easy to work with, and everyone at the

Darin was easy to work with, and everyone at the dealership was pleasant and helpful.

Feb 16, 2024

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Everyone at the dealership was nice and more than willing

Everyone at the dealership was nice and more than willing to help try and find me the right car. Wouldn’t hesitate to go back.

Feb 12, 2024

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I can’t say enough good things about Darrin at Heiser

I can’t say enough good things about Darrin at Heiser Toyota. I found a car I wanted so badly but I’m in another state so I was prepared for that to be difficult. I also was coming off a bad dealership experience elsewhere so hesitant is the perfect word for what I was feeling. I got so incredibly lucky when Darrin was the one who reached out. He stayed at work until 10pm helping me get together everything I needed to so he could get me in the car. I drove 5 hours to Heiser & wow. Darrin was great over the phone but even better in person. He had so much patience, kindness & he knows what he is talking about when it comes to cars. I never felt pressured or like I was getting in over my head. He made sure to ensure I was comfortable with everything & also confident in what I was purchasing. I can’t say enough good things about him. That dealership truly has a gem in Darrin & I would recommend Heiser- and especially Darrin- to anyone! I’m home in MI with my car & couldn’t be happier.

Feb 12, 2024

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Darrin was very courteous and did his best to answer all

Darrin was very courteous and did his best to answer all of our questions. And he didn't make fun of our lack of electronic knowledge. We would recommend him.

Feb 03, 2024

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I had a fantastic experience with Darrin.

I had a fantastic experience with Darrin. He was incredibly kind, informative, and went above and beyond to ensure I found the perfect car to fit my needs. Darrin took the time to thoroughly explain every detail about the vehicle, and his proactive communication even before my visit was greatly appreciated. I highly recommend Darrin for his exceptional customer service!

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Jorgo Ndina

Jorgo Ndina

Sales & Leasing Consultant

268 Reviews
Certified
Contact Me
Dealership Experience 8 years
Industry Experience 8 years
I’ve been with Heiser for two years and really enjoy the industry. My previous background in maitenance allows me to thoroughly explain the vehicle you’re looking at. When I’m not at the dealership I spend a lot of time outdoors, especially hiking, fishing and occasionally hunting. When you’re ready to find your next vehicle, I’d enjoy helping you out.
Recent Reviews

Feb 23, 2024

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Just purchased another new vehicle from Heiser!

Just purchased another new vehicle from Heiser! Great experience all around! Everyone was very helpful and friendly from sales to finance to service!!

Feb 01, 2024

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I purchased a vehicle from Jorgo and the experience was

I purchased a vehicle from Jorgo and the experience was nothing short of perfect. Timely, professional, certainly recommended.

Feb 01, 2024

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It took 2.

It took 2.5 hours to purchase my car and we were paying cash. We made an appointment to come and purchase a car we had previously test drove. They also said they would install ApplePlay and they still have not over a month later.

Jan 16, 2024

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The salesperson and dealership honored their words, which

The salesperson and dealership honored their words, which is rare nowadays. The transaction was quick and easy. I would , without question, purchase another vehicle from this dealership!

Jan 16, 2024

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Super friendly people, transaction went very smooth.

Super friendly people, transaction went very smooth. I Would definitely recommend to friends and family,

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Pat Pomeranz

Pat Pomeranz

Inventory Manager
Hello, my name is Pat Pomeranz and I am the Inventory Manager here at Heiser Toyota. Thank you for choosing Heiser and I look forward to assisting you! Please feel free to email me at [email protected].
Recent Reviews

Feb 22, 2024

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James Hicks is an awesome person and a great Salesman.

James Hicks is an awesome person and a great Salesman. I have purchased two cars from him and he is my first call when I need a car. James is an honest, straightforward guy and that's the kind of person I like to work with. Jakub was the finance person for my last car and the salesperson for one of my previous purchases. He is great guy who I trust to guide me through the final part of the car purchase process. I don't like the traditional car sales schtick and these guys stay away from that xx! Pat was awesome in finding me a specific car that I ordered months prior. Was pleasntly surprised when he called out of the blue that he found a vehicle for me. Way to go Heiser Team!

Feb 03, 2024

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The team was extremely helpful, courteous and

The team was extremely helpful, courteous and professional. Lorri whom sold me my car was very open about its condition. Which in today's used car market was above average. Most importantly we were able to to a price that matched both the value of the car and my budget. I am very satisfied with my purchase and overall experience at Heiser Toyota.

Feb 01, 2024

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James was really nice and easy to work with.

James was really nice and easy to work with. He made us feel welcome honestly felt he cared about us. Everyone we worked with was great.

Jan 06, 2024

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Everyone at Heiser is knowledgeable, easy and fun to work

Everyone at Heiser is knowledgeable, easy and fun to work with. I have worked with Al and team for 3 cars. I highly recommend.

Dec 03, 2023

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The transaction was quick and straightforward.

The transaction was quick and straightforward. The Tundra even with high miles was set up very well and was amazingly clean inside and out. Thanks to all the sales staff for a great experience.

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Peter Miszewski

Peter Miszewski

Service Advisor

217 Reviews
Certified
Recent Reviews

Feb 23, 2024

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Smooth and easy service Job completed in a timely manner

Smooth and easy service Job completed in a timely manner Good information and nice to have a car wash

Feb 23, 2024

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Peter was extremely friendly and welcoming but most

Peter was extremely friendly and welcoming but most importantly his knowledge and expertise was refreshing. We asked Peter a lot of questions that really wasn't his job to answer such as questions on how gadgets work in our new car and how to see, get to and use them. Peter without a second of hesitation answered everything we asked him. Peter was awesome he made us so comfortable and honestly he will be one of the main reasons he continue to be loyal customers.

Feb 22, 2024

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Everything was great ?

Everything was great ?? On time and effeminate for the job. Will recommend the dealership to others.

Feb 22, 2024

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Great service, friendly people and I appreciate that they

Great service, friendly people and I appreciate that they aren't pushing you to have something done with your vehicle at that moment. I like going to Heiser because the people working there have knowledge of what they are are doing.

Feb 20, 2024

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Peter was polite and helpful.

Peter was polite and helpful. He made the visit very smooth and easy. Service was done with care and i didn't wait long. Great job.

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Jessica Phillips

Jessica Phillips

General Manager

189 Reviews
Certified
Recent Reviews

Feb 19, 2024

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From the moment I was on the lot I felt welcomed by James

From the moment I was on the lot I felt welcomed by James and his professionalism, paired alongside his evident experience! Both myself and my driver talked about how the Heiser team made the stressful and emotional experience of buying a car such an enjoyable one. James not only addressed my concerns on the vehicle, but went above and beyond to show me the car’s capabilities as I wasn’t an experienced manual driver. 10/10 experience, and if I am ever looking to buy a Toyota or looking to get insight on my next purchase, I look forward to asking the team here for sound advice. I was interacting with real, pleasant people. It was so much more than a sale to them.

Dec 29, 2023

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Seems like a good dealership.

Seems like a good dealership. People are helpful. It takes longer to buy a vehicle than it should.

Dec 21, 2023

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I felt James and the sales manager did a great job coming

I felt James and the sales manager did a great job coming back to the table with a great deal on our truck.

Dec 06, 2023

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Amanda Millonzi is the best car salesperson I have ever

Amanda Millonzi is the best car salesperson I have ever worked with. Her professionalism, straightforwardness, and communication through every step of the process was above and beyond. Amanda, you are AWESOME!!! Thank you again for all of your help in getting my mom set up with her new Prius!

Dec 04, 2023

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They were helpful friendly and efficient.

They were helpful friendly and efficient. I felt I was treated fairly and taken care of in a timely manner.

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Chad Covert

Chad Covert

Sales Manager

186 Reviews
Certified
Recent Reviews

Feb 16, 2024

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It took them 4 months to fulfill their promise, with me

It took them 4 months to fulfill their promise, with me calling/emailing them multiple times. Doubt I will ever say anything good from that experience

Feb 14, 2024

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The best part of my experience was Darrin.

The best part of my experience was Darrin. He made everything so easy and also enjoyable with his amazing personality. He made me feel confident because of how confident he was. I hate dealing with stuffy men in suits who seem like vultures so I was absolutely pleasantly surprised when he was the exact opposite of that. He was dealing with multiple customers and still made sure to let me know what was going on & keep me informed. He got me in my dream car. Only suggestion I have is to have some snacks by the coffee. I was there for 3 hours & got a little hangry. I still had a 5/5 experience.

Feb 11, 2024

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Overall, it was a great experience with fast service

Overall, it was a great experience with fast service thank you very much I am very happy with my purchase

Feb 09, 2024

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We are 10 year very satisfied repeat customers and always

We are 10 year very satisfied repeat customers and always request to work with Roger Doukas!

Feb 08, 2024

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It was a good experience, I was didn't feel rushed in

It was a good experience, I was didn't feel rushed in making my decisions on a particular vehicle and I got to test drive the car without any issues and Jorge the sales person was easygoing and helpful. He knew a lot about the cars I was interested in. So overall a comfortable and good experience.

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Jason Larner

Jason Larner

Sales and Leasing Consultant
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Dealership Experience 10 years 10 months
Industry Experience 10 years 10 months
Recent Reviews

Feb 08, 2024

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Al made the experience of buying a new vehicle very

Al made the experience of buying a new vehicle very pleasant. Able to test drive want I wanted multiple times, and very patient with the trade in process.

Nov 27, 2023

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Very patient with my requests and they did a very good

Very patient with my requests and they did a very good job with helping me find my car!

Nov 24, 2023

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Nice people to deal with.

Nice people to deal with. Did a great job and were prompt to finish the work.

Nov 08, 2023

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Jason was a pleasure to work with.

Jason was a pleasure to work with. He was a help in all aspects of my purchase. I am sorry you are so far away so service by your dealership is not practical. my only suggestion ids you find a way to accept company checks so as to eliminate the delay caused by wiring. the chase bank near you was experienced with wiring and it went smoothly but not fast. MARTY IVEC , PRESIDENT, D&I ELECTRONICS, PLAINFIELD, ILLINOIS

Oct 22, 2023

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All the representatives wrre very professional, yet

All the representatives wrre very professional, yet friendly and helpful. That's something we really appreciated about dealing with them. Moreover, it felt like they made it their duty to give us the best possible deal on our purchase and were very transparent with giving us all the information. Happy with what we got :)

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Alex Hall

Alex Hall

Sales and Leasing Consultant
Recent Reviews

Feb 01, 2024

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It took 2.

It took 2.5 hours to purchase my car and we were paying cash. We made an appointment to come and purchase a car we had previously test drove. They also said they would install ApplePlay and they still have not over a month later.

Dec 09, 2023

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My first experience was over ten years ago and I enjoy

My first experience was over ten years ago and I enjoy the staff, and really appreciated Matt who works in the Service department and how he took his time to work with me for close to a month by providing excellent service and guiding me through the steps to now owning my second vehicle with Toyota. Thanks for a wonderful experience.

Nov 24, 2023

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Alex Hall did a great job helping me to find a car.

Alex Hall did a great job helping me to find a car. I got exactly what I wanted and even faster than expected.

Nov 24, 2023

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Very courteous and knowledgeable.

Very courteous and knowledgeable. The sales and finance department were quite helpful in my purchase.

Nov 01, 2023

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It was my 15,000 mi service do not a lot was done just a

It was my 15,000 mi service do not a lot was done just a tire rotate but it was done okay no problems like usual with this dealership.

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Tom Lowther

Tom Lowther

Service Advisor

145 Reviews
Certified
Recent Reviews

Feb 16, 2024

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We had a good experience overall buying our vehicle.

We had a good experience overall buying our vehicle. Tom helped us with the hitch.

Feb 13, 2024

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Tom did not seem enthusiastic to serve me.

Tom did not seem enthusiastic to serve me. While I don’t expect boisterous energy, “good morning” or “I’ll be with you in a moment” would be nice. I understand that it was busy but as my first time there, I did not feel as if the advisors were friendly at all. When it finally came to my turn to be serviced, I was greeted at the desk with a blank stare, no “How can I help?” no nothing. And I had to be assertive and let them know I was here for an appointment. There was one man who was helpful asking if I’d been assisted after standing there which I appreciated. Wasn’t even told how long it’d be. It was my significant other’s car that needed to be serviced and that’s the only reason why I came. I wouldn’t come here unless I absolutely have to.

Feb 11, 2024

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driver seat back leans to left now Underwarranty, they

driver seat back leans to left now Underwarranty, they will not fix. Had work done

Jan 27, 2024

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Nice people but slow service.

Nice people but slow service. Always trying to sell you another service which I’m sure they’re taught to do.

Jan 25, 2024

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Received warm welcome .

Received warm welcome . Service agent understand my need and provided right input. Also, Mentioned time to complete the service and completed service 20 earlier.

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Matt Foti

Matt Foti

Service Advisor

133 Reviews
Certified
Recent Reviews

Jan 20, 2024

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Everything went exactly as it was supposed to.

Everything went exactly as it was supposed to. If the dealer deserves a cookie for doing what was expected, then here it is.

Jan 20, 2024

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Best the communication I have had at your location in

Best the communication I have had at your location in approximately four years. Very easy to talk to and answered all my questions.

Jan 20, 2024

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They are friendly, and they do a good job!

They are friendly, and they do a good job! I will go back there again!

Jan 18, 2024

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Great job in and out within a 1/2 an hour and a hand

Great job in and out within a 1/2 an hour and a hand everything turned out great.

Jan 18, 2024

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I needed to get my car in as soon as possible due to

I needed to get my car in as soon as possible due to having a flat tire and I was driving on my spare. They got me in that same day and put on 2 new tires as they had the tire in stock. They were efficient and helpful

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Jordan Christian

Jordan Christian

Sales & Leasing Consultant

123 Reviews
Certified
Contact Me
Dealership Experience 2 years 11 months
Industry Experience 8 years 10 months
Recent Reviews

Feb 21, 2024

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It was a great experience and Jordan was a great help and

It was a great experience and Jordan was a great help and getting me the car I wanted would recommend him to other friends and family.

Feb 16, 2024

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I came in with a trade offer that was not honored and was

I came in with a trade offer that was not honored and was lowballed on my trade and ended up with a new vehicle

Feb 01, 2024

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Straight shooters that are easy to deal with.

Straight shooters that are easy to deal with. Jordan did a great job taking care of me and I walked out with a new car. I will definitely deal with them in the future.

Jan 24, 2024

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Jordan was great to work with.

Jordan was great to work with. Pleasant experience working with Jordan and Colt on the purchase of the Rav 4.

Jan 09, 2024

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Darrin was very professional and responsive.

Darrin was very professional and responsive. His knowledge of the vehicle was impressive. I appreciated his calm, cool and collected demeanor. Well done Darrin.

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Joshua Porter

Joshua Porter

Service Advisor

100 Reviews
Certified
Recent Reviews

Jan 24, 2024

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Staff are friendly and efficient.

Staff are friendly and efficient. I always got a good explanation of the services I am receiving and what will be necessary in the future.

Jan 24, 2024

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Dropped my car off for an appointment.

Dropped my car off for an appointment. I showed up 8 hours later to pick up my vehicle. They forgot about my car, and the work was never completed.

Jan 24, 2024

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Poor service.

Poor service. Made an appt. However it still took almost 4 hrs to do an oil change, tire rotation and balance.

Jan 21, 2024

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Everyone was kind and helpful.

Everyone was kind and helpful. Then Josh was sick and others had to hunt for my info. Been nice if car windows were scraped off before car was handed over to me.

Jan 20, 2024

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They are friendly, and they do a good job!

They are friendly, and they do a good job! I will go back there again!

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Kevin Garski

Kevin Garski

Parts Manager
Recent Reviews

Jan 17, 2024

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Great staff fantastic team always get an appointment when

Great staff fantastic team always get an appointment when need A1 services. Location convenient. Love My 2023 pro- Max Capstone Tundra .

Jan 16, 2024

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Terrible experience.

Terrible experience. Still don't have my truck. Gave me loaner car with terrible tires and now I've been stuck in the snow. Technician overfilled car with oil and now they had to replace a catalytic converter on a brand new car. Highly HIGHLY upset and looking for SERIOUS compensation. Had to get towed out of parking spot in snow costing me money that I wouldn't have to spend if I had my truck.

Dec 21, 2023

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I felt James and the sales manager did a great job coming

I felt James and the sales manager did a great job coming back to the table with a great deal on our truck.

Dec 08, 2023

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I brought my car there for tire service and just got a

I brought my car there for tire service and just got a test very expensive dealer was rude to me.

Nov 10, 2023

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Good service.

Good service. I appreciate the help. I wii continue to bring my car to your dealership.

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Lorri Aiono-Dimoff

Lorri Aiono-Dimoff

Sales & Leasing Consultant
Recent Reviews

Feb 16, 2024

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Lorri was outstanding.

Lorri was outstanding. She knew what I was looking for and kept an eye out for me. She made the experience easy and comfortable. We are definitely returning to Heiser's an d specifically to Lorri for our next vehicle

Feb 16, 2024

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If I could give no stars I would.

If I could give no stars I would. Signed a contract over 10 months ago and not one update, they won't return phone calls and won't return deposit.

Feb 14, 2024

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Lorri is super knowledgeable and always willing to go the

Lorri is super knowledgeable and always willing to go the extra mile. We loved working with her and would absolutely come back to buy another vehicle from her!

Feb 03, 2024

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The team was extremely helpful, courteous and

The team was extremely helpful, courteous and professional. Lorri whom sold me my car was very open about its condition. Which in today's used car market was above average. Most importantly we were able to to a price that matched both the value of the car and my budget. I am very satisfied with my purchase and overall experience at Heiser Toyota.

Jan 18, 2024

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Great people and service!

Great people and service! They did an out standing job. I recommend this dealership to all.

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Christine Michalowski

Christine Michalowski

Sales & Leasing Consultant
Recent Reviews

Feb 08, 2024

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Christine is very friendly and knowledgable.

Christine is very friendly and knowledgable. I felt so comfortable with the entire experience. She showed me everything about the Rav4, and showed me the Corolla Cross that I was also interested in. Christine guided me through the entire process, and she was thorough and patient. She even sent me a narrated video of my new Rav4! Shar-Dai was very helpful and patient with the Purchase process. I will recommend Heiser to everyone! Thank you!

Jan 20, 2024

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Honest, efficient, helpful, and effective service in

Honest, efficient, helpful, and effective service in purchasing a new Tacoma truck. Thank you, Rod Fritz

Jan 16, 2024

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I was very satisfied with the whole service.

I was very satisfied with the whole service. I went to only check about the new Prius, but since everything went so simple from the beginning to the end, I got out with a decision and a new car.

Dec 10, 2023

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This is our second purchase from Heiser.

This is our second purchase from Heiser. Christine answered all our requests. Would but again from Heiser.

Nov 30, 2023

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Good Experience.

Good Experience. Time management could use a little work. Was there for 5 hrs. Overall I found the salesperson to be wonderful Christine was great!

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Shardai Flores

Shardai Flores

Sales Manager
Recent Reviews

Feb 03, 2024

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Very knowledgeable about the vehicle I purchased, kind,

Very knowledgeable about the vehicle I purchased, kind, understanding, listened to what I wanted. Extremely helpful

Jan 31, 2024

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Professional yet warm & welcoming.

Professional yet warm & welcoming. All individuals listened and answered questions keeping the whole experience positive.

Jan 17, 2024

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Great staff fantastic team always get an appointment when

Great staff fantastic team always get an appointment when need A1 services. Location convenient. Love My 2023 pro- Max Capstone Tundra .

Jan 16, 2024

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I was very satisfied with the whole service.

I was very satisfied with the whole service. I went to only check about the new Prius, but since everything went so simple from the beginning to the end, I got out with a decision and a new car.

Jan 16, 2024

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Terrible experience.

Terrible experience. Still don't have my truck. Gave me loaner car with terrible tires and now I've been stuck in the snow. Technician overfilled car with oil and now they had to replace a catalytic converter on a brand new car. Highly HIGHLY upset and looking for SERIOUS compensation. Had to get towed out of parking spot in snow costing me money that I wouldn't have to spend if I had my truck.

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Brian Crandall

Brian Crandall

Sales Director
Recent Reviews

Feb 09, 2024

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We are 10 year very satisfied repeat customers and always

We are 10 year very satisfied repeat customers and always request to work with Roger Doukas!

Jan 06, 2024

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I am providing an updated review in response to my

I am providing an updated review in response to my review on 09/28/23. Upon purchasing my vehicle from Heiser Toyota, I left the dealership with my expectations not met and highly dissatisfied. After lengthy conversations with the Director, Brian Crandall, he assured me that Heiser would make things right. Brian was able to coordinate various services needed for my vehicle, have the representative for Auto Amour, Tom Ripple, personally reapply the protectant to my vehicle, and ensure that when I left, my vehicle met my expectations. The service gentleman, Tom Lowther, was personable and wonderful throughout the duration of my service, providing frequent updates. In addition, the Auto Amour representative, Tom Ripple, exceeded all of my expectations. Tom was personable and carefully listened, validated, and effectively communicated all the steps he was going to take to address the concerns I had brought to the Director's attention. Tom also provided frequent updates regarding the process of my vehicle and personally completed a final walk-through. Tom Ripple made sure I left Heiser Toyota fully satisfied and more. The dissatisfaction that I had after purchasing my vehicle has all been corrected, as the director, Brian Crandall, ensured. Additionally, not only have my expectations been met, but Brian Crandall and Tom Ripple continued to go above and beyond. Both individuals took the time from their vacation and day to provide a check-in regarding the service I had received, ensuring it met my expectations. With this said Brian and Tom were able to address all of my concerns, demonstrate effective communication, and exceed all my expectations!

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Xavier Lee

Xavier Lee

Parts Rep
Recent Reviews

Feb 09, 2024

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We are 10 year very satisfied repeat customers and always

We are 10 year very satisfied repeat customers and always request to work with Roger Doukas!

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Amanda Millonzi

Amanda Millonzi

Sales & Leasing Consultant
Contact Me
Dealership Experience 5 months
Industry Experience 6 years 4 months
Recent Reviews

Jan 18, 2024

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Amanda sold me an excellent car.

Amanda sold me an excellent car. She did it by presenting me with knowledge about the car and that’s what clinched it I like to thank you all very much for a wonderful experience and I will be seeing you for service on my car. Thank you so much.

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John Piquette

John Piquette

Parts Rep
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